Everbridge IT Alerting Competitors and Alternatives

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Anonymous User
Real User
Director Of Operation Risk Management at a financial services firm with 1,001-5,000 employees
Apr 24 2018

What is most valuable?

You can build consistent templates. They give you a couple of different phone numbers, so if you have more than one... more»

How has it helped my organization?

We have been able to use it to track and verify that people are on the bridge. It has also made it much easier when you... more»

What needs improvement?

The ability to not have to worry about the IT alerting and calendar resources. I would like it to be simpler in the... more»

What's my experience with pricing, setup cost, and licensing?

They are one of the top three most expensive products. I also understand if you are going to use them for IT alerting,... more»

Which solutions did we use previously?

We did have a previous solution, but they were bought out. I used this solution for a couple of years.

What other advice do I have?

* Continue to do detailed RFP requirements. * Know how to differentiate solutions and what you are buying. * Demo it... more»
Anonymous User
Real User
Sr Systems Administrator at a pharma/biotech company with 5,001-10,000 employees
May 16 2018

What is most valuable?

* System availability * SaaS solution, so no infrastructure * Mobile app Powerful conference bridging that rigorously... more»

How has it helped my organization?

We have been somewhat able to quantify the benefits. Users like the ease of use via the mobile app. Also, the... more»

What needs improvement?

One thing that could be improved would be to enable the mobile app to more easily display published calendars via the... more»

What's my experience with pricing, setup cost, and licensing?

Get a clear idea of the number of users (those that manage calendars and/or initiate incidents) and use SSO which... more»

Which solutions did we use previously?

We did use another product previously and we switched because Everbridge met our requirements. In addition, our Global... more»

What other advice do I have?

Any new system will create adoption challenges, especially if you are migrating off another platform. Emphasize the... more»
Anonymous User
Real User
Senior Manager, IT Operations at a hospitality company with 1,001-5,000 employees
May 21 2018

What is most valuable?

* Incident management * Ease of integrations

How has it helped my organization?

We have been able to quantify improvements in escalation and time to resolution. It has decreased timeframes and... more»

What needs improvement?

It could use more enhancement type integrations, but no improvements to functionality are needed.

What's my experience with pricing, setup cost, and licensing?

Pricing is reasonable, based on different customer types.

Which solutions did we use previously?

We did not have a previous solution. We were looking at solutions to allow us to better streamline escalation and... more»

What other advice do I have?

The service and support teams are very knowledgeable and willing to work with you on improving overall functionality... more»
Chris Gardner
Real User
Global IT Strategy & Governance at a pharma/biotech company with 10,001+ employees
Jun 12 2018

What is most valuable?

The engagement component is the most valuable, and what I mean by that is, if I were to send out an alert notification... more»

How has it helped my organization?

What we were looking at was: "How do you shorten the time to restoration when a crisis is occurring?" That's really the... more»

What needs improvement?

In recent weeks we've been talking to Everbridge about leveraging some new functionality that they're demploying right... more»

What's my experience with pricing, setup cost, and licensing?

For us, the pricing is a good value. I can't say whether or not their list pricing looks favorable to everyone who's... more»

Which solutions did we use previously?

We had an incumbent solution that had been in place for about seven years. The principal reason for switching was that... more»

What other advice do I have?

Scope the project well. What I mean by that is, don't bite off more than you can chew, but don't do less than you need... more»
David Paul
Real User
Lead Pipeline Designer/GIS Specialist at a consultancy with 1,001-5,000 employees
Jun 14 2018

What is most valuable?

The most important features are the scheduling capability and the integration with ServiceNow. The ease of putting in a... more»

How has it helped my organization?

We went from a manual email system to an organized responsive automated system. It was able to improve our efficiency... more»

What needs improvement?

I swapped two people's weeks, and at least from what I saw, I had to do each day individually. It would be nice if I... more»

What's my experience with pricing, setup cost, and licensing?

Their pricing is a good value and very reasonable. They are very upfront about their pricing. There is nothing... more»

Which solutions did we use previously?

We had a very manual system where we alerted everyone to all system alerts. With Everbridge, we were able to set up a... more»

What other advice do I have?

I am pretty happy with the way it works. We are very happy with it. We have not made changes to it because it just... more»
David Valerius
Real User
Communication Manager at a tech services company with 1,001-5,000 employees
Dec 03 2018

What is most valuable?

Creating the templates and being able to create my own variables are helpful features. Their latest features are going... more»

How has it helped my organization?

Our performance showed us that, for major incidents, we spent over 40 minutes just making manual call-outs. That is why... more»

What needs improvement?

With their templates, you can only have a maximum of three phases: new, updated, and resolved. It's not always that... more»

What's my experience with pricing, setup cost, and licensing?

For the one-way license, which refers to someone is just on the receiving end, it's very affordable. I was actually... more»

Which solutions did we use previously?

We were not using a different solution previously for IT alerting. The on-call schedules were managed and stored in... more»

What other advice do I have?

Get that executive leadership backing, and make sure that you're not just going to use Everbridge to page out to people... more»

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