Everbridge IT Alerting Reviews

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Tech Leader
Real User
Office of the CIO, Service Excellence at a pharma/biotech company with 10,001+ employees
Jun 12 2018

What is most valuable?

The engagement component is the most valuable, and what I mean by that is, if I were to send out an alert notification to a half-dozen people when a major IT crisis… more»

How has it helped my organization?

What we were looking at was: "How do you shorten the time to restoration when a crisis is occurring?" That's really the key benefit of the out-of-the-box Everbridge IT… more»

What needs improvement?

In recent weeks we've been talking to Everbridge about leveraging some new functionality that they're demploying right now around orchestration. Imagine a full… more»

What's my experience with pricing, setup cost, and licensing?

For us, the pricing is a good value. I can't say whether or not their list pricing looks favorable to everyone who's checking, but I can say that the process of sourcing… more»

If you previously used a different solution, which one did you use and why did you switch?

We had an incumbent solution that had been in place for about seven years. The principal reason for switching was that the incumbent was losing momentum in the marketplace… more»

What other advice do I have?

Scope the project well. What I mean by that is, don't bite off more than you can chew, but don't do less than you need to do. Scoping it well means that you've identified… more»

Which other solutions did I evaluate?

We also looked at TelAlert and xMatters. We went through a pretty traditional solution-selection activity where we prepared and documented our requirements for the market… more»
RubenBoiardi
Consultant
Freelance Consultant at Freelance
Mar 26 2019

What is most valuable?

There are quite a few valuable features. In terms of the general notifications, one of the things that was interesting and good is that you can configure the tool to… more»

How has it helped my organization?

For us, having a quick response to urgent events - events that were not necessarily critical but that could become critical if not dealt with urgently - was important for… more»

What needs improvement?

The feature that xMatters has that Everbridge doesn't have, or has in a limited way, is a method of funneling some alerts, as an FYI, to other stakeholders who are not… more»

What's my experience with pricing, setup cost, and licensing?

In terms of additional costs, I was just the guy who was the pain in the back, telling them, "No, we need this functionality. You forgot this. These are the use cases that… more»

If you previously used a different solution, which one did you use and why did you switch?

Before, we were using xMatters, which is another notification tool, a very old version that was resold to us through a managed service provider. Our xMatters solution was… more»

What other advice do I have?

My chief advice would be to know your use cases. A tool like Everbridge can do just about anything. All of these tools are very powerful tools. Start small, pick something… more»

Which other solutions did I evaluate?

Our need was very unsophisticated in the sense that we wanted to notify a predefined set of people based on predefined criteria. Within Everbridge you could accomplish… more»
Find out what your peers are saying about Everbridge, Send Word Now, xMatters and others in IT Alerting and Incident Management. Updated: September 2019.
371,639 professionals have used our research since 2012.
Chris Quinlan
Real User
Director Of Service Operations at Finastra
Jun 13 2019

What is most valuable?

The automated escalations are the most valuable feature. We program in our escalation chains for each individual IT responder group. Being able to go out and request a… more»

How has it helped my organization?

Before Everbridge, it would take us anywhere between 45 minutes to an hour and a half to mobilize our IT resource teams, because this would be a manual call tree process… more»

What needs improvement?

The IT Alerting portion of the Everbridge platform is built on all the fundamentals set by their mass notification product. Some of the specific use cases for IT response… more»

What's my experience with pricing, setup cost, and licensing?

The annual cost is $125,000 USD. That is for everything. It includes the 11,000 mass notifications. Technically, we have 500 licenses for IT Alerting. They are one of the… more»

If you previously used a different solution, which one did you use and why did you switch?

We have used PagerDuty, xMatters, and one that's not quite IT alerting (Send Word Now). These are all products that we have experience with at Finastra.

What other advice do I have?

It is about ensuring that you have the organizational buy-in from the top down. This product starts with the C-level suite when you're going to implement. We struggled… more»

Which other solutions did I evaluate?

