We performed a comparison between New Relic and OpenText Operations Bridge based on real PeerSpot user reviews.
Find out in this report how the two IT Operations Analytics solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It is stable and scalable."
"Support for plug-ins (RMQ, Redis etc.) is a valuable feature."
"It has a simple initial setup."
"Their technical support is pretty good and responsive. We have a real good relationship with them."
"We detect issues using dashboards that we built on New Relic."
"The solution is good for sending alerts, drawing graphs about system usage, and creating plug-ins."
"There are many valuable features in New Relic APM. We developed some software applications and we are able to monitor the errors very easily. Their log security retention is very good."
"We like the performance of the product."
"Flexible dashboard with the availability of widgets."
"We haven't faced any stability issues. There hasn't been any crashes or glitches."
"The Performance Manager provides great insight into our systems' performance."
"The integration with the ticketing tool makes sure that there is a record for every issue."
"You can create an application topology that shows relationships between different components."
"From our monitoring perspective or from a visibility perspective, HPE UCMDB is a must have. It's an amazing piece of software."
"The event correlation is the most valuable aspect of the solution."
"It is stable."
"There are times when you restart the engines and the servers have a unique ID for the host and you need to remove the server. It is difficult because some are on-premise and others are production hosts. Having downtime is not very good when updating. However, it is not a constant issue."
"The price could improve."
"The older view is much better than the new view that they have. We'd like to go back to that previous version. The user interface just isn't as nice as it used to be."
"Data Dog captures the entire session and then provides it as a video player path, which gives more insight into what the user was doing. It's pretty impressive. New Relic does that, yet it only captures using a couple of screenshots, which is not very detailed since you are unable to see the entire user flow."
"The solution needs to have staging."
"It is complicated, especially in how you interpret the data that it provides. If it had a bit more canned, out-of-the-box features, especially some of the reporting features, that would be more useful."
"The solution is quite expensive."
"I haven't come across any features that are lacking."
"The price is quite expensive, and because of this, we may try another solution."
"It is a very complicated product. It's difficult to manage. Nowadays, products are very easy to manage, deploy, and integrate, but Operations Bridge is very complicated to manage."
"Our issues are largely support related due to where we are and the knowledge base that we have here. This issue relates both HPE in general and to the technical products."
"The service takes a very long time to start and it requires a lot of resources."
"pology-based event correlation does not work well with NNM events."
"Reporting has to be tackled a bit more. Conceptually, it is there and conceptually it is amazing, but somehow the module itself is suffering."
"The pricing could be improved."
"The deployment of agents on new CI should be improved. There should be some kind of automation to directly deploy them from the console. It can maybe have some more AI functions because most of the other tools are going in that direction."
New Relic is ranked 2nd in IT Operations Analytics with 151 reviews while OpenText Operations Bridge is ranked 10th in IT Operations Analytics with 44 reviews. New Relic is rated 8.6, while OpenText Operations Bridge is rated 7.8. The top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". On the other hand, the top reviewer of OpenText Operations Bridge writes "Good event correlation capabilities, promotes a self-service approach to monitoring". New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Azure Monitor, whereas OpenText Operations Bridge is most compared with SCOM, OpsRamp, BMC Helix Monitor, Splunk Enterprise Security and IBM Tivoli NetCool OMNIbus. See our New Relic vs. OpenText Operations Bridge report.
See our list of best IT Operations Analytics vendors and best Cloud Monitoring Software vendors.
We monitor all IT Operations Analytics reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
