We performed a comparison between Microsoