We performed a comparison between Everbridge IT Alerting and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about PagerDuty, Atlassian, Everbridge and others in IT Alerting and Incident Management."I personally love VCC because I just think there needs to be more data to support it so we can be more proactive and easily assess the impact. So, I appreciate the visual aspect, but it has to have the data to support it. It has proved very useful, particularly because we have a GSOC that's not technically 24/7. We do have an 800 number that people call 24/7. If something happens, they can easily send Everbridge a notification to activate the team off hours. It is useful in that respect too. We use it in conjunction with teams, but off-hours and for additional people outside of the core team, we use Everbridge, which is useful."
"The most important feature, from our perspective, is the integration with our ticketing system. That eliminates wasted motion and time in drafting and sending and finding the right distribution list."
"You can configure the tool to escalate if no action is taken within a certain time period. That avoids sending off an alert that nobody deals with and where nobody knows that nobody has dealt with it."
"Valuable features include having the Calendar built in. That allows for on-call rotation to be set once and left alone. Also, Slack Integration enables us to have all the information from an incident and discussions documented through Slack, without input."
"It's a lot easier to create and manage schedules, especially in comparison to the on-call scheduling creation in ServiceNow. That has always been something of a bear to operate. We've found it's a lot simpler in Everbridge."
"It just runs. I do not think we have had a single outage; nothing. There has not been a single issue with it in the time that we have had it running. It just works."
"The rules option has been helpful, as we can adjust the conditions in the template."
"The most valuable feature is automated escalation, as it eliminates a manual process which is prone to errors."
"We consider the integration capabilities of the solution with other tools to be a valuable feature."
"ServiceNow is a cloud-based platform, so people won't need to worry about investing on hardware to host it. Being on the cloud, it is available 24x7. It's scalable, stable, and multifeatured, with a straightforward setup and good technical support."
"The analytics - we like to keep track of how much work everyone is doing."
"This solution is a single-storage for our user community to submit help desk tickets."
"Very easy to implement and to respond to my clients' needs."
"The solution is stable, scalable and easy to use."
"If you stick to the out-of-the-box solution, it's an easy setup."
"Flexibility is the most valuable feature of ServiceNow, that is, being able to modify it to do what we need it to do."
"A key area for improvement - and I think they are working towards these things - is analytics. If I want to do sophisticated reporting and analysis of the data that's being captured in IT Alerting, at the moment, the reporting interface is immature."
"You have to create schedules in Everbridge. It would be better if it could tie into an existing solution, such as Microsoft Exchange or Google Calendar, so that you don't have to create it in both places. That's one thing it lacks right now. You can't just say, "Hey, look at this Microsoft calendar. That's what we want to use." You have to create it in Everbridge."
"I know that we get frustrated at the capacity of SMS messages. It's not very long, and if you want to send a long message, they end up sending you a link to the rest of the message."
"The initial setup was very complex. We did not have a very good experience with our initial deployment. Most of this was due to customizations in our ServiceNow instance."
"An incident management feature would be nice because, as it stands now, you select different items when you're filling out a form to launch a notification. If those were more conditional it would help. Right now it just puts out whatever you put into the form, whereas, if you could specify a "yes" or "no" and it would input a different verbiage, that would be nice to have, instead of having to spell out all the verbiage."
"I swapped two people's weeks, and at least from what I saw, I had to do each day individually. It would be nice if I could swap two people's weeks without having to do it each day."
"There is some room to improve the initial-rollout functions which are a little bit painful."
"Explanations are limited to 500 characters in description fields."
"I do not like the user interface."
"It's not very secure, it's web-based, and I prefer Remedy. Both the security and the web interface could be improved."
"The high price is a huge barrier in Portugal."
"System deployment and automation capabilities could be within the platform, similar to competitors."
"The RPA needs improvement. That's a new area for them that they're just entering into now."
"There is room for improvement in price."
"Loads slower than expected, and its user interface needs improvement. Support for this product also needs to improve on their response time."
"The solution should offer better security when it comes to storing data."
Everbridge IT Alerting is ranked 9th in IT Alerting and Incident Management with 22 reviews while ServiceNow is ranked 1st in IT Service Management (ITSM) with 211 reviews. Everbridge IT Alerting is rated 8.8, while ServiceNow is rated 8.4. The top reviewer of Everbridge IT Alerting writes "We have seen substantial savings with its usage as it drives down our MTTR". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Everbridge IT Alerting is most compared with PagerDuty Operations Cloud, OnSolve Platform for Critical Event Management, xMatters , Opsgenie and Splunk On-Call, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, IBM Maximo and Appian.
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