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2019-04-08T16:26:00Z

What needs improvement with Kaseya VSA?

9

Please share with the community what you think needs improvement with Kaseya VSA.

What are its weaknesses? What would you like to see changed in a future version?

ITCS user
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77 Answers

author avatar
Top 5LeaderboardReal User

We actually upgraded the solution due to the fact that we needed the support for Apple devices. We haven't had a chance to test that part of the product just yet, however, that was our biggest criticism of the product prior to this most recent update.

2021-04-09T23:09:33Z
author avatar
Top 5LeaderboardReal User

I would like to see more features included that are related to security. We are a company that is selling solutions for security and our customers often ask for more security features. If you compare with other products, Manage Engine has some features that we like but are not present in Kaseya.

2021-02-04T07:40:42Z
author avatar
Top 5Reseller

The agent-based monitoring solution can be improved. I think they need to be updated. The remote control feature could be better. It would also help if they had a mobile device management feature.

2021-02-01T21:02:41Z
author avatar
Top 5Real User

The GUI is not user-friendly. You have to search and dig deep into the options to find things. The overall look of the solution is dull and boring. Technical support needs to be improved because the process is too long. The reporting is not well organized. The predefined reports are not up to the mark and you have to do a lot of customization. Along with that, the process of customization is not very user-friendly. You cannot just put things into the GUI and get what you are looking for.

2020-05-28T06:26:40Z
author avatar
Top 10Real User

I am having an issue with patch deployment. With a lot of people working remotely right now, it is difficult to deploy patches because most of my clients are not on the office network. I have been looking for a way to deploy patches via the internet to selected equipment from Kaseya VSA, but it seems impossible. This is something that I would like to have support for in a future release. Kaseya seems to download Windows patches, although I have not found a way to select those patches that I want to roll out, as it is done in the System Center. In SCCM, you can select the specific patches that you want to roll out. The only option I have seen is to approve or deny all of the patches that are available. The workflow is not quite straightforward.

2020-05-25T07:16:43Z
author avatar
Consultant

Although the service desk is good, it's not obvious. It's not easy to know exactly how the system is working and there's the possibility that we are not using some features as we should. The management of patches also needs improvement. There are two ways to do that in the solution now, but one, the oldest one, as far as we have found, is working better than the newest one and this has created some problems. You should be able to handle the management of patches not only from Microsoft but also from other vendors. Some configurations and abilities from the system are not of use. The solution should offer webinars or some sort of training offerings to help users learn what the system can do and how it can be done. It would be useful, in the future, if there was a way to maintain another device's firewalls for simple switches.

2019-09-10T09:04:00Z
author avatar
Consultant

Making the helpdesk more user-friendly.

2019-04-08T16:26:00Z
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