Everbridge IT Alerting Overview

Everbridge IT Alerting is the #1 ranked solution in our list of top IT Alerting and Incident Management tools. It is most often compared to PagerDuty: Everbridge IT Alerting vs PagerDuty

What is Everbridge IT Alerting?

Everbridge IT Alerting is a closed-loop cyber security and incident response automation solution that helps organizations respond to IT Incidents faster and improve teams’ response performance by automating communication, collaboration, and orchestration processes for ServiceOps, IT Security Ops, DevOps, and Disaster Recovery Ops. As a FedRamp-certified solution, IT Alerting capabilities include in-depth scheduling/calendars, interactive & analytical reporting, on-call scheduling, automated escalation, response workflow automation, recording, and much more. The solution is offered as a cloud service based on the secure, highly available, resilient, and globally scalable Everbridge CEM platform. 

Learn why 5,400+ enterprise customers trust Everbridge (NASDAQ (EVBG)) with their IT Response Automation Management and IT Alerting solutions; visit  ITAlerting.com  to learn more or request a demo.


Need Integration with your ITOM, ITSM, SIEM tools?

Plug Everbridge IT Alerting directly into your ITOM, ITSM, SIEM, IT Monitoring tools including ServiceNow or BMC Remedy with our certified, two-way integrations and automatically contact the on-call IT team members, launch conference bridges and automatically escalate to the senior personnel in case of major IT incidents.

Everbridge IT Alerting Buyer's Guide

Download the Everbridge IT Alerting Buyer's Guide including reviews and more. Updated: June 2021

Everbridge IT Alerting Customers

Choice Hotels, Alexion, Navy Federal Credit Union, EastWest Bank, IBM, Core Logic, Paypal, Charter Communications, Lowes, Express Scripts, Finastra, Worldpay

Everbridge IT Alerting Video

Pricing Advice

What users are saying about Everbridge IT Alerting pricing:
  • "Everbridge is not an inexpensive tool, but as the adage says, you get what you pay for."
  • "The end result is that we have driven down our MTTR by an average of about 45 minutes across all major outages. That is very substantial considering the cost of every minute of outage can be thousands of dollars lost."
  • "The annual cost is $125,000 USD. That is for everything. It includes the 11,000 mass notifications. Technically, we have 500 licenses for IT Alerting."
  • "They are one of the cheapest solutions on the market. We looked at all of the major competitors in the space. Everbridge was one of the most affordable for what they are offering."
  • "As far as I'm aware, there are no costs beyond the standard licensing fees."
  • "Licensing cost is driven largely by the number of users in the platform including admins, group managers, and message senders, so you want to consider your needs there."

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DT
Manager of Incident Command at West Corporation
Real User
Top 10Leaderboard
Stable, responsive and helpful technical support, and the support calendars save us a lot of time

What is our primary use case?

We use this product for engagement to critical outages, so we use the smart bridge functionality. All of our entire support staff is in Everbridge. Anybody and everybody that we need to get ahold of from a production perspective is in Everbridge, and we use it to engage them. This can be both singularly as an individual or as a group, and it has a calendar that escalates up the chain. If a primary or secondary don't respond within a given amount of time, it'll go all the way up to, in our case, the VP, which is what's required by our organization. We also use it to send out notifications to… more »

Pros and Cons

  • "The most valuable feature is the support calendars."
  • "I would like to have a little bit more flexibility in the member portal."

What other advice do I have?

My advice for anybody who is implementing Everbridge is to do your homework. Make sure you know what you want to implement and why. If you have a clear path forward, then the implementation is pretty straight forward. Also, if you use Everbridge to help implement, listen to what they have to say. They know the tools inside and out and may have a better way of implementing it than what you might have thought. The biggest lesson that I have learned from using Everbridge is that doing it manually is a waste of time and resources. It has given my team more the ability to focus on what it needs to…
Director Of Service Operations at Finastra
Vendor
We have seen substantial savings with its usage as it drives down our MTTR

What is our primary use case?

The primary use case is for us to mobilize and engage our IT workforce in response to either major incidents or critical monitoring alerts that require immediate response. We run anywhere between 150 to 180 major incidents per month. We also use this for our critical ticket management, as well, which is roughly 200 more a month.

