Everbridge IT Alerting Competitors and Alternatives

Get our free report covering PagerDuty, Send Word Now, xMatters, and other competitors of Everbridge IT Alerting. Updated: November 2019.
383,162 professionals have used our research since 2012.

Read reviews of Everbridge IT Alerting competitors and alternatives

Real User
Director Of Operation Risk Management at a financial services firm with 1,001-5,000 employees
Apr 24 2018

What is most valuable?

You can build consistent templates. They give you a couple of different phone numbers, so if you have more than one incident (which we have had), you can page out to… more»

How has it helped my organization?

We have been able to use it to track and verify that people are on the bridge. It has also made it much easier when you have one touch to join the bridge, and we have been… more»

What needs improvement?

The ability to not have to worry about the IT alerting and calendar resources. I would like it to be simpler in the sense of a different cost structure. I would like to… more»

What's my experience with pricing, setup cost, and licensing?

They are one of the top three most expensive products. I also understand if you are going to use them for IT alerting, it is worth it. They are competitively priced, but… more»

Which solution did I use previously and why did I switch?

We did have a previous solution, but they were bought out. I used this solution for a couple of years.

What other advice do I have?

* Continue to do detailed RFP requirements. * Know how to differentiate solutions and what you are buying. * Demo it and make sure that it meets your requirements and… more»

Which other solutions did I evaluate?

We went through about an 18 month RFP process. We issued it to 10 different organizations. We narrowed it down to the top three. We did demos and brought in our senior IT… more»
Real User
Sr Systems Administrator at a pharma/biotech company with 5,001-10,000 employees
May 16 2018

What is most valuable?

* System availability * SaaS solution, so no infrastructure * Mobile app Powerful conference bridging that rigorously reaches out to stakeholders, which saves time working… more»

How has it helped my organization?

We have been somewhat able to quantify the benefits. Users like the ease of use via the mobile app. Also, the simplicity of the on-call process is encouraging stakeholders… more»

What needs improvement?

One thing that could be improved would be to enable the mobile app to more easily display published calendars via the Member Portal. Currently, it is quite difficult.

What's my experience with pricing, setup cost, and licensing?

Get a clear idea of the number of users (those that manage calendars and/or initiate incidents) and use SSO which greatly facilitates adoption.

Which solution did I use previously and why did I switch?

We did use another product previously and we switched because Everbridge met our requirements. In addition, our Global Security team was using the Everbridge Mass… more»

What other advice do I have?

Any new system will create adoption challenges, especially if you are migrating off another platform. Emphasize the benefits of moving to it (SaaS, the mobile app, ease of… more»

Which other solutions did I evaluate?

xMatters.
Real User
Senior Manager, IT Operations at a hospitality company with 1,001-5,000 employees
May 21 2018

What is most valuable?

* Incident management * Ease of integrations

How has it helped my organization?

We have been able to quantify improvements in escalation and time to resolution. It has decreased timeframes and improved resolution by 35 - 40 percent. We used to have… more»

What needs improvement?

It could use more enhancement type integrations, but no improvements to functionality are needed.

What's my experience with pricing, setup cost, and licensing?

Pricing is reasonable, based on different customer types.

Which solution did I use previously and why did I switch?

We did not have a previous solution. We were looking at solutions to allow us to better streamline escalation and incident management between teams.

What other advice do I have?

The service and support teams are very knowledgeable and willing to work with you on improving overall functionality and enhancements.

Which other solutions did I evaluate?

PagerDuty.
Tech Leader
Real User
Office of the CIO, Service Excellence at a pharma/biotech company with 10,001+ employees
Jun 12 2018

What is most valuable?

The engagement component is the most valuable, and what I mean by that is, if I were to send out an alert notification to a half-dozen people when a major IT crisis… more»

How has it helped my organization?

What we were looking at was: "How do you shorten the time to restoration when a crisis is occurring?" That's really the key benefit of the out-of-the-box Everbridge IT… more»

What needs improvement?

In recent weeks we've been talking to Everbridge about leveraging some new functionality that they're demploying right now around orchestration. Imagine a full… more»

What's my experience with pricing, setup cost, and licensing?

For us, the pricing is a good value. I can't say whether or not their list pricing looks favorable to everyone who's checking, but I can say that the process of sourcing… more»

Which solution did I use previously and why did I switch?

We had an incumbent solution that had been in place for about seven years. The principal reason for switching was that the incumbent was losing momentum in the marketplace… more»

What other advice do I have?

Scope the project well. What I mean by that is, don't bite off more than you can chew, but don't do less than you need to do. Scoping it well means that you've identified… more»

Which other solutions did I evaluate?

We also looked at TelAlert and xMatters. We went through a pretty traditional solution-selection activity where we prepared and documented our requirements for the market… more»
David Paul
Real User
Lead Pipeline Designer/GIS Specialist at a consultancy with 1,001-5,000 employees
Jun 14 2018

What is most valuable?

The most important features are the scheduling capability and the integration with ServiceNow. The ease of putting in a replacement person who will cover for you, or if… more»

How has it helped my organization?

We went from a manual email system to an organized responsive automated system. It was able to improve our efficiency and improve everyone's responsiveness, because people… more»

What needs improvement?

I swapped two people's weeks, and at least from what I saw, I had to do each day individually. It would be nice if I could swap two people's weeks without having to do it… more»

What's my experience with pricing, setup cost, and licensing?

Their pricing is a good value and very reasonable. They are very upfront about their pricing. There is nothing confusing about it.

Which solution did I use previously and why did I switch?

We had a very manual system where we alerted everyone to all system alerts. With Everbridge, we were able to set up a schedule where only people on call get notified, so… more»

What other advice do I have?

I am pretty happy with the way it works. We are very happy with it. We have not made changes to it because it just works. It does what it says it does. The application… more»

Which other solutions did I evaluate?

We were looking for an IT alerting system. A couple of my peers gave me a couple of different suggestions. I believe I might have met them originally at the ServiceNow… more»
David Valerius
Real User
Communication Manager at a tech services company with 1,001-5,000 employees
Dec 03 2018

What is most valuable?

Creating the templates and being able to create my own variables are helpful features. Their latest features are going to allow me to be a bit more flexible with using… more»

How has it helped my organization?

Our performance showed us that, for major incidents, we spent over 40 minutes just making manual call-outs. That is why we implement the tool in the first place and that… more»

What needs improvement?

With their templates, you can only have a maximum of three phases: new, updated, and resolved. It's not always that easy when we open up a call, that we identify who we… more»

What's my experience with pricing, setup cost, and licensing?

For the one-way license, which refers to someone is just on the receiving end, it's very affordable. I was actually surprised that it was a really good price. The two-way… more»

Which solution did I use previously and why did I switch?

We were not using a different solution previously for IT alerting. The on-call schedules were managed and stored in ServiceNow. As I said, the reason behind getting IT… more»

What other advice do I have?

Get that executive leadership backing, and make sure that you're not just going to use Everbridge to page out to people in a different manner. You should look to set that… more»

Which other solutions did I evaluate?

We looked at MIR3 - they are called OnSolve now - and we looked at xMatters. MIR3 just didn't check enough boxes. It didn't seem like a good solution for storing and… more»
Get our free report covering PagerDuty, Send Word Now, xMatters, and other competitors of Everbridge IT Alerting. Updated: November 2019.
383,162 professionals have used our research since 2012.
Sign Up with Email