We performed a comparison between Exabeam Fusion SIEM and ServiceNow Security Operations based on real PeerSpot user reviews.
Find out in this report how the two Security Orchestration Automation and Response (SOAR) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I believe one of the main advantages is Microsoft Sentinel's seamless integration with other Microsoft products."
"The most valuable feature is the performance because unlike legacy SIEMs that were on-premises, it does not require as much maintenance."
"We’ve got process improvement that's happened across multiple different fronts within the organization, within our IT organization based on this tool being in place."
"The log query feature has been the most valuable because it's very good. You can put your data on the cloud and run queues from Sentinel. It will do it all very fast. I love that I don't have to upload it to an Excel file and then manually look for a piece of information. Sentinel is much faster and is good for big databases."
"The solution has features that helped improve the security posture of our clients. It provides the ability to correlate a large variety of log sources very cost-effectively, especially for Microsoft sources."
"Native integration with Microsoft security products or other Microsoft software is also crucial. For example, we can integrate Sentinel with Office 365 with one click. Other integrations aren't as easy. Sometimes, we have to do it manually."
"The Identity Behavior tab furnishes us with the entire history linked to each IP or domain that has either accessed or attempted to access our system."
"The analytic rule is the most valuable feature."
"The setup is not difficult. It was easy."
"Exabeam Fusion SIEM has a good performance and more advantages than traditional solutions."
"The user interface and the timelines they use are the most valuable features. The price model is very simple so that one can understand it easily and there are no surprises within it."
"The advanced analytics has a really great overview of user behavior."
"The solution's initial setup process is easy."
"The way it can connect with AWS is very useful, and the integrations are pretty good."
"The most valuable feature of Exabeam Fusion SIEM is the easy-to-use user interface."
"Timeline based analysis; good platform support"
"ServiceNow Security Operations also takes care of GRC, governance, risk and compliance, enabling it to provide risk assessment."
"The solution is stable."
"The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product."
"Integration to other security tools allows for a consolidated view of all vulnerabilities, incidents, etc. for all sorts of leverage in a single platform to assess governance risk and compliance as well as an enhanced, enriched intelligence."
"The solution is available over the cloud and is easy to manage."
"We refer to the setup and installation guide provided by ServiceNow. They have good documentation, which makes it easier to handle the process."
"My favorite feature is the application vulnerability scanner."
"The product has a very simple UI."
"Currently, the watchlist feature is being utilized, and although there have been improvements, it is still not fully optimized."
"We're satisfied with the comprehensiveness of the security protection. That said, we do have issues sometimes where there have been global outages and we need to raise a ticket with Microsoft."
"We do see continuous improvement all the time, however, I haven't got a specific feature that is lacking or not well designed."
"They could use some kind of workbook. There is some limitation doing the editing and creating the workbook."
"There is room for improvement in entity behavior and the integration site."
"It would be good to have some connectors for third-party SIEM solutions. Many customers are struggling with the integration of Azure Sentinel with their on-premise SIEM. Microsoft is changing the log structure many times a year, which can corrupt a custom integration. It would be good to have some connectors developed by Microsoft or supply vendors, but they are not providing such functionality or tools."
"We are invoiced according to the amount of data generated within each log."
"They should integrate it with many other software-as-a-service providers and make connectors available so that you don't have to do any sort of log normalization."
"The only problem is that the UI is not very impressive."
"They should provide detailed information about detecting phishing emails."
"I believe if it were more flexible it would be a better product."
"Updating the new release of Exabeam Fusion SIEM takes time and slows our performance."
"We still have questions surrounding hardware deployment."
"Adding to the number of certifications that they have, for example, ISO 27001, would be helpful."
"We had a large volume right from the beginning and they weren't quite prepared for that. That's something that they should think about when it comes to customers that have a large volume to start off with."
"The organzation is rigid and not flexible in the way they operate"
"We'd like customization to be easier in terms of the UI and using the dashboards."
"An area for improvement I observed in ServiceNow Security Operations is the need to maintain correct CMDB data because if you're unable to do this, you can't perfectly maintain the vulnerability data. CMDB data in ServiceNow Security Operations needs to be accurate. As I've been working on ServiceNow Security Operations for only seven months, I still need more time to try all its modules before I can give recommendations regarding additional features I'd like to see in the solution."
"It is challenging for the customers to understand the processes for SecOps. It needs to be simplified."
"It doesn't interact with things very well."
"It's very slow. When you click a button or update a field, it takes forever to actually react."
"They should stick to the roadmap and continue to build plugins and integrations with other third parties, enhance the UI, and enhance the reporting. It's all good. They should just continue enhancing the releases."
"The product is called SecOps, but it is not security operations in terms of SIEM solutions."
"In future releases, I would like to add a follow-up and reminder feature. For the tickets in our queue, we could set reminders. This would help us prioritize older tickets before moving on to new ones."
More ServiceNow Security Operations Pricing and Cost Advice →
Exabeam Fusion SIEM is ranked 12th in Security Orchestration Automation and Response (SOAR) with 10 reviews while ServiceNow Security Operations is ranked 8th in Security Orchestration Automation and Response (SOAR) with 14 reviews. Exabeam Fusion SIEM is rated 8.0, while ServiceNow Security Operations is rated 8.0. The top reviewer of Exabeam Fusion SIEM writes "Enables centralized log collection on a single platform". On the other hand, the top reviewer of ServiceNow Security Operations writes "Mature with nice UI and customizable workflows". Exabeam Fusion SIEM is most compared with IBM Security QRadar, Palo Alto Networks Cortex XSOAR, Splunk Enterprise Security, Splunk User Behavior Analytics and Gurucul UEBA, whereas ServiceNow Security Operations is most compared with Palo Alto Networks Cortex XSOAR, Splunk SOAR, IBM Resilient, Fortinet FortiSOAR and NetWitness XDR. See our Exabeam Fusion SIEM vs. ServiceNow Security Operations report.
See our list of best Security Orchestration Automation and Response (SOAR) vendors.
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