Compare LiveChat vs. SCSM

LiveChat is ranked 12th in Help Desk Software with 1 review while SCSM is ranked 8th in Help Desk Software with 7 reviews. LiveChat is rated 10.0, while SCSM is rated 6.4. The top reviewer of LiveChat writes "Allows us to save automated answers to the most popular customer queries". On the other hand, the top reviewer of SCSM writes "Good flexibility and integration abilities but the interface needs improvement ". LiveChat is most compared with LivePerson LiveEngage, Bold360 and chat.io, whereas SCSM is most compared with ServiceNow, ManageEngine ServiceDesk Plus and JIRA Service Desk.
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CA Service Desk Manager Logo
4,098 views|1,736 comparisons
LiveChat Logo
881 views|551 comparisons
SCSM Logo
Read 7 SCSM reviews.
3,066 views|2,143 comparisons
Most Helpful Review
Find out what your peers are saying about ServiceNow, CA (A Broadcom Company), BMC and others in Help Desk Software. Updated: November 2019.
382,196 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice
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Licensing can be complex and confusing.It is an expensive solution.It is a lower price vs. other things on the market.

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382,196 professionals have used our research since 2012.
Top Comparisons
Compared 30% of the time.
Compared 18% of the time.
Compared 18% of the time.
Compared 46% of the time.
Compared 16% of the time.
Also Known As
Unicenter Service Desk, CA SDM, CA Service Catalog, CA Business Service InsightSystem Center Service Manager
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CA (A Broadcom Company)
LiveChat
Microsoft
Overview

Service desk capabilities, an integral part of the CA Service Management solution, can enable you to deliver efficiencies in IT service management to business consumers, power users and decision makers. Mobility and collaborative self-service capabilities provide a modern user experience for accessing services and performing tasks, which can help drive user adoption, satisfaction and productivity.

Learn More: https://www.ca.com/us/products...

Premium live chat software with help desk features. Used by businesses to provide amazing customer service, increase online conversion and improve sales results. LiveChat is a quality customer service software for companies striving to constantly improve their customer experience. Easy to implement, easy to pick up from day 1 by customer service agents, easy to use by customers on your website. Give it a try at https://www.livechatinc.comSystem Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework (MOF) and in the Information Technology Infrastructure Library (ITIL). SCSM has integrated ITIL compliant fulfillment of service requests. Service requests are submitted by the end user in order to obtain information, access to a new application or the most common of all, password reset.
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Learn more about CA Service Desk Manager
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Learn more about SCSM
Sample Customers
Banco G&T Continental City of Perth, FEMSA, Fujitsu, Manpower, Muslim Commercial Bank - MCB, Punjab National Bank, Santa Clara County Social Services, StefaniniOur product is used by over 14,000 companies in 140 countries worldwide. List of our customers includes brands such as: ASUS, Samsung, ING, Roku, LG Electronics, Better Business Bureau, Kaspersky Lab, Daimler, Air Asia, Tele2, Adobe, Orange, Zalora, HarveyNorman, Bombardier and many more.Fibabanka, UMC Health System
Top Industries
REVIEWERS
Healthcare Company29%
Financial Services Firm20%
Government8%
Transportation Company4%
VISITORS READING REVIEWS
Software R&D Company29%
Insurance Company11%
Financial Services Firm9%
Comms Service Provider9%
No Data Available
No Data Available
Find out what your peers are saying about ServiceNow, CA (A Broadcom Company), BMC and others in Help Desk Software. Updated: November 2019.
382,196 professionals have used our research since 2012.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
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