We switched mostly because of our internal use cases. Everbridge was the most flexible, in terms of adding on additional use cases for just the base function. Again, the… more»
David Valerius
Real User
Communication Manager at a tech services company with 1,001-5,000 employees
Dec 03 2018

What is most valuable?

Creating the templates and being able to create my own variables are helpful features. Their latest features are going to allow me to be a bit more flexible with using… more»

How has it helped my organization?

Our performance showed us that, for major incidents, we spent over 40 minutes just making manual call-outs. That is why we implement the tool in the first place and that… more»

What needs improvement?

With their templates, you can only have a maximum of three phases: new, updated, and resolved. It's not always that easy when we open up a call, that we identify who we… more»

What's my experience with pricing, setup cost, and licensing?

For the one-way license, which refers to someone is just on the receiving end, it's very affordable. I was actually surprised that it was a really good price. The two-way… more»

If you previously used a different solution, which one did you use and why did you switch?

We were not using a different solution previously for IT alerting. The on-call schedules were managed and stored in ServiceNow. As I said, the reason behind getting IT… more»

What other advice do I have?

Get that executive leadership backing, and make sure that you're not just going to use Everbridge to page out to people in a different manner. You should look to set that… more»

Which other solutions did I evaluate?

We looked at MIR3 - they are called OnSolve now - and we looked at xMatters. MIR3 just didn't check enough boxes. It didn't seem like a good solution for storing and… more»
Milton Williamson
Real User
Data Center Manager at PVH Corp.
Jul 01 2019

What is most valuable?

For us, the most valuable features are the alerting and messaging, SMS messaging and text. We have a 15-minute window to get everything out and open, and without… more»

How has it helped my organization?

For the P1s especially, we had a lot of incidents where we got notifications that things were going down, and just the time it took to get people on the call - the bridge… more»

What needs improvement?

What I would like to see is vendor alerting. It's not structured to take into account that users outside of our environment, users outside of IT, may not be in the group… more»

What's my experience with pricing, setup cost, and licensing?

As far as I'm aware, there are no costs beyond the standard licensing fees.

If you previously used a different solution, which one did you use and why did you switch?

This is our first time using this kind of solution. We were doing it manually before. We were sending out emails and WebEx conferences manually.

What other advice do I have?

Take your time and look into the total package. There's so much involved in Everbridge. You think it's just alerting but the scheduling package is really phenomenal and… more»

Which other solutions did I evaluate?

There were other options we were looking into besides this. We thought another one we looked into was going to do it, but its alerting system didn't do it. Our new manager… more»
Real User
Manager at a transportation company with 51-200 employees
Oct 05 2018

What is most valuable?

The email integration, the ability to launch from other programs using email triggers, was the primary reason we got the solution and it's been really helpful. We've been… more»

How has it helped my organization?

We've created fake units in the CAD system and, when activated, it sends an email to Everbridge. That has allowed the dispatchers to send out quick notifications. Before… more»

What needs improvement?

It does have a pretty steep learning curve, especially if you're trying to parse information, instead of just sending it raw. Learning the Regular Expression language, to… more»

What's my experience with pricing, setup cost, and licensing?

We thought the base product was pretty reasonable. It can pricey once you start adding stuff on, but that's the same with anything. We have scaled up almost every year. We… more»

If you previously used a different solution, which one did you use and why did you switch?

We were using CodeRED. We needed some of the functionality Everbridge had that CodeRED didn't have. CodeRED was fairly solid and was a heck of a lot cheaper, because we… more»

What other advice do I have?

Dig into the resources they have, like Everbridge University. Don't rely completely on the on-site training because it's only one day. The best way to learn is by doing… more»

Which other solutions did I evaluate?

We were okay with CodeRED. The user interface was kind of clunky for how we were using it with the dispatchers. But that was more because of how we were doing it. For some… more»
Real User
Director - IT at a tech consulting company with 1,001-5,000 employees
Feb 25 2019

What is most valuable?

