"It can be particularly useful for power line operations, enabling linemen in the field to gather information and send it across the country as well as different parts of the world."
"The ability to configure and integrate it with other solutions for ERP."
"The most valuable feature is asset management maintenance as well as asset management overall."
"We were doing all kinds of paperwork for every type of order and to maintain our assets but with the use of the IBM Maximo application, we can automate a lot of the processes."
"IBM Maximo is a very strong and powerful tool in the market…Scalability-wise, I rate the solution a ten out of ten."
"Reliable, very configurable, and it's all integrated in the same database."
"Work order management and scalability enables the businesses' needs to be met."
"We were able to scale perfectly."
"It gives us better understanding and control of service management."
"It's easy to scale."
"The design has been revamped in terms of GUI. The current interface is quite easy to read."
"Service Manager's best features are flexibility and customizability."
"It's pretty well-structured in modules."
"Technical support is pretty good."
"It can adapt to any process in the organization."
"The initial setup is easy."
"I feel that the interface is a little too complicated with a large number of fields to enter."
"Revision management of file attachments."
"It needs full-service visibility. There are a lot of things that are hard for users to find out. For example, the Service Catalog is not too friendly. You really have to know what you're looking for."
"Areas for improvement would be the user interface and support for Arabic. They could also be more customer-oriented."
"Initial setup is a longer process because Maximo is bigger and has more processes."
"Vendor management needs enhancement."
"IBM Maximo can improve the financial support and financial application, to make it more similar to an ERP as opposed to an EAM. Overall they can improve the financial processes."
"The pricing model of the solution has room for improvement as well as the after-sales support."
"Service Manager is at the end of its life. The architecture, performance, and look are all way behind."
"The greatest issue for us is to understand the roadmap. We want to know whether we should upgrade now or should we wait three months."
"Their end-user interface and technical support features could be improved."
"I think the best recommendation to Micro Focus would be to increase awareness and the marketing for this product."
"I think one area which is the most painful from my point of view is if you need to integrate a lot of the tools, and being able to make that a lot more seamless."
"I don't see anything lacking."
"There's a lot of manual work, which is error prone and time consuming, in how the code gets transported from one system to the other."
"The user interface is very clunky. It's only now beginning to be a web-based interface, but for now it's still very clunky."
IBM Maximo is ranked 1st in Enterprise Asset Management with 23 reviews while OpenText Service Manager is ranked 12th in IT Service Management (ITSM) with 48 reviews. IBM Maximo is rated 8.0, while OpenText Service Manager is rated 7.2. The top reviewer of IBM Maximo writes "Work order management and scalability enables the businesses' needs to be met". On the other hand, the top reviewer of OpenText Service Manager writes "A solution that works out of the box. The solution's real strength is its ability to change for your organization's infrastructure". IBM Maximo is most compared with ServiceNow, NetSuite ERP, JIRA Service Management, ABB Ability Asset Suite EAM and IFS Cloud Platform, whereas OpenText Service Manager is most compared with ServiceNow, JIRA Service Management, OpenText Service Management Automation X (SMAX) and BMC Helix ITSM.
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