Pros and Cons

  • "By leveraging Everbridge, with a few clicks of a mouse, we are able to go in and request as many teams as we require to respond to an incident and bring them together to collaborate much faster."
  • "The initial setup was very complex. We did not have a very good experience with our initial deployment. Most of this was due to customizations in our ServiceNow instance."

What other advice do I have?

It is about ensuring that you have the organizational buy-in from the top down. This product starts with the C-level suite when you're going to implement. We struggled through having to prove that the product was worthwhile before we were able to fully implement across the organization. We found some early adopters within those IT responder teams and showed them that this is a product which would help them as well as help our organization. We started out with three or four teams three years ago. Now, it is a standard. The organization realizes that there is value here, and that we are going to…
Learn what your peers think about Everbridge IT Alerting. Get advice and tips from experienced pros sharing their opinions. Updated: June 2021.
509,641 professionals have used our research since 2012.
Data Center Manager at PVH Corp.
Real User
The time it takes to get everybody on a call has been reduced significantly

What is our primary use case?

We use it to alert management of priority-one incidents. The company uses it for global incidents but we have a subset of it for priority-one incidents, to let IT management know what is going on and so IT knows it's priority-one. The future is to let them know about priority-ones, twos, and threes, for the on-call schedule. But right now we're in the priority-one stage.

Pros and Cons

  • "It's very customizable. For instance, if you're going on vacation this week, you go to your calendar and say, "I'm off this week, make the secondary the primary." And that's done on-the-fly. It's very responsive. It's very user-friendly."
  • "What I would like to see is vendor alerting. It's not structured to take into account that users outside of our environment, users outside of IT, may not be in the group. IBM is an outside vendor for us, and we have IBM CEs who come in on a regular basis. If there's a problem, we call those vendors in. That should be tied into the system where we can say that vendors A, B, and C have these users and we want them available to come into the office when there's an issue. We want to be able to alert them in the same way we alert internally."

What other advice do I have?

Take your time and look into the total package. There's so much involved in Everbridge. You think it's just alerting but the scheduling package is really phenomenal and the way it integrates. So take your time and look at it thoroughly and learn the bells and whistles before making a decision to know what the whole package is capable of doing. They also have a bridge process where they set up the bridge for you, where you don't have to use something like WebEx. They can do it internally. We didn't know that at the beginning. Look at the package of all the things they do. We're going to…
Senior Systems Administrator for Enterprise Monitoring at Biogen
Real User
Top 5Leaderboard
Interactive and helpful dashboard, robust API, good integration with ServiceNow, and descriptive reporting

What is our primary use case?

We use Everbridge for IT on-call management of both P1 issues (through our integration into our ServiceNow platform) and on-demand P2 bridges. These are generated by our critical incident management team, which leverages our Skype (and soon Teams) environments. When an incident occurs, the appropriate on-call calendars are hit and the critical incident team coordinates the issue as it is worked to a solution. Each of the groups has one or two group managers who keep the calendar up to date and assist on-call personnel who have questions about how to interact with the platform.

Pros and Cons

  • "The post mortem reports are descriptive, indicating who joined the call and when."
  • "The incident templates can get complex and hard to troubleshoot, so it helps to focus on keeping it simple."

What other advice do I have?

Everbridge IT Alerting appears to be a straightforward product at first glance. Be sure to have adequate training both for starting administrators as well as for group managers, message senders, and of course for on-call personnel (contacts).
SR
Principal Architect at a energy/utilities company with 10,001+ employees
Real User
Top 5Leaderboard
Very robust, with multiple modules that can be leveraged

What is our primary use case?

Our primary goal is to find an enterprise-wide notification solution so I'm looking at multiple solutions to find a product that could solve, say, 80% of our notification needs. We've just rolled out Everbridge. My involvement is more at the strategy level, determining whether the contract is good enough from a financial standpoint and those kinds of things. I'm the principal architect and we are customers of Everbridge.

Pros and Cons

  • "A robust solution with multiple modules that can be leveraged."
  • "Lacks ability to customize messages."

What other advice do I have?

This product has certain functionalities that make it a lucrative solution and platform. It's geared towards big companies. I'm not involved in implementation, my role is more at the strategy level. I would rate the solution quite highly, an eight out of 10.