The most important feature, from our perspective, is the integration with our ticketing system. That eliminates wasted motion and time in drafting and sending and finding the right distribution list… more»

How has it helped my organization?

What it allows us to do is integrate with our CMDB. Within our CMDB, we have everything including the ownership, from the executive level down to operational. It enables us to quickly and easily… more»

What needs improvement?

Everything could always be a little bit easier, a little bit faster, but I'm not sure that I can really name anything else off the top of my head.

If you previously used a different solution, which one did you use and why did you switch?

We had a conglomeration of a number of tools that were similar in that space but they were not being used anywhere near the way we're using Everbridge now. They were mostly for disaster-recovery types… more»

What other advice do I have?

My advice would be: Do your homework. It's a matter of looking at your specific needs. To me, it's like buying a car, it's the fundamentals of the system. Does it do what you need it to do, what's… more»

Which other solutions did I evaluate?

We looked at xMatters and at Send Word Now. We also did an internal proof of concept to spec out what it would cost to develop our own system and run it, but for the cost we were looking at to develop… more»
Real User
Director Of Operation Risk Management at a financial services firm with 1,001-5,000 employees
Apr 24 2018

What is most valuable?

You can build consistent templates. They give you a couple of different phone numbers, so if you have more than one incident (which we have had), you can page out to… more»

How has it helped my organization?

We have been able to use it to track and verify that people are on the bridge. It has also made it much easier when you have one touch to join the bridge, and we have been… more»

What needs improvement?

The ability to not have to worry about the IT alerting and calendar resources. I would like it to be simpler in the sense of a different cost structure. I would like to… more»

What's my experience with pricing, setup cost, and licensing?

They are one of the top three most expensive products. I also understand if you are going to use them for IT alerting, it is worth it. They are competitively priced, but… more»

If you previously used a different solution, which one did you use and why did you switch?

We did have a previous solution, but they were bought out. I used this solution for a couple of years.

What other advice do I have?

* Continue to do detailed RFP requirements. * Know how to differentiate solutions and what you are buying. * Demo it and make sure that it meets your requirements and… more»

Which other solutions did I evaluate?

We went through about an 18 month RFP process. We issued it to 10 different organizations. We narrowed it down to the top three. We did demos and brought in our senior IT… more»
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User Assessments By Topic About Everbridge IT Alerting

Find out what your peers are saying about Everbridge, Send Word Now, xMatters and others in IT Alerting and Incident Management. Updated: September 2019.
371,639 professionals have used our research since 2012.

Everbridge IT Alerting Questions

What is Everbridge IT Alerting?

Everbridge IT Alerting provides an Enterprise closed-loop incident response automation solution . The solution integrates and automates communications, collaboration and orchestration processes for ServiceOps, IT Security Ops, DevOps, and Disaster recovery Ops for faster recovery and delivery. IT Alerting capabilities include group and calendar management, on-call scheduling, automated escalation, pinless conference bridges, ChatOps, response workflow automation, recording, analytics and reporting. The solution is offered as a cloud service based on the secure, highly available, resilient, and globally scalable Everbridge CEM platform. Learn why 3,500+ enterprise customers trust Everbridge (NASDAQ (EVBG))  with their IT Response Automation Management and IT Alerting solutions; visit  ITAlerting.com  to learn more or request a demo.


Need Integration with your ITOM, ITSM, SIEM tools?

Plug Everbridge IT Alerting directly into your ITOM, ITSM, SIEM, IT Monitoring tools including ServiceNow or BMC Remedy with our certified, two-way integrations and automatically contact the on-call IT team members, launch conference bridges and automatically escalate to the senior personnel in case of major IT incidents.

Everbridge IT Alerting customers

Facebook,  Ericsson, Choice Hotels, Endurance International Group, Sierra Nevada, Alexion, Digital Realty, Solutionary, Navy Federal Credit Union, Oakwood Worldwide, EastWest Bank, IBM, Core Logic, Paypal

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