IBM Maximo vs. Micro Focus Service Manager

As of June 2019, IBM Maximo is ranked 1st in Enterprise Asset Management with 7 reviews vs Micro Focus Service Manager which is ranked 5th in IT Service Management (ITSM) with 3 reviews. The top reviewer of IBM Maximo writes "Reliable and integrated in a single database but needs better dashboards for KPIs". The top reviewer of Micro Focus Service Manager writes "It is reliable and has a lot of functionality. The codeless part needs to improve". IBM Maximo is most compared with ServiceNow, Oracle Enterprise Asset Management and Infor EAM. Micro Focus Service Manager is most compared with ServiceNow, BMC Helix Remedy and IBM Maximo.
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Most Helpful Review
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
The Preventive Maintenance feature, especially in its inspection routines and KPI abilities, is valuable.Work order management and scalability enables the businesses' needs to be met.Reliable, very configurable, and it's all integrated in the same database.We can manage, organize, and track incidents, claims, jobs, tasks, preventive and corrective maintenance, locations, and assets.​Maximo is very stable. We really do not have problem with stability.​We were able to scale perfectly.​Its capabilities let us organize our work.Preventive maintenance management.

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It gives us better understanding and control of service management.It's pretty well-structured in modules.It's mostly so reliable and has a lot of functionality. We're using a lot of HPE tools and we can do a lot with it. So, its functionality is the most valuable feature.

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Cons
The standard reports that shipped with the package need to be enriched with more advanced reports, especially for the Inventory Management sections.It's not user-friendly. It could use shortcuts for frequently requested services.Areas for improvement include: an enhanced Service Catalog on Mobile; Agent intelligence; better dashboards for KPIs.It needs full-service visibility. There are a lot of things that are hard for users to find out. For example, the Service Catalog is not too friendly. You really have to know what you're looking for.It's quite reliable, but new versions often are not too stable. They bring in enhancements but they break other stuff.The mobile solution has a lot of room for improvement, especially in geopositioning capabilities, tracking capabilities, and configuration capabilities, in order to let the tech operate online and offline.​​Maximo is a big system, so the initial setup is complex.Vendor management needs enhancement.

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Pure cloud-based native functionality is lacking.It needs good integration with the configuration database, that's lacking at the moment, It's not that good.It, still, has a bit of more of improvement possibilities in the codeless part. But, I can see that they are working on it, so that's quite good as well.

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Pricing and Cost Advice
​Explore internal processes in order to evaluate the correct number of users in each Maximo module, then evaluate the different offers of pricing and licensing.​The concurrent user license is much more effective in management and cost-wise, as it is more suitable for maintenance management.Explore the possibility of using DB2. You will avoid the cost of SQL Server or Oracle licenses.Where available, concurrent licenses can be more cost efficient and provide more flexibility.You pay for what you get. There are lots of options depending on how you would like to implement Maximo.

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Ranking
Views
9,385
Comparisons
4,501
Reviews
7
Average Words per Review
392
Avg. Rating
8.3
Views
12,956
Comparisons
1,971
Reviews
9
Average Words per Review
445
Avg. Rating
7.1
Top Comparisons
Compared 27% of the time.
Compared 8% of the time.
Also Known As
MaximoHPE ITSM, HPE Service Manager
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Micro Focus
Overview
Organizations of all sizes reduce equipment downtime, closely control and track maintenance expenses, cut spare parts inventories.

Service Manager on SaaS provides you with a cloud-based, industry leading IT Service Management solution.

Offer
Learn more about IBM Maximo
Learn more about Micro Focus Service Manager
Sample Customers
Royal Boskalis Westminster N.V., DTE Energy, Swedish Match, Projetech, Fingrid, East Coastresultspositive, Globicon
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