Everbridge IT Alerting Reviews

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Real User
Global IT Strategy & Governance at a pharma/biotech company with 10,001+ employees
Jun 12 2018

What is most valuable?

The engagement component is the most valuable, and what I mean by that is, if I were to send out an alert notification to a half-dozen people when a major IT crisis occurs, what I want to be able to do is remediate the issue as fast as I... more»

How has it helped my organization?

What we were looking at was: "How do you shorten the time to restoration when a crisis is occurring?" That's really the key benefit of the out-of-the-box Everbridge IT Alerting functionality for us. In terms of improvements to our... more»

What needs improvement?

In recent weeks we've been talking to Everbridge about leveraging some new functionality that they're demploying right now around orchestration. Imagine a full, closed-loop event remediation: auto-remediation. A server throws an alert. We... more»
Real User
Director Of Operation Risk Management at a financial services firm with 1,001-5,000 employees
Apr 24 2018

What is most valuable?

You can build consistent templates. They give you a couple of different phone numbers, so if you have more than one incident (which we have had), you can page out to different people and have people run different call bridges from that point.... more»

How has it helped my organization?

We have been able to use it to track and verify that people are on the bridge. It has also made it much easier when you have one touch to join the bridge, and we have been tracking our resolution time, which is now shorter. This is partly... more»

What needs improvement?

The ability to not have to worry about the IT alerting and calendar resources. I would like it to be simpler in the sense of a different cost structure. I would like to see: When employees move locations, how does it correct in the system... more»
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Real User
Lead Pipeline Designer/GIS Specialist at a consultancy with 1,001-5,000 employees
Jun 14 2018

What is most valuable?

The most important features are the scheduling capability and the integration with ServiceNow. The ease of putting in a replacement person who will cover for you, or if you want to switch with two people, this is very easy to do. It is very... more»

How has it helped my organization?

We went from a manual email system to an organized responsive automated system. It was able to improve our efficiency and improve everyone's responsiveness, because people were not responding to emails. It also improved our ability to capture... more»

What needs improvement?

I swapped two people's weeks, and at least from what I saw, I had to do each day individually. It would be nice if I could swap two people's weeks without having to do it each day. There may be a way to do it, but I just didn't find it, so I... more»
Real User
Sr Systems Administrator at a pharma/biotech company with 5,001-10,000 employees
May 16 2018

What is most valuable?

* System availability * SaaS solution, so no infrastructure * Mobile app Powerful conference bridging that rigorously reaches out to stakeholders, which saves time working an issue. The mobile app provides ease of use for our resolvers and... more»

How has it helped my organization?

We have been somewhat able to quantify the benefits. Users like the ease of use via the mobile app. Also, the simplicity of the on-call process is encouraging stakeholders to use the product rather than to try to call someone directly.

What needs improvement?

One thing that could be improved would be to enable the mobile app to more easily display published calendars via the Member Portal. Currently, it is quite difficult.
Real User
ITSM Process Manager at a financial services firm with 1,001-5,000 employees
Apr 25 2018

What is most valuable?

The ability for people to be able to join a bridge with one press of a button. It gives us the ability to contact the correct people via rules, based on conditions.

How has it helped my organization?

It's now a little quicker to get folks together on a bridge. It has enabled us to have quicker times to resolution.

What needs improvement?

The ability for members to change their schedules, and change the person they're swapping with, could use improvement. For two people to swap, both people have to log in, as you can only update your own schedule with a member account. Suppose... more»
Real User
Senior Manager, IT Operations at a hospitality company with 1,001-5,000 employees
May 21 2018

What is most valuable?

* Incident management * Ease of integrations

How has it helped my organization?

We have been able to quantify improvements in escalation and time to resolution. It has decreased timeframes and improved resolution by 35 - 40 percent. We used to have one individual handling a call, along with other duties. So at times,... more»

What needs improvement?

It could use more enhancement type integrations, but no improvements to functionality are needed.

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What is Everbridge IT Alerting?

Everbridge IT Alerting provides an Enterprise closed-loop incident response automation solution . The solution integrates and automates communications, collaboration and orchestration processes for ServiceOps, IT Security Ops, DevOps, and Disaster recovery Ops for faster recovery and delivery. IT Alerting capabilities include group and calendar management, on-call scheduling, automated escalation, pinless conference bridges, ChatOps, response workflow automation, recording, analytics and reporting. The solution is offered as a cloud service based on the secure, highly available, resilient, and globally scalable Everbridge CEM platform. Learn why 3,500+ enterprise customers trust Everbridge (NASDAQ (EVBG))  with their IT Response Automation Management and IT Alerting solutions; visit  ITAlerting.com  to learn more or request a demo.


Need Integration with your ITOM, ITSM, SIEM tools?

Plug Everbridge IT Alerting directly into your ITOM, ITSM, SIEM, IT Monitoring tools including ServiceNow or BMC Remedy with our certified, two-way integrations and automatically contact the on-call IT team members, launch conference bridges and automatically escalate to the senior personnel in case of major IT incidents.

Everbridge IT Alerting customers

Facebook,  Ericsson, Choice Hotels, Endurance International Group, Sierra Nevada, Alexion, Digital Realty, Solutionary, Navy Federal Credit Union, Oakwood Worldwide, EastWest Bank, IBM, Core Logic, Paypal

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