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Compare Hiver vs. TOPdesk

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Hiver Logo
37 views|20 comparisons
TOPdesk Logo
2,028 views|1,373 comparisons
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice
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"Compared to other products in this segment, I think that they are priced well and not too expensive.""The cost of the solution on a yearly basis is $20,000. Technical support is not extra. It's included in the yearly cost. Updates are also included. The solution is good at keeping its product up to date."

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Use our free recommendation engine to learn which Help Desk Software solutions are best for your needs.
554,148 professionals have used our research since 2012.
Ranking
49th
out of 55 in Help Desk Software
Views
37
Comparisons
20
Reviews
0
Average Words per Review
0
Rating
N/A
20th
out of 55 in Help Desk Software
Views
2,028
Comparisons
1,373
Reviews
3
Average Words per Review
439
Rating
7.7
Comparisons
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Overview

Hiver is a Gmail-centric customer service solution that helps teams across the organization collaborate on shared inboxes like services@, orders@, support@. With over 1500 customers in 30 countries across the world, it’s the most frictionless, natural way for teams to handle customer email communication as it works right inside Gmail.

Excellent service management made easy : Happy customers are the goal of every supporting department. We understand. That’s why we’ve created a solution that helps you improve customer communication, manage workflows and keep track of assets. But above all: our software is simple and attractive. This not only makes it pleasant to use, but also quick to adopt. You’re looking to deliver excellent service from day one – and TOPdesk is here to help. TOPdesk delivers one integrated service platform for IT, FM, HR and other Service departments with a build Self Service Portal, asset management, reporting and integration platform( see also our TOPdesk Marketplace for selection of connectors). Some key features include : Call Management, Incident and Service Request Management, Service Catalogue, Asset & Configuration Management, Problem Management, Change Management, Project Management, Operations Management, Reservations Management, Stock & Order Management, Contract Management and SLA's, Survey Management, Self Service Portal, Form designer, Portal designer, Event & Action Management, Knowlegde Base, Report wizards, Resource Management, Barcode, CAD and Exchange integration TOPdesk helps you streamline your ITIL, Agile, Sox, KCS, ASL/BISL, GDPR compliance Result at our global customer base : 98% customer retention rate 99% of our implementations within budget and timeframe 90% up and running within 3 month NPS score of 35 (4500 cusotmers) 98% customer recommondation score 4,7 score at Gartner Peer Insights Our ecosystem consist of : 4500 customers across 45 countries > 300.000 daily users > 15.000.000 supported end-users 40+ partners What makes TOPdesk unique? • ITIL-based modules for all your service needs: from Ticket and Asset Management to Reservations Management • License based on end users or service agents, whateveris best for you • Unlimited number of assets or self service users • Easy to implement: get up and running quickly • Choose between on-premises or SaaS
Offer
Learn more about Hiver
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Sample Customers
Vacasa, Harvard University, Flexport, Pinterest, HubSpot
City of Amsterdam, University of Edinbroughm, IKEA, KLM Catering Services, FloraHolland, BOVAG, PostNL, Total, Hilton, Oce, Canon, Agip, Compass Group, Serco, Danone, BMW, Eneco, And many more.
Top Industries
No Data Available
VISITORS READING REVIEWS
Computer Software Company27%
Comms Service Provider24%
Educational Organization8%
Government8%
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: November 2021.
554,148 professionals have used our research since 2012.

Hiver is ranked 49th in Help Desk Software while TOPdesk is ranked 20th in Help Desk Software with 3 reviews. Hiver is rated 0.0, while TOPdesk is rated 7.6. On the other hand, the top reviewer of TOPdesk writes "Helpful asset and reservation management capability, with professional and responsive technical support". Hiver is most compared with , whereas TOPdesk is most compared with ServiceNow, JIRA Service Management, Zendesk Guide, BeyondTrust Remote Support and ManageEngine ServiceDesk Plus.

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