"Has a powerful audit combination that helps achieve high accuracy."
"Provides great flexibility."
"There are not many enterprise asset management systems on the market and not many that have the categories that IBM Maximo has."
"The Preventive Maintenance feature, especially in its inspection routines and KPI abilities, is valuable."
"The large range of configurability of the product is great, since everyone has a different way of doing things."
"We were doing all kinds of paperwork for every type of order and to maintain our assets but with the use of the IBM Maximo application, we can automate a lot of the processes."
"Preventive maintenance management."
"I have found Work Order management the most valuable feature. Additionally, it is a very robust and powerful solution."
"Sometimes, customization is simple. The version we are using now has a nice interface."
"We can have all our requests and incidents registered in one system."
"The workflow engine that standardizes and globalizes the process steps. It drives people through the process by standardization and automation."
"It's easy to scale."
"Technical support is pretty good."
"It's pretty well-structured in modules."
"The initial setup is easy."
"Its flexibility and ease of customization are its most valuable features."
"The solution is not stable. We can have one day when it is stable and another day it is not. Sometimes it crashes or becomes very slow, and there are times we are not even able to download all the databases. Without the database, we cannot work on that application. These are the small glitches, and stability issues we are facing."
"It needs full-service visibility. There are a lot of things that are hard for users to find out. For example, the Service Catalog is not too friendly. You really have to know what you're looking for."
"Although you can create notifications with Maximo, the configuration and options could be improved."
"Coding can be complex when customization is required."
"The standard reports that shipped with the package need to be enriched with more advanced reports, especially for the Inventory Management sections."
"I feel that the interface is a little too complicated with a large number of fields to enter."
"The pricing model of the solution has room for improvement as well as the after-sales support."
"It's not user-friendly. It could use shortcuts for frequently requested services."
"The user interface is very clunky. It's only now beginning to be a web-based interface, but for now it's still very clunky."
"Service Manager would be improved with access to automation."
"I don't see anything lacking."
"With the new version moving toward the codeless configuration is good, but it's losing flexibility."
"It needs to be easier to use for the end users because one problem we had was that we are handling different kinds of cases."
"The product's technical support services need improvement."
"Customization can be difficult at times because scripting is often required."
"Micro Focus Service Manager is not very great. It would be better if it had more features. When it comes to features, BMC tops the chart. When it comes to usage, people use BMC more."
IBM Maximo is ranked 1st in Enterprise Asset Management with 23 reviews while OpenText Service Manager is ranked 12th in IT Service Management (ITSM) with 48 reviews. IBM Maximo is rated 8.0, while OpenText Service Manager is rated 7.2. The top reviewer of IBM Maximo writes "Work order management and scalability enables the businesses' needs to be met". On the other hand, the top reviewer of OpenText Service Manager writes "A solution that works out of the box. The solution's real strength is its ability to change for your organization's infrastructure". IBM Maximo is most compared with ServiceNow, NetSuite ERP, JIRA Service Management, ABB Ability Asset Suite EAM and IFS Cloud Platform, whereas OpenText Service Manager is most compared with ServiceNow, JIRA Service Management, OpenText Service Management Automation X (SMAX) and BMC Helix ITSM.
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