Please share with the community what you think needs improvement with Kaseya VSA.
What are its weaknesses? What would you like to see changed in a future version?
I am having an issue with patch deployment. With a lot of people working remotely right now, it is difficult to deploy patches because most of my clients are not on the office network. I have been looking for a way to deploy patches via the internet to selected equipment from Kaseya VSA, but it seems impossible. This is something that I would like to have support for in a future release. Kaseya seems to download Windows patches, although I have not found a way to select those patches that I want to roll out, as it is done in the System Center. In SCCM, you can select the specific patches that you want to roll out. The only option I have seen is to approve or deny all of the patches that are available. The workflow is not quite straightforward.
Although the service desk is good, it's not obvious. It's not easy to know exactly how the system is working and there's the possibility that we are not using some features as we should. The management of patches also needs improvement. There are two ways to do that in the solution now, but one, the oldest one, as far as we have found, is working better than the newest one and this has created some problems. You should be able to handle the management of patches not only from Microsoft but also from other vendors. Some configurations and abilities from the system are not of use. The solution should offer webinars or some sort of training offerings to help users learn what the system can do and how it can be done. It would be useful, in the future, if there was a way to maintain another device's firewalls for simple switches.
Making the helpdesk more user-friendly.