Compare Kayako vs. SysAid

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97 views|75 comparisons
SysAid Logo
1,028 views|633 comparisons
Most Helpful Review
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: October 2020.
442,141 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice
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"The pricing of SysAid is less than its competitors.""SysAid is a good solution, especially from a pricing perspective.""We saw our investment back at the end of year one.""Overall, the price is good. It's all about what you get for the base amount. From my perspective, you want to look at what you're getting out-of-the-box. SysAid does a good job of putting key stuff in the box for you.""Once you're interested, talk with SysAid. You can have them come in and look at your company and advise you on the best solution. They will tell you what comes with each separate package and also advise you what application to activate. If you want something that they don't have, they have a department that can design something based on your unique requests."

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Top Answer: The service desk orchestration, overall, is good. It allows an organization to build that service desk concept into its organizational and support strategy. And it allows an organization to digest… more »
Top Answer: One of the factors that, when I was first looking at tools, made SysAid attractive was the initial cost for bringing the system in. I found it to be very reasonable and very appropriate for what you… more »
Top Answer: The Knowledge Base would be another area where I would look for growth in SysAid. It is very much a text-based article system, or you can do attachments. But I'd like to see it grow so that it is more… more »
Ranking
35th
out of 52 in Help Desk Software
Views
97
Comparisons
75
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
5th
out of 52 in Help Desk Software
Views
1,028
Comparisons
633
Reviews
6
Average Words per Review
2,120
Avg. Rating
8.7
Popular Comparisons
Compared 69% of the time.
Compared 31% of the time.
Compared 40% of the time.
Compared 13% of the time.
Compared 10% of the time.
Compared 8% of the time.
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Kayako
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SysAid
Overview

Kayako is a powerful customer service and support platform that gives your team the tools they need to communicate with customers across live chat, email, facebook and twitter.

Our approach brings every interaction your customer has with your business into Kayako and presents your agents with a comprehensive customer journey. This gives your team the context they need to immediately respond and support customers in a way that’s quick, accurate and personal.

Kayako is used by over 130,000 customer support pros in businesses of all sizes around the world, including Peugeot, NASA, Fedex, and GE.


Offered in both cloud and on-premise versions, SysAid is a globally-adopted IT Service Management (ITSM) solution that combines all the essential capabilities in one, feature-rich tool. From traditional ticket management to asset management, SysAid allows administrators to monitor and manage tasks in one platform, so they can deliver fast and comprehensive support from a single view. Available in 42 languages, SysAid serves over 10,000 customers across 140 countries, spanning all industries and sizes.

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Sample Customers
Toshiba Canada, Disney, Avast, Namecheap, Texas Tech UniversityDisney, Sears Holdings Corporation, LAN Airlines, Schneider Electric, On Semiconductors, Toyota, Sky, KPMG, Georgetown University Law Center, Motorola, North York General Hospital, Volksbank, Xerox, Bacardi, Del Monte Fresh Produce, Manpower, Nucor, Ecobank
Top Industries
No Data Available
VISITORS READING REVIEWS
Retailer26%
Computer Software Company20%
Comms Service Provider11%
Non Profit10%
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: October 2020.
442,141 professionals have used our research since 2012.
Kayako is ranked 35th in Help Desk Software while SysAid is ranked 5th in Help Desk Software with 6 reviews. Kayako is rated 0.0, while SysAid is rated 8.6. On the other hand, the top reviewer of SysAid writes "Enabled us to have a better workflow for tickets and provides us with multilayered service management ". Kayako is most compared with ServiceNow and JIRA Service Desk, whereas SysAid is most compared with ServiceNow, ManageEngine ServiceDesk Plus, Spiceworks, BMC Helix ITSM and Freshdesk.

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