We performed a comparison between Kaseya VSA and N-able N-central based on real PeerSpot user reviews.
Find out in this report how the two Remote Monitoring and Management (RMM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."VSA installs an agent on every computer that allows users to create a help desk ticket with one click. That's why I chose VSA. Many users never create tickets when they have a problem. Sometimes I won't know about an issue until they run into me and say, "Hey, this has been broken for two months.""
"The most valuable features of this solution are automation, inventory, and patch management."
"The most valuable feature of Kaseya VSA is the ability to control laptops remotely."
"The way Kaseya VSA treats application vulnerabilities is good. They have released some new features that have been a benefit, such as updates from the Microsoft repository directory."
"The patching is very efficient and we can rely on the alerts that we receive."
"The remote management is quite good. Also, the patch management and service desk are great features of the solution."
"The most valuable piece of the puzzle for me is what they call Live Connect. It is the piece that allows you to support an end-user without having to take the keyboard and mouse."
"This solution is our RMM tool and we love the deployment features."
"I like the remote connectivity, reporting suite, and patch management module."
"The most valuable feature of N-able N-central is the many options it has."
"The solution's service is good."
"The support is at a good level. So normally, we can always get to a solution when we are stuck with some monitoring problems that we encounter."
"It's a very robust product. They're continuing to invest and put new enhancements into the product. They're very open about what their roadmap is, which is very good for us because then as a business, we can plan."
"Our main concern is related to security. Kaseya had a ransomware attack a few months ago, and it was a big concern for us because Kaseya was the main RMM tool that we were using. We faced a lot of difficulties accessing our users and systems. So, security is our main concern."
"The response to bugs is slow and software improvement comes slowly too. The lack of response to our feature requests made it feel like they were going into a black hole. Additionally, when we encountered bugs or issues with the VSA, they were slow to respond to those too."
"I would like to see improved virtual infrastructure management."
"The audit and KNM tools could improve."
"Some configurations and abilities from the system are not of use. The solution should offer webinars or some sort of training offerings to help users learn what the system can do and how it can be done."
"If you compare with other products, Manage Engine has some features that we like but are not present in Kaseya."
"The stability of the solution is good but it can be improved."
"It never functioned as intended."
"There is room for improvement in the development of custom monitoring services."
"N-able N-central could improve the remote access, my technicians have complained about it. They have used other free tools instead to compensate, such as TeamViewer. Additionally, when using remote access on the web, it is lacking reports."
"The solution's overall integration should be improved."
"The integration with other applications could be better."
"The support from our direct team is very good, but the support from their day-to-day ongoing help desk isn't that good. They have still got some work to do on that, but they have been focusing on that a lot over the last number of years. So, it has gotten a lot better than it was."
Kaseya VSA is ranked 2nd in Remote Monitoring and Management (RMM) with 29 reviews while N-able N-central is ranked 5th in Remote Monitoring and Management (RMM) with 5 reviews. Kaseya VSA is rated 7.6, while N-able N-central is rated 9.0. The top reviewer of Kaseya VSA writes "Single portal management, cost-saving, with thorough technical support". On the other hand, the top reviewer of N-able N-central writes "User-friendly graphical user interface and offers versatile functionality". Kaseya VSA is most compared with Microsoft Configuration Manager, ConnectWise Automate, NinjaOne, Microsoft Windows Server Update Services and LogMeIn Central, whereas N-able N-central is most compared with N-able N-sight Remote Monitoring & Management, NinjaOne, Atera, ManageEngine Endpoint Central and ManageEngine Patch Manager Plus. See our Kaseya VSA vs. N-able N-central report.
See our list of best Remote Monitoring and Management (RMM) vendors.
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