Compare Kayako vs. Spiceworks

Cancel
You must select at least 2 products to compare!
Kayako Logo
97 views|75 comparisons
Spiceworks Logo
3,705 views|2,501 comparisons
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: October 2020.
442,283 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

report
Use our free recommendation engine to learn which Help Desk Software solutions are best for your needs.
442,283 professionals have used our research since 2012.
Questions from the Community
Ask a question

Earn 20 points

Top Answer: The most valuable features are the inventory and personalization.
Top Answer: Having an integrated asset management tool, where I can plug in things that are offline, would be good. If I have taken a device off of the network then it would be nice to have it included in the… more »
Top Answer: I primarily use this solution for the Spiceworks Inventory system, as well as for helpdesk-related stuff. I have used it to find information to fix various issues.
Ranking
35th
out of 52 in Help Desk Software
Views
97
Comparisons
75
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
6th
out of 52 in Help Desk Software
Views
3,705
Comparisons
2,501
Reviews
5
Average Words per Review
508
Avg. Rating
8.4
Popular Comparisons
Compared 70% of the time.
Compared 30% of the time.
Compared 41% of the time.
Compared 13% of the time.
Compared 8% of the time.
Compared 4% of the time.
Learn
Kayako
Video Not Available
Spiceworks
Overview

Kayako is a powerful customer service and support platform that gives your team the tools they need to communicate with customers across live chat, email, facebook and twitter.

Our approach brings every interaction your customer has with your business into Kayako and presents your agents with a comprehensive customer journey. This gives your team the context they need to immediately respond and support customers in a way that’s quick, accurate and personal.

Kayako is used by over 130,000 customer support pros in businesses of all sizes around the world, including Peugeot, NASA, Fedex, and GE.


From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place.
Offer
Learn more about Kayako
Learn more about Spiceworks
Sample Customers
Toshiba Canada, Disney, Avast, Namecheap, Texas Tech UniversityBroward Center for the Performing Arts, Symantec, Webroot, EMC, Pertino
Top Industries
No Data Available
REVIEWERS
Manufacturing Company11%
Construction Company7%
Hospitality Company7%
Retailer7%
VISITORS READING REVIEWS
Computer Software Company20%
Comms Service Provider18%
University11%
Government9%
Company Size
No Data Available
REVIEWERS
Small Business51%
Midsize Enterprise29%
Large Enterprise20%
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: October 2020.
442,283 professionals have used our research since 2012.
Kayako is ranked 35th in Help Desk Software while Spiceworks is ranked 6th in Help Desk Software with 5 reviews. Kayako is rated 0.0, while Spiceworks is rated 8.4. On the other hand, the top reviewer of Spiceworks writes "Has good policy enforcement but the network mapping could be improved". Kayako is most compared with ServiceNow and JIRA Service Desk, whereas Spiceworks is most compared with Zabbix, SolarWinds NPM, JIRA Service Desk, ManageEngine ServiceDesk Plus and ServiceNow.

See our list of best Help Desk Software vendors.

We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.