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2018-11-18T07:31:00Z

What is your experience regarding pricing and costs for SysAid?

2

Hi,

We all know it's really hard to get good pricing and cost information.

Please share what you can so you can help your peers.

ITCS user
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77 Answers

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Top 5LeaderboardReal User

The pricing is very good. It's an affordable tool in comparison to other market leaders.

2020-12-21T23:56:53Z
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Top 5Real User

SysAid is very cheap compared to what we had before. Price wasn't the driver for going into it. There were other products around that were the same price bracket, but it certainly had the best feature set for the price. It had a really good feature set and a reasonable price. It's certainly not expensive for what you get for your money. There were no additional costs to standard licensing. All the knowledge transfer sessions they gave us that were part of onboarding were part of the fee. There are no additional costs for that. You can buy extra plugins and bolts from them if you want to. We paid extra for our third-parties to integrate it with our other applications. As a standalone tool, it's an all in one product. It's very cheap.

2020-08-11T06:17:00Z
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Top 5Real User

Once you're interested, talk with SysAid. You can have them come in and look at your company and advise you on the best solution. They will tell you what comes with each separate package and also advise you what application to activate. If you want something that they don't have, they have a department that can design something based on your unique requests.

2020-07-19T08:15:00Z
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Top 5Real User

The pricing is really not expensive compared to other solutions and what you get out of the licenses in regards to how many licenses. You can easily upgrade the license number for the administrators. I would start with a small number and grow whenever needed and not get a huge package already at the beginning. You have unlimited end-users. There's licensing for assets, reporting, and for administrators. but you can add on whatever you want. You have to contact the salesperson. It's only an email. You get the offer back. As soon as it's paid, then you get the license key and implement the license key and that's it. The system is there already. Just free up additional functionalities or additional administrators with the different license keys.

2020-07-05T09:38:00Z
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Top 5Real User

One of the factors that, when I was first looking at tools, made SysAid attractive was the initial cost for bringing the system in. I found it to be very reasonable and very appropriate for what you got with the tool. The standard stuff that initially comes with it was a really good base. That meant I didn't have to add a lot of things. It was a good value. That was very important to me in deciding what tool we were going to use. Overall, the price is good. It's all about what you get for the base amount. From my perspective, you want to look at what you're getting out-of-the-box. SysAid does a good job of putting key stuff in the box for you. You get X amount of initial administrator's licenses. Each person who has to use the system in some capacity on the tech side needs an administrator's license. You have to take that into consideration in terms of your costs as you grow. We have also added the TeamViewer integration so we can remote to a customer's desk through SysAid. We've done that because it's integrated within the tool and we can do some tracking of things. You really have to decide what's important to you: What you're going to do in the immediate scope of your environment and does SysAid bring that as part of the out-of-the-box functionality, and what things you might have to add as a result of that.

2020-04-30T10:58:00Z
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Top 5Real User

SysAid is a good solution, especially from a pricing perspective.

2020-04-19T07:40:00Z
author avatar
Top 5LeaderboardReal User

The pricing of SysAid is less than its competitors. Our licensing agreement is a good one. We received a nice discount.

2018-11-18T07:31:00Z
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