We performed a comparison between Fidelis Elevate and ServiceNow Security Operations based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, SentinelOne, CrowdStrike and others in Endpoint Detection and Response (EDR)."Exceptions are easy to create and the interface is easy to follow with a nice appearance."
"NGAV and EDR features are outstanding."
"The stability is very good."
"The product detects and blocks threats and is more proactive than firewalls."
"The ease of deployment and configuration is valuable. It's very easy compared to other vendors like Sophos. Sophos' configuration is complex. Fortinet is a lot easier to understand. You don't need a lot of admin knowledge to do the configuration."
"The product's initial setup phase is very easy."
"The price is low and quite competitive with others."
"The most valuable feature is the analysis, because of the beta structure."
"There are many valuable features. The NDR gives very good network visibility, and the endpoint module has a great feature called "Live Connect" for remote connections. They also have "Tasks" that can be run on endpoints to gather specific information or retrieve logs."
"It has a rating system now so you can rate things up or down, depending on your environment. This means alerting can be customized, yet still pick up anomalies."
"After rack and stack, devices were up and running base configurations within two hours. As with any IPS, tuning is required to stop false positives. This is no different, but the ease of use of the interface allowed my team to start making adjustments within a few hours."
"It has also improved our hunt ability with quick search tools, to zone in on malware or other anomalies. It is able to link items to incidents from other consoles, and works natively with the SIEM."
"Compared to similar solutions, it's quite scalable. You just need to add more storage to scale-up."
"It ensures the stability of network behavior across various aspects of our network and offers responsive capabilities to address incidents promptly"
"Reporting is great, it is easy to do a quick search through 45 days of data for something of interest."
"What I like the most about this solution is the complexity. It covers a lot of areas, unlike other solutions."
"It gives you the ability to bring data into the system. The workflows are out of the box, and it gives you the ability to auto-assign the incidents based on criteria and vulnerabilities."
"We refer to the setup and installation guide provided by ServiceNow. They have good documentation, which makes it easier to handle the process."
"The solution is stable."
"My favorite feature is the application vulnerability scanner."
"ServiceNow Security Operations also takes care of GRC, governance, risk and compliance, enabling it to provide risk assessment."
"The solution is available over the cloud and is easy to manage."
"The product has a very simple UI."
"The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product."
"The solution's installation from a central installation server could be improved because the engineers had a little bit of trouble getting it installed from a central location."
"Detections could be improved."
"We'd like to see more one-to-one product presentations for the distribution channels."
"Integration with Azure and SaaS provisioning tools could improve Fortinet FortiEDR."
"Making the portal mobile friendly would be helpful when I am out of office."
"ZTNA can improve latency."
"We've encountered challenges during API deployment, occasionally resulting in unstable environments."
"They can include the automation for the realtime updates. We have a network infrastructure with remote sites. Whenever they send updates, they are not automated. We have to go into the console and push those updates. I wish it was more automated. The update file is currently around 31 MB. It could be smaller."
"I encounter difficulty removing certain entries in behavior or alerts; likewise, I am unable to add specific calls."
"The reports in the endpoint area of Elevate can be improved."
"There is room for improvement in email security. It's a security issue. If you're aiming for XDR, covering the entire threat landscape is crucial."
"Fidelis Endpoint is an expensive product making it one of its shortcomings that needs improvement."
"The interface bug needs to be squashed once and for all. This has been the predominant issue with an otherwise stellar product. It reboots itself unscheduled, about once a month, due to a memory buffer flaw in the interface."
"Configuration, in terms of building the collector and communicating with endpoints, is complex."
"We position the solution as an antivirus, but this part of the solution needs improvement. They need to generally enhance the features that they have, rather than adding anything new."
"In future releases, I would like to add a follow-up and reminder feature. For the tickets in our queue, we could set reminders. This would help us prioritize older tickets before moving on to new ones."
"They should stick to the roadmap and continue to build plugins and integrations with other third parties, enhance the UI, and enhance the reporting. It's all good. They should just continue enhancing the releases."
"The initial setup is difficult."
"It is challenging for the customers to understand the processes for SecOps. It needs to be simplified."
"There are limitations for the third-parties that are providing the inputs. They should increase the robustness of the solution."
"There is room for improvement in terms of developer support and documentation."
"An area for improvement I observed in ServiceNow Security Operations is the need to maintain correct CMDB data because if you're unable to do this, you can't perfectly maintain the vulnerability data. CMDB data in ServiceNow Security Operations needs to be accurate. As I've been working on ServiceNow Security Operations for only seven months, I still need more time to try all its modules before I can give recommendations regarding additional features I'd like to see in the solution."
"The product is called SecOps, but it is not security operations in terms of SIEM solutions."
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Fidelis Elevate is ranked 41st in Endpoint Detection and Response (EDR) with 7 reviews while ServiceNow Security Operations is ranked 3rd in Security Incident Response with 14 reviews. Fidelis Elevate is rated 8.4, while ServiceNow Security Operations is rated 8.0. The top reviewer of Fidelis Elevate writes "Advanced threat detection capabilities with comprehensive incident response features providing robust cybersecurity for organizations". On the other hand, the top reviewer of ServiceNow Security Operations writes "Mature with nice UI and customizable workflows". Fidelis Elevate is most compared with Microsoft Defender for Endpoint, VMware Carbon Black Cloud, CrowdStrike Falcon, Trellix Endpoint Security (ENS) and Darktrace, whereas ServiceNow Security Operations is most compared with Palo Alto Networks Cortex XSOAR, Splunk SOAR, Microsoft Sentinel, IBM Resilient and Fortinet FortiSOAR.
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