We performed a comparison between Everbridge IT Alerting and Splunk Enterprise Security based on real PeerSpot user reviews.
Find out what your peers are saying about PagerDuty, Atlassian, Everbridge and others in IT Alerting and Incident Management."We have been able to use it to track and verify that people are on the bridge."
"I manage the platform, and I don't really use it. The scheduling aspect of it is valuable where you create your groups and then either manually or via API call, you can initiate an alert. It'll look at the schedule and only contact those people who are on-call. So, it takes the guesswork out."
"With SaaS, we can implement in other regions without having to physically go to there."
"You can program in rotations, shifts, and scenarios of different kinds and it allows you to page multiple people, or people in sequence, or a group of people simultaneously."
"The most valuable feature is the support calendars."
"You can configure the tool to escalate if no action is taken within a certain time period. That avoids sending off an alert that nobody deals with and where nobody knows that nobody has dealt with it."
"Valuable features include incident management and ease of integrations."
"I personally love VCC because I just think there needs to be more data to support it so we can be more proactive and easily assess the impact. So, I appreciate the visual aspect, but it has to have the data to support it. It has proved very useful, particularly because we have a GSOC that's not technically 24/7. We do have an 800 number that people call 24/7. If something happens, they can easily send Everbridge a notification to activate the team off hours. It is useful in that respect too. We use it in conjunction with teams, but off-hours and for additional people outside of the core team, we use Everbridge, which is useful."
"The integration is seamless with many devices and operating systems."
"We are much faster finding and addressing issues with Splunk."
"Splunk has machine learning which is a valuable feature."
"We are using Microsoft 365 and we're using the Exchange Mail Service. It's good for monitoring that in particular."
"Splunk has give us the capability to easily track problems and their status."
"Splunk would be my choice for the presentation layer because it comes with inbuilt reports and a dashboard that you can customize."
"It is easy to use in any environment."
"Splunk has a wide range of features that customers use to find and analyze all kinds of logs."
"Their integration capabilities are still progressing, but not quite where we'd like to see them yet. They're moving there with that orchestration capability where they're seeing the potential of an API-first mentality. So instead of trying to build custom connections into everything, you open up APIs to allow other systems to talk to IT Alerting and allow IT Alerting to talk to other systems. There is room for improvement, but they get it."
"I would like to have a little bit more flexibility in the member portal."
"The incident templates can get complex and hard to troubleshoot, so it helps to focus on keeping it simple."
"There is some room to improve the initial-rollout functions which are a little bit painful."
"It could use more enhancement type integrations, but no improvements to functionality are needed."
"One thing that could be improved would be to enable the mobile app to more easily display published calendars via the Member Portal. Currently, it is quite difficult."
"With their templates, you can only have a maximum of three phases: new, updated, and resolved. It's not always that easy when we open up a call, that we identify who we need, page out, and we're good. A lot of time it requires multiple page-outs. Being restricted to those three phases, there's no way to say, "I want this variable to be persistent, and this one to not be." ...I would like to see a bit more flexibility and tighter control over the templates and the variables you can create."
"The ability for members to change their schedules, and change the person their swapping with, could use improvement. The GUI is a little tough to navigate. It's not very straightforward when someone is trying to change schedules."
"One issue is that we are getting a lot of false positives. We are trying to reduce them by customizing the default rules, changing thresholds, and using white-listing and black-listing. It's getting better and better as a result. But they need to build components that would reduce the false positives."
"The documentation is in definite need of improvement."
"Sometimes the communication with support happens with multiple staff. They should reduce the time to resolution."
"The price has room for improvement."
"The initial setup is complex, but this is necessary. We needed to take into consideration how to direct log files from thousands of machines to Splunk, and how to ingest those files."
"The cluster environment should be improved. We have a cluster. In the Splunk cluster environment, in the case of heavy searches and heavy load, the Splunk cluster goes down, and we have to put it in the maintenance mode to get it back. We are not able to find the actual culprit for this issue. I know that cluster has RF and SF, but it has been down so many times. There should be something in Splunk to help users to find the reason and the solution for such issues."
"This is not really a monitoring solution."
"Splunk can improve its third-party device application plugins."
Everbridge IT Alerting is ranked 9th in IT Alerting and Incident Management with 22 reviews while Splunk Enterprise Security is ranked 2nd in Security Information and Event Management (SIEM) with 228 reviews. Everbridge IT Alerting is rated 8.8, while Splunk Enterprise Security is rated 8.4. The top reviewer of Everbridge IT Alerting writes "We have seen substantial savings with its usage as it drives down our MTTR". On the other hand, the top reviewer of Splunk Enterprise Security writes "It has a drag-and-drop interface, so you don't need to know SQL or Java to construct a query ". Everbridge IT Alerting is most compared with PagerDuty Operations Cloud, ServiceNow, OnSolve Platform for Critical Event Management and xMatters , whereas Splunk Enterprise Security is most compared with Wazuh, Dynatrace, IBM Security QRadar, Microsoft Sentinel and Elastic Security.
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