ServiceNow vs Spiceworks

ServiceNow is ranked 1st in Help Desk Software with 77 reviews vs Spiceworks which is ranked 7th in Help Desk Software with 6 reviews. The top reviewer of ServiceNow writes "The ability to take the whole organization and put it in one place is valuable". The top reviewer of Spiceworks writes "The stability of the program is remarkably good, but it gets bogged down in an enterprise environment with over 2000 endpoints". ServiceNow is most compared with BMC Remedy, Micro Focus Service Manager and Zendesk. Spiceworks is most compared with Zabbix, Nagios XI and ManageEngine ServiceDesk Plus. See our ServiceNow vs Spiceworks report.
Cancel
You must select at least 2 products to compare!
+Add products to compare
Most Helpful Review
Anonymous avatar x60
SystemsAdmin480
Servicenow vs. spiceworks report from it central station 2018 05 04 thumbnail
Find out what your peers are saying about ServiceNow vs Spiceworks and others in Help Desk Software.
270,274 professionals have used our research since 2012.

Quotes From Members Comparing ServiceNow vs Spiceworks

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Pros
The most recent addition of SAM Premium is a game changer for many organizations.The look and feel is a valuable benefit for adoption.​The workflow capability for easy setup is powerful.Easy to implement and consolidate different platforms and users with useful functionalities.It has an excellent capability to integrate different access points.Identifies better ways to license software or eliminate unused software to save money.Simplicity of Change Manager.The analytics - we like to keep track of how much work everyone is doing.

Read more »

Tickets by e-mail, with actions by hastag.Helpdesk and inventory are both equally valuable, and they form the true core of the product.

Read more »

Cons
I would like to see Advanced Intelligent Automation.Local solutions have lower costs.Needs additional software titles and easier normalization.Most people are discussing UIs, but I'm a developer. I would say 80-90% of the people would appreciate that, that's easy for them, but from a developer perspective, it's hard for me, because for me it's clunkyWe do a lot of relatively advanced stuff for the size that we are, but ServiceNow itself is so big and to some extent, there is a significant amount of complexity that you have, a big learning curve I would say, in order to really get on board.

Read more »

The SNMP sniffer requires a lot of work to get right.They've also tried to integrate it with social logins, like Twitter and LinkedIn, and that type of login authentication has no place in a corporate application.

Read more »

Pricing and Cost Advice
It has a higher cost compared to local/regional solutions.The first impact for the customer is that it is expensive, but do not forget that it is a solution that includes infrastructure; a single cost, easy to justify.

Read more »

It's free.The product is free! Get it now.

Read more »

Servicenow vs. spiceworks report from it central station 2018 05 04 thumbnail
Find out what your peers are saying about ServiceNow vs Spiceworks and others in Help Desk Software.
270,274 professionals have used our research since 2012.
Ranking
RANKING
Views
57,264
Comparisons
23,967
Reviews
78
Followers
1,960
Avg. Rating
8.9
Views
11,305
Comparisons
5,266
Reviews
6
Followers
741
Avg. Rating
7.8
Top Comparisons
Top Comparisons
Bmc logo80x80
Compared 16% of the time.
Zendesk logo
Compared 6% of the time.
See more ServiceNow competitors »
Zabbix logo twitter bigger
Compared 29% of the time.
3gaoi2h254k0canb4hxj 400x400
Compared 14% of the time.
See more Spiceworks competitors »
Website/Video
Website/VideoServiceNow
  • Vendor 7971 screenshot 1526751053
Spiceworks
  • Vendor 8037 screenshot 1524947773
OverviewQuestionmark icon
Overview

Now, with the ServiceNow System of Action, every employee, customer, and machine can make requests on a single cloud platform. Every department working on tasks can assign and prioritize, collaborate, get down to root cause issues, gain real-time insights, and drive to action. Your employees are energized, your service levels improve, and you realize game-changing economics. Work at lightspeed.(TM)

From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place.
OFFER
Learn more about ServiceNow
Learn more about Spiceworks
Sample Customers
Sample CustomersAAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow Broward Center for the Performing Arts, Symantec, Webroot, EMC, Pertino
Top IndustriesQuestionmark icon
Top Industries
REVIEWERS
Healthcare Company
17%
Insurance Company
12%
Financial Services Firm
12%
University
10%
VISITORS READING REVIEWS
Financial Services Firm
19%
University
7%
Manufacturing Company
7%
Energy/Utilities Company
7%
REVIEWERS
Manufacturing Company
13%
Retailer
9%
Construction Company
9%
Non Profit
9%
VISITORS READING REVIEWS
Manufacturing Company
10%
Comms Service Provider
9%
Security Firm
9%
University
7%
Company SizeQuestionmark icon
Company Size
REVIEWERS
Small Business
11%
Midsize Enterprise
11%
Large Enterprise
79%
VISITORS READING REVIEWS
Small Business
14%
Midsize Enterprise
21%
Large Enterprise
65%
REVIEWERS
Small Business
49%
Midsize Enterprise
31%
Large Enterprise
20%
VISITORS READING REVIEWS
Small Business
32%
Midsize Enterprise
37%
Large Enterprise
30%
Servicenow vs. spiceworks report from it central station 2018 05 04 thumbnail
Find out what your peers are saying about ServiceNow vs Spiceworks and others in Help Desk Software.
Download now
270,274 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

Sign Up with Email