IBM Tivoli Service Request Manager vs Spiceworks

IBM Tivoli Service Request Manager is ranked 34th in Help Desk Software vs Spiceworks which is ranked 7th in Help Desk Software with 6 reviews. The top reviewer of Spiceworks writes "The stability of the program is remarkably good, but it gets bogged down in an enterprise environment with over 2000 endpoints". IBM Tivoli Service Request Manager is most compared with ServiceNow, BMC Remedy and CA Cloud Service Management. Spiceworks is most compared with Zabbix, Nagios XI and ManageEngine ServiceDesk Plus.
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Most Helpful Review
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Quotes From Members Comparing IBM Tivoli Service Request Manager vs Spiceworks

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Ranking
RANKING
Views
678
Comparisons
612
Reviews
0
Followers
382
Avg. Rating
N/A
Views
12,174
Comparisons
5,577
Reviews
6
Followers
763
Avg. Rating
7.8
Top Comparisons
Top ComparisonsSee more IBM Tivoli Service Request Manager competitors »
Zabbix logo twitter bigger
Compared 29% of the time.
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Compared 14% of the time.
See more Spiceworks competitors »
Also Known As
Also Known AsTivoli Service Request Manager
Website/Video
Website/VideoIBM
  • Vendor 7400 screenshot 1520098327
Spiceworks
  • Vendor 8037 screenshot 1519505248
OverviewQuestionmark icon
OverviewIBM Tivoli Service Request Manager is a computerized asset management system that enables companies to maintain, repair, and support the operation of their revenue-generating assets, both from an enterprise asset management and an information technology (IT) asset management point of view. Tivoli Service Request Manager stores and maintains data about assets, facilities, and inventory. You can use Tivoli Service Request Manager to schedule maintenance work, track asset status, manage inventory and resources, respond to requests for support, manage purchasing, and analyze costs. The Tivoli Service Request Manager software is divided into modules, each of which consists of a group of related applications that help you manage a particular business function, a seamless, unified solution for handling all aspects of service requests. It combines service desk and service catalog functions with a common process automation engine. This creates an automated request fulfillment system backed by an optimized delivery and support process.From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place.
Sample Customers
Sample CustomersTimkenSteel, ZTEsoft, Pronto!, St Vincent's Health Australia, Ventiv Technology, Sky Italia S.r.l., Merkl IT, Michigan State University, Addison LeeBroward Center for the Performing Arts, Symantec, Webroot, EMC, Pertino
Top IndustriesQuestionmark icon
Top Industries
No Data Available
REVIEWERS
Manufacturing Company
13%
K 12 Educational Company Or School
9%
Retailer
9%
Construction Company
9%
VISITORS READING REVIEWS
Manufacturing Company
10%
Comms Service Provider
9%
Security Firm
9%
University
7%
Company SizeQuestionmark icon
Company Size
No Data Available
REVIEWERS
Small Business
49%
Midsize Enterprise
31%
Large Enterprise
20%
VISITORS READING REVIEWS
Small Business
32%
Midsize Enterprise
37%
Large Enterprise
30%
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Find out what your peers are saying about ServiceNow, Zendesk, BMC and others in Help Desk Software.
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265,117 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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