We performed a comparison between Infraon Desk and ManageEngine ServiceDesk Plus based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."Infraon Desk is very flexible in nature and can be customized for my needs. The fact that I can customize it the way I want is the best part of the tool for me."
"There are a few dashboards and they are helpful because, in our organization, we have different groups of people who need different kinds of dashboards... as head of network operations, I need a top-level view. I want to see how many calls are open and how many calls are pending, on average, and some trend analysis. Whereas a manager in my team might like to see slightly more detail."
"ManageEngine provides additional modules that we can integrate in the future."
"The most valuable feature is its ease of use."
"There's no problem with the software."
"There are a lot of great templates that you can take advantage of."
"It's stable."
"ServiceDesk Plus manages all our requests, both internal and external requests, for not only ticketing but users' requests."
"The product scales up effortlessly and you can easily add users."
"The workflow automation is the most valuable feature of this solution."
"Better connectivity and integration with more collaborative platforms would be helpful."
"The reporting is okay, but it doesn't give you reports that make you say "wow," like you might see from a tool like MRTG or PRTG whose reports give you a good feeling. The detailing is not there in the Infraon Desk reports and there are no graphical elements in them. The reporting is slightly weak and needs to be improved."
"I expected more features than it has. The flexibility is missing. I also was expecting a different level of configuration and segregation."
"ServiceDesk's reporting module could use an update. It looks outdated, and the interface could be more intuitive."
"The solution does not have an automated approach to integration with other ManageEngine products."
"The timing reporting module, and how it's used is a bit difficult to understand."
"For ITIL functions, it should be more complex, including financial functions. We are expecting it to be easier for customization within workflows and templates."
"ManageEngine ServiceDesk Plus could improve by making asset management better. The professional version has asset management but it should be available in the free version, it would help my organization."
"I think the user interface needs to be improved and needs to be enhanced to be more supportive to users."
"The solution has all the features, but it is not clear. The UI and UX need to be improved because it is not easy to configure on the go."
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Infraon Desk is ranked 39th in Help Desk Software while ManageEngine ServiceDesk Plus is ranked 4th in Help Desk Software with 57 reviews. Infraon Desk is rated 7.6, while ManageEngine ServiceDesk Plus is rated 8.0. The top reviewer of Infraon Desk writes "Helps us monitor customer ticket SLAs and enables us to understand why SLAs are missed and to improve our processes as a result". On the other hand, the top reviewer of ManageEngine ServiceDesk Plus writes " Easy to configure and affordable compared to other software options". Infraon Desk is most compared with , whereas ManageEngine ServiceDesk Plus is most compared with ServiceNow, JIRA Service Management, Freshservice, Zoho Desk and BMC Helix ITSM.
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