Kaseya VSA Reviews

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Real User
Manager at a tech services company with 51-200 employees
May 30 2020

What is most valuable?

The most valuable feature is remote access to the machine. The patching is very efficient and we can rely on the alerts that we receive.

What needs improvement?

The GUI is not user-friendly. You have to search and dig deep into the options to find things. The overall look of the solution is dull and boring. Technical support needs to be improved because the process is too long. The reporting is not… more »

What's my experience with pricing, setup cost, and licensing?

The pricing is quite good and we are satisfied with it. It compares favorably to products like NinjaRMM and SolarWinds.

Which solution did I use previously and why did I switch?

I have used SolarWinds and it has a very friendly user interface that is self-explanatory. By comparison, Kaseya is a little bit glitchy. SolarWinds is quite costly and you have to pay a lot to get features that Kaseya is offering at a much… more »

What other advice do I have?

This is a good solution and we like the group of people at Kaseya. The product is quite affordable compared to other RMM solutions on the market and we only have a few complaints. On-call support, for example, would make for a very big… more »
Emmanuel Okojesu
Real User
Technical Analyst at FMDQ
May 26 2020

What is most valuable?

The most valuable feature is remote management. It is quite robust. The training that we received was quite good.

What needs improvement?

I am having an issue with patch deployment. With a lot of people working remotely right now, it is difficult to deploy patches because most of my clients are not on the office network. I have been looking for a way to deploy patches via the internet to selected equipment from Kaseya VSA, but it… more »

Which solution did I use previously and why did I switch?

I have experience with Microsoft System Center and there are some things that are easier to do with it.

What other advice do I have?

I have not tried automating any of the processes, although I have watched some videos and it seems to be straightforward. My advice for anybody who is considering Kaseya VSA is to run a proof of concept first so that they have a fair idea of what they're going into. Overall, I think that it is a… more »
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Jorge Mendes
Consultant
Owner at Mencar Global Consulting SL
Sep 10 2019

What is most valuable?

The remote management is quite good. Also, the patch management and service desk are great features of the solution.

What needs improvement?

Although the service desk is good, it's not obvious. It's not easy to know exactly how the system is working and there's the possibility that we are not using some features as we should. The management of patches also needs improvement. There are two ways to do that in the solution now, but one, the oldest one, as far as we have found, is working better than the newest one and this has created… more »

What other advice do I have?

We used to use the on-premises deployment model, but we have since moved to the cloud. I would rate the solution eight out of ten.
Jorge Mendes
Consultant
Owner at Mencar Global Consulting SL
Apr 11 2019

What do you think of Kaseya VSA?

What is our primary use case?

IT outsourcing.

How has it helped my organization?

IT services for our customers.

What is most valuable?

Administration Maintenance Patching Monitoring Helpdesk.

What needs improvement?

Making the helpdesk more user-friendly.

For how long have I used the solution?

One to three years.

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User Assessments By Topic About Kaseya VSA

Find out what your peers are saying about ConnectWise Automate vs. Kaseya VSA and other solutions. Updated: September 2020.
437,208 professionals have used our research since 2012.

Kaseya VSA Questions

What is Kaseya VSA?

Kaseya is a provider of complete IT management solutions for Managed Service Providers and small to midsized businesses. Kaseya allows organizations to efficiently manage and secure IT in order to drive IT service and business success. Offered as both an industry-leading cloud solution and on-premise software, Kaseya solutions empower businesses to command all of IT centrally, manage remote and distributed environments with ease, and automate across IT management functions. Kaseya solutions currently manage over 10 million endpoints worldwide and are in use by customers in a wide variety of industries, including retail, manufacturing, healthcare, education, government, media, technology, finance, and more. Kaseya, headquartered in Dublin, Ireland is privately held with a presence in over 20 countries.

Kaseya VSA customers

Sage UK, MSP, CodeBlue Ltd, Connect Work Place Solutions, All Covered, 501cTech, Chairo Christian School, Green Duck