Compare IBM Maximo vs. Micro Focus Service Manager

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Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"The incident management feature is good because it allows you to keep track of and classify issues.""The most powerful features are the database and integration with CMDB.""We are very thankful to have IBM integrated with our own Legacy cloud-based system"

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"Its flexibility and ease of customization are its most valuable features.""The design has been revamped in terms of GUI. The current interface is quite easy to read.""It can adapt to any process in the organization.""Incident management is the most valuable because we're using it to manage tickets for an accounting system. With the reports that are available, it allows us to track and identify trends at the type and item level. It also helps us in managing the workload better than what we had in Remedy, which is what we were using before 2013."

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Cons
"I feel that the interface is a little too complicated with a large number of fields to enter.""The interface is not very easy or user-friendly and is in need of improvement.""You can get lost using the application"

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"Their end-user interface and technical support features could be improved.""The solution does not interface well with other products and is difficult to implement.""With the new version moving toward the codeless configuration is good, but it's losing flexibility.""We aren't able to take emails that come in and turn them into tickets, especially when it comes to attachments. When an email has an attachment, like a screenshot, it is a very cumbersome process, and it does not work very well. I shouldn't have been paying technicians to cut and paste attachments from an email into the ticketing system. It should do that automatically. Other solutions are able to do that. This is something that needs to be improved. Test manager and knowledge management areas are probably amongst the worst parts of this solution. We try to use this solution for knowledge management, but it is not user-friendly. Therefore, it has limited ROI as you need to spend time to try and fully capitalize on the knowledge management system."

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Pricing and Cost Advice
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"I would say that identify your requirements and pay for the support to implement and test those requirements, and then hope that you did a good job because the cost of their service is fairly expensive."

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Questions from the Community
Top Answer: We are very thankful to have IBM integrated with our own Legacy cloud-based system
Top Answer: IBM Maximo is similar to an ARP. Because it's so massive, you can easily get lost using the application. You need to focus on training the partners and channeling the structure in order to enhance the… more »
Top Answer: We developed our own manufacturing distribution system and management system. We also have experience with AI and machine learning. So, you can imagine, as a company with a manufacturing distribution… more »
Top Answer: Incident management is the most valuable because we're using it to manage tickets for an accounting system. With the reports that are available, it allows us to track and identify trends at the… more »
Top Answer: We aren't able to take emails that come in and turn them into tickets, especially when it comes to attachments. When an email has an attachment, like a screenshot, it is a very cumbersome process, and… more »
Top Answer: We predominantly use it for incident management, change management, and knowledge management.
Ranking
Views
5,506
Comparisons
4,069
Reviews
3
Average Words per Review
627
Rating
6.3
Views
1,925
Comparisons
1,336
Reviews
4
Average Words per Review
635
Rating
6.3
Popular Comparisons
Also Known As
Maximo
HPE ITSM, HPE Service Manager
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Overview
Organizations of all sizes reduce equipment downtime, closely control and track maintenance expenses, cut spare parts inventories.

Service Manager on SaaS provides you with a cloud-based, industry leading IT Service Management solution.

Offer
Learn more about IBM Maximo
Learn more about Micro Focus Service Manager
Sample Customers
Royal Boskalis Westminster N.V., DTE Energy, Swedish Match, Projetech, Fingrid, East Coast
resultspositive, Globicon
Top Industries
VISITORS READING REVIEWS
Computer Software Company29%
Comms Service Provider17%
Government8%
Energy/Utilities Company8%
REVIEWERS
Financial Services Firm35%
Aerospace/Defense Firm12%
Healthcare Company8%
Comms Service Provider8%
VISITORS READING REVIEWS
Computer Software Company33%
Comms Service Provider21%
Government7%
Manufacturing Company6%
Company Size
REVIEWERS
Small Business42%
Midsize Enterprise8%
Large Enterprise50%
REVIEWERS
Small Business18%
Midsize Enterprise7%
Large Enterprise76%

IBM Maximo is ranked 2nd in Enterprise Asset Management with 3 reviews while Micro Focus Service Manager is ranked 18th in IT Service Management (ITSM) with 4 reviews. IBM Maximo is rated 6.4, while Micro Focus Service Manager is rated 6.2. The top reviewer of IBM Maximo writes "A great solution for enhancing an asset's lifecycle". On the other hand, the top reviewer of Micro Focus Service Manager writes "A better GUI in place but still not user friendly and quite complex to implement". IBM Maximo is most compared with ServiceNow, Oracle Enterprise Asset Management, JIRA Service Management, ABB Ability Asset Suite EAM and NetSuite ERP, whereas Micro Focus Service Manager is most compared with ServiceNow, BMC Helix ITSM, ManageEngine ServiceDesk Plus, JIRA Service Management and IBM SmartCloud Control Desk.

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We monitor all Enterprise Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.