We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"The incident management feature is good because it allows you to keep track of and classify issues."
"The most powerful features are the database and integration with CMDB."
"We are very thankful to have IBM integrated with our own Legacy cloud-based system"
"Its flexibility and ease of customization are its most valuable features."
"The design has been revamped in terms of GUI. The current interface is quite easy to read."
"It can adapt to any process in the organization."
"Incident management is the most valuable because we're using it to manage tickets for an accounting system. With the reports that are available, it allows us to track and identify trends at the type and item level. It also helps us in managing the workload better than what we had in Remedy, which is what we were using before 2013."
"I feel that the interface is a little too complicated with a large number of fields to enter."
"The interface is not very easy or user-friendly and is in need of improvement."
"You can get lost using the application"
"Their end-user interface and technical support features could be improved."
"The solution does not interface well with other products and is difficult to implement."
"With the new version moving toward the codeless configuration is good, but it's losing flexibility."
"We aren't able to take emails that come in and turn them into tickets, especially when it comes to attachments. When an email has an attachment, like a screenshot, it is a very cumbersome process, and it does not work very well. I shouldn't have been paying technicians to cut and paste attachments from an email into the ticketing system. It should do that automatically. Other solutions are able to do that. This is something that needs to be improved. Test manager and knowledge management areas are probably amongst the worst parts of this solution. We try to use this solution for knowledge management, but it is not user-friendly. Therefore, it has limited ROI as you need to spend time to try and fully capitalize on the knowledge management system."
"I would say that identify your requirements and pay for the support to implement and test those requirements, and then hope that you did a good job because the cost of their service is fairly expensive."
Service Manager on SaaS provides you with a cloud-based, industry leading IT Service Management solution.
IBM Maximo is ranked 2nd in Enterprise Asset Management with 3 reviews while Micro Focus Service Manager is ranked 18th in IT Service Management (ITSM) with 4 reviews. IBM Maximo is rated 6.4, while Micro Focus Service Manager is rated 6.2. The top reviewer of IBM Maximo writes "A great solution for enhancing an asset's lifecycle". On the other hand, the top reviewer of Micro Focus Service Manager writes "A better GUI in place but still not user friendly and quite complex to implement". IBM Maximo is most compared with ServiceNow, Oracle Enterprise Asset Management, JIRA Service Management, ABB Ability Asset Suite EAM and NetSuite ERP, whereas Micro Focus Service Manager is most compared with ServiceNow, BMC Helix ITSM, ManageEngine ServiceDesk Plus, JIRA Service Management and IBM SmartCloud Control Desk.
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We monitor all Enterprise Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.