Compare LiveChat vs. Salesforce Service Cloud

LiveChat is ranked 12th in Help Desk Software while Salesforce Service Cloud is ranked 4th in CRM Customer Engagement Centers with 1 review. LiveChat is rated 0, while Salesforce Service Cloud is rated 10.0. On the other hand, the top reviewer of Salesforce Service Cloud writes "Has the ability to quickly add customizable fields that are easily incorporated into the existing framework". LiveChat is most compared with LivePerson LiveEngage, Bold360 and chat.io, whereas Salesforce Service Cloud is most compared with ServiceNow, Microsoft Dynamics CRM and BMC Remedyforce.
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Most Helpful Review
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Find out what your peers are saying about ServiceNow, CA (A Broadcom Company), BMC and others in Help Desk Software. Updated: November 2019.
384,324 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

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384,324 professionals have used our research since 2012.
Top Comparisons
Compared 30% of the time.
Compared 19% of the time.
Compared 17% of the time.
Also Known As
Unicenter Service Desk, CA SDM, CA Service Catalog, CA Business Service InsightService Cloud
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CA (A Broadcom Company)
LiveChat
Salesforce
Overview

Service desk capabilities, an integral part of the CA Service Management solution, can enable you to deliver efficiencies in IT service management to business consumers, power users and decision makers. Mobility and collaborative self-service capabilities provide a modern user experience for accessing services and performing tasks, which can help drive user adoption, satisfaction and productivity.

Learn More: https://www.ca.com/us/products...

Premium live chat software with help desk features. Used by businesses to provide amazing customer service, increase online conversion and improve sales results. LiveChat is a quality customer service software for companies striving to constantly improve their customer experience. Easy to implement, easy to pick up from day 1 by customer service agents, easy to use by customers on your website. Give it a try at https://www.livechatinc.com

Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.

Offer
Learn more about CA Service Desk Manager
Learn more about LiveChat
Learn more about Salesforce Service Cloud
Sample Customers
Banco G&T Continental City of Perth, FEMSA, Fujitsu, Manpower, Muslim Commercial Bank - MCB, Punjab National Bank, Santa Clara County Social Services, StefaniniOur product is used by over 14,000 companies in 140 countries worldwide. List of our customers includes brands such as: ASUS, Samsung, ING, Roku, LG Electronics, Better Business Bureau, Kaspersky Lab, Daimler, Air Asia, Tele2, Adobe, Orange, Zalora, HarveyNorman, Bombardier and many more.Stanley Black & Decker, Coca-Cola, Activision, Wells Fargo, Spotify, Aldo, Philips, The Red Cross, Blue Shield of California, Sprouts Farmers Market, Direct Energy Solar, Inspirato, Kiva
Top Industries
REVIEWERS
Healthcare Company29%
Financial Services Firm20%
Government8%
Transportation Company4%
VISITORS READING REVIEWS
Software R&D Company31%
Insurance Company10%
Comms Service Provider8%
Financial Services Firm8%
No Data Available
REVIEWERS
Manufacturing Company27%
Marketing Services Firm18%
Music Company9%
Financial Services Firm9%
Find out what your peers are saying about ServiceNow, CA (A Broadcom Company), BMC and others in Help Desk Software. Updated: November 2019.
384,324 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
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