Everbridge IT Alerting Competitors and Alternatives

The top Everbridge IT Alerting competitors are
Read reviews of Everbridge IT Alerting competitors and alternatives
ServiceNow
Real User
Director of Channels and Alliances at a tech vendor with 11-50 employees
Aug 13 2018

What is most valuable?

The biggest feature is that it is cloud-based, so it's always updated, it's always current. We don't have to worry about patches, revisions. We're always working with the latest version. The features continue to improve. We get new features... more»

How has it helped my organization?

We have set a standard around the way we build content. We have found that if we build for ServiceNow, it will pretty much import anywhere. The format is very similar. ServiceNow seems to be more of a standard interface and their knowledge... more»

What needs improvement?

Some enhancements to the self-service platform would be helpful. That part is still a little barebone. There are some things that they could do better that we have suggested to them. Also, the mobile app is not bad, but it's limited. They are... more»
Real User
Sr. Manager & Product Owner at a transportation company with 10,001+ employees
Feb 07 2018

What is most valuable?

Its ease of use and self-service are important to me. It's very easy for users to go in and modify their own contact information, for managers to go in and manage their own on-call rotations and shifts, so that is a very valuable feature to... more»

How has it helped my organization?

In the past, when there was a major incident notification, which is an outage for one of our products, we had one tool that we would use for email notification to our internal stakeholders, another tool for a voice blast going out to their... more»

What needs improvement?

While the documentation is good, the knowledge base - the collection of user supported community forums - is a little weak compared to some of the other products I've used. If I have a problem that I can't find the answer to in the... more»
PagerDuty
Real User
Agile PLM Practice Lead at a tech services company with 51-200 employees
Nov 20 2017

What do you think of PagerDuty?

Valuable Features Notification is the most valuable feature. • Improvements to My Organization It allows us to provide better customer support. • Room for Improvement I would like to see more content in the notification messages; although, that might be a configuration on our end. • Stability Issues We have never had any stability issues. • Scalability Issues It has scaled well for our needs. • Customer Service and Technical Support I've opened one support ticket. They were very responsive; answered within a few hours. • Other Solutions Considered I can't help with this. I wasn't involved in the selection. • Other Advice I would say look at PagerDuty. Look around, because I didn't. But it is definitely a good option. We didn't really do any...

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