We performed a comparison between LiveChat and Salesforce Service Cloud based on real PeerSpot user reviews.
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LiveChat is ranked 34th in Help Desk Software while Salesforce Service Cloud is ranked 9th in Help Desk Software with 39 reviews. LiveChat is rated 9.8, while Salesforce Service Cloud is rated 8.6. The top reviewer of LiveChat writes "We cannot monitor it 24/7, so the ability to leave a message if we are not on helps us capture those interactions". On the other hand, the top reviewer of Salesforce Service Cloud writes "High scalability with good plugins and excellent customer visibility". LiveChat is most compared with , whereas Salesforce Service Cloud is most compared with ServiceNow, Microsoft Dynamics CRM, JIRA Service Management, Vlocity and BSI.
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