Compare IBM Maximo vs. Micro Focus Service Manager

IBM Maximo is ranked 1st in Enterprise Asset Management with 3 reviews while Micro Focus Service Manager is ranked 14th in IT Service Management (ITSM) with 2 reviews. IBM Maximo is rated 8.0, while Micro Focus Service Manager is rated 7.6. The top reviewer of IBM Maximo writes "Reliable and integrated in a single database but needs better dashboards for KPIs". On the other hand, the top reviewer of Micro Focus Service Manager writes "Flexible and easy to customize but their technical support is lacking". IBM Maximo is most compared with ServiceNow, Oracle Enterprise Asset Management and JIRA Service Desk, whereas Micro Focus Service Manager is most compared with ServiceNow, BMC Helix ITSM and IBM Maximo.
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Most Helpful Review
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
The Preventive Maintenance feature, especially in its inspection routines and KPI abilities, is valuable.Work order management and scalability enables the businesses' needs to be met.Reliable, very configurable, and it's all integrated in the same database.We can manage, organize, and track incidents, claims, jobs, tasks, preventive and corrective maintenance, locations, and assets.​Maximo is very stable. We really do not have problem with stability.​We were able to scale perfectly.​Its capabilities let us organize our work.

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Its flexibility and ease of customization are its most valuable features.It gives us better understanding and control of service management.

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Cons
The standard reports that shipped with the package need to be enriched with more advanced reports, especially for the Inventory Management sections.It's not user-friendly. It could use shortcuts for frequently requested services.Areas for improvement include: an enhanced Service Catalog on Mobile; Agent intelligence; better dashboards for KPIs.It needs full-service visibility. There are a lot of things that are hard for users to find out. For example, the Service Catalog is not too friendly. You really have to know what you're looking for.It's quite reliable, but new versions often are not too stable. They bring in enhancements but they break other stuff.The mobile solution has a lot of room for improvement, especially in geopositioning capabilities, tracking capabilities, and configuration capabilities, in order to let the tech operate online and offline.​​Maximo is a big system, so the initial setup is complex.

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Their end-user interface and technical support features could be improved.Pure cloud-based native functionality is lacking.

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Pricing and Cost Advice
​Explore internal processes in order to evaluate the correct number of users in each Maximo module, then evaluate the different offers of pricing and licensing.​

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Ranking
Views
6,397
Comparisons
4,662
Reviews
3
Average Words per Review
444
Avg. Rating
8.0
Views
2,464
Comparisons
1,407
Reviews
1
Average Words per Review
105
Avg. Rating
8.0
Top Comparisons
Compared 29% of the time.
Compared 8% of the time.
Also Known As
MaximoHPE ITSM, HPE Service Manager
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IBM
Micro Focus
Overview
Organizations of all sizes reduce equipment downtime, closely control and track maintenance expenses, cut spare parts inventories.

Service Manager on SaaS provides you with a cloud-based, industry leading IT Service Management solution.

Offer
Learn more about IBM Maximo
Learn more about Micro Focus Service Manager
Sample Customers
Royal Boskalis Westminster N.V., DTE Energy, Swedish Match, Projetech, Fingrid, East Coastresultspositive, Globicon
Top Industries
VISITORS READING REVIEWS
Software R&D Company19%
Manufacturing Company15%
Comms Service Provider14%
Engineering Company11%
REVIEWERS
Financial Services Firm33%
Aerospace/Defense Firm13%
Government8%
Pharma/Biotech Company8%
We monitor all Enterprise Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.