We all know it's really hard to get good pricing and cost information.
Please share what you can so you can help your peers.
One of the factors that, when I was first looking at tools, made SysAid attractive was the initial cost for bringing the system in. I found it to be very reasonable and very appropriate for what you got with the tool. The standard stuff that initially comes with it was a really good base. That meant I didn't have to add a lot of things. It was a good value. That was very important to me in deciding what tool we were going to use. Overall, the price is good. It's all about what you get for the base amount. From my perspective, you want to look at what you're getting out-of-the-box. SysAid does a good job of putting key stuff in the box for you. You get X amount of initial administrator's licenses. Each person who has to use the system in some capacity on the tech side needs an administrator's license. You have to take that into consideration in terms of your costs as you grow. We have also added the TeamViewer integration so we can remote to a customer's desk through SysAid. We've done that because it's integrated within the tool and we can do some tracking of things. You really have to decide what's important to you: What you're going to do in the immediate scope of your environment and does SysAid bring that as part of the out-of-the-box functionality, and what things you might have to add as a result of that.
SysAid is a good solution, especially from a pricing perspective.
The pricing of SysAid is less than its competitors. Our licensing agreement is a good one. We received a nice discount.