Compare Genesys Cloud vs. Salesforce Service Cloud

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447,546 professionals have used our research since 2012.
Ranking
2nd
Views
4,511
Comparisons
4,080
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Views
2,129
Comparisons
1,787
Reviews
1
Average Words per Review
397
Avg. Rating
10.0
Popular Comparisons
Compared 36% of the time.
Compared 6% of the time.
Also Known As
Genesys PureCloud, Genesys, Genesys Customer Interaction Management Platform, Interactive Intelligence PureCloudService Cloud
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Genesys
Salesforce
Overview
Genesys, the world’s #1 Customer Experience Platform, empowers companies to create exceptional omnichannel experiences, journeys and relationships. For over 25 years, we have put the customer at the center of all we do, and we passionately believe that great customer engagement drives great business outcomes. Genesys is trusted by over 4,700 customers in 120 countries, to orchestrate 25 billion contact center interactions per year in the cloud and on premises. From 1 to 100,000+ seats, we are addressing the needs of small, mid-size and large enterprises with flexible deployment models. Genesys has three new Contact Center solutions to choose from: Premier Edition for small to mid-sized Contact Centers, Business Edition for mid-sized Contact Centers, and Enterprise Edition for large Contact Centers.

Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.

Offer
Learn more about Genesys Cloud
Learn more about Salesforce Service Cloud
Sample Customers
Vodacom, British Telecom (BT), Marketo, Etisalat, Deutsche Telekom, AstraZeneca, Red Hat, DNB, UBI Banca, ICICI Bank, esri, Swedbank, Swisscom, Marks & Spencer, Banco de Chile, Princeton University, Overstock, Procter & Gamble (P&G), elong, Emirates, Vodafone, Ticketmaster Stanley Black & Decker, Coca-Cola, Activision, Wells Fargo, Spotify, Aldo, Philips, The Red Cross, Blue Shield of California, Sprouts Farmers Market, Direct Energy Solar, Inspirato, Kiva
Top Industries
VISITORS READING REVIEWS
Computer Software Company39%
Comms Service Provider18%
Media Company10%
Insurance Company6%
REVIEWERS
Manufacturing Company27%
Marketing Services Firm18%
Computer Software Company9%
Music Company9%
VISITORS READING REVIEWS
Computer Software Company39%
Media Company8%
Comms Service Provider7%
Government6%
Company Size
No Data Available
REVIEWERS
Small Business27%
Midsize Enterprise35%
Large Enterprise38%
Genesys Cloud is ranked 2nd in Contact Center Platforms while Salesforce Service Cloud is ranked 3rd in CRM Customer Engagement Centers with 1 review. Genesys Cloud is rated 0.0, while Salesforce Service Cloud is rated 10.0. On the other hand, the top reviewer of Salesforce Service Cloud writes "Has the ability to quickly add customizable fields that are easily incorporated into the existing framework". Genesys Cloud is most compared with Amazon Connect, Cisco Contact Center Enterprise, Avaya IX Contact Center, Cisco CCX and Cisco Webex Contact Center, whereas Salesforce Service Cloud is most compared with ServiceNow, Microsoft Dynamics CRM, JIRA Service Desk, BMC Remedyforce and Oracle Service Cloud.

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