We performed a comparison between Freshservice and monday.com based on real PeerSpot user reviews.
Find out in this report how the two Project Management Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The solution is very responsive with a 97% success rate in funneling customer tickets."
"It has a very easy, flexible model. You can open up a particular module and work on the next. That's what we did. Overall, it provides a simple way of getting your support teams up and running. That was one thing that I thought was quite easy to do."
"We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system."
"Ability to scan barcodes and a great search feature."
"It has reduced the time to look up who is responsible for a service, and it has reduced the time to finalize a service request because it now goes directly to the person who is responsible for the service in that location. So, a service request is handled quickly and directly by the person responsible for it."
"I do like the workflow automation capabilities, where based upon certain actions, it will automatically go and route tickets to a particular person. It is fairly user-friendly."
"The most valuable features of Freshservice are the notifications, customization, and flexibility."
"It allowed the development team to concentrate on the client’s requirements instead."
"Guest access for the client significantly increases their loyalty and understanding of the value of what we do for them."
"Time tracking has been a godsend."
"Support from Monday.com makes you feel super comfortable communicating any inquiries you may have."
"We also love that Monday talks with Mailchimp so we can always stay connected with people."
"We love how we can create boards specifically focused on one topic and have all tasks and projects pertaining to that in one place."
"The automation feature saves us hours of time reviewing activities, sending reminders, and sending emails."
"The most valuable aspect is tagging certain employees for certain tasks."
"The customization ability of Monday is unmatched."
"Freshservice could improve the integration with Microsoft Outlook."
"Their analytics need improvement."
"I would suggest that Freshservice enhance its technical capabilities, particularly when it comes to ICT network discovery."
"Freshservice's technical support has issues with delays and translations."
"We'd like to see a CMDB, a Configuration Management Database, in the future."
"On the reporting side, when we were doing reporting, one thing that was a bit of a limitation was when you had a data list containing a list of changes that have occurred for the whole time and you had to fit the list onto a page. If the list went over the page, it would just truncate it at the page. You wouldn't get all your data. So, it didn't work. That was one big stand-out for me. What we tended to do was convert things into a more readable format, and then we had more targeted exception reporting, but it would be nice to have a full list of things that could be automatically generated and that can flow over pages."
"The analytics could be better."
"You can't implement a complicated delivery workflow. We don't have the same problems with incident and change workflows. It's only for delivery workflow. They have a mechanism for modifying your incident or change workflow. There's a visual interface for that, so there's no reason not to have the same function for request management."
"Managing project status and product development may be quite difficult unless you have a project manager."
"Making adjustments to the My Work section that it includes deadlines for multiple columns on a board instead of just one would be very useful."
"Service being down happens to often. They need to create a desktop version that stores the info locally so that when their servers are down, I can keep working and accessing my data. Then it could be uploaded when their servers are online."
"It would be ideal if Monday.com had this feature within itself, for example, if an input PDF or image was within it, then with one click the person can review it within Monday.com without going to different software."
"Maybe they could improve a bit more on how to connect with other apps - especially for CRMs like Hubspot."
"We'd like to see less downtime."
"There was one time that I had used CTRL + C to copy one of the text fields, and accidentally pasted it into all other rows/projects. I know there is an "undo" button you can click on for a few seconds, however, it would be helpful if you could undo it even after it's been a few minutes/hours."
"It would be quite cool if it could connect to my Outlook calendar and put the project deadlines in there."
Freshservice is ranked 10th in Project Management Software with 29 reviews while monday.com is ranked 1st in Project Management Software with 222 reviews. Freshservice is rated 8.0, while monday.com is rated 9.4. The top reviewer of Freshservice writes "Provides excellent traceability along with improved efficiency and reliability". On the other hand, the top reviewer of monday.com writes "We can collaborate with our customers efficiently and professionally, and automation makes it easy for everyone". Freshservice is most compared with ServiceNow, JIRA Service Management, Zendesk, Microsoft Project and ManageEngine IT Asset Management, whereas monday.com is most compared with Wrike, Asana, Microsoft Dynamics CRM, Zoho CRM and Freshsales. See our Freshservice vs. monday.com report.
See our list of best Project Management Software vendors and best Project Portfolio Management vendors.
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