ServiceNow vs SysAid

ServiceNow is ranked 1st in Help Desk Software with 17 reviews vs SysAid which is ranked 27th in Help Desk Software. The top reviewer of ServiceNow writes "We've been looking at a means to provide a service catalog experience to the business as a whole". ServiceNow is most compared with BMC Helix Remedy, Micro Focus Service Manager and Zendesk. SysAid is most compared with ServiceNow, ManageEngine ServiceDesk Plus and JIRA Service Desk.
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Quotes From Members Comparing ServiceNow vs SysAid

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Pricing and Cost Advice
It has a higher cost compared to local/regional solutions.The first impact for the customer is that it is expensive, but do not forget that it is a solution that includes infrastructure; a single cost, easy to justify.

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288,073 professionals have used our research since 2012.
Ranking
RANKING
Views
63,243
Comparisons
24,626
Reviews
15
Followers
1,546
Avg. Rating
8.7
Views
1,552
Comparisons
1,086
Reviews
0
Followers
342
Avg. Rating
N/A
Top Comparisons
Top Comparisons
Compared 16% of the time.
Compared 6% of the time.
See more ServiceNow competitors »
Compared 18% of the time.
Compared 12% of the time.
See more SysAid competitors »
Website/Video
Website/VideoServiceNow
SysAid
Overview
Overview

Now, with the ServiceNow System of Action, every employee, customer, and machine can make requests on a single cloud platform. Every department working on tasks can assign and prioritize, collaborate, get down to root cause issues, gain real-time insights, and drive to action. Your employees are energized, your service levels improve, and you realize game-changing economics. Work at lightspeed.(TM)

Offered in both cloud and on-premise versions, SysAid is a globally-adopted IT Service Management (ITSM) solution that combines all the essential capabilities in one, feature-rich tool. From traditional ticket management to asset management, SysAid allows administrators to monitor and manage tasks in one platform, so they can deliver fast and comprehensive support from a single view.Available in 42 languages, SysAid serves over 10,000 customers across 140 countries, spanning all industries and sizes.
OFFER
Learn more about ServiceNow
Learn more about SysAid
Sample Customers
Sample CustomersAAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow LAN Airlines, Georgetown University Law Center, Motorola, North York General Hospital, Volksbank
Top Industries
Top Industries
REVIEWERS
Healthcare Company
16%
Financial Services Firm
14%
Insurance Company
12%
University
10%
VISITORS READING REVIEWS
Financial Services Firm
19%
Energy/Utilities Company
7%
Manufacturing Company
7%
University
7%
No Data Available
Company Size
Company Size
REVIEWERS
Small Business
13%
Midsize Enterprise
11%
Large Enterprise
76%
VISITORS READING REVIEWS
Small Business
15%
Midsize Enterprise
21%
Large Enterprise
65%
No Data Available
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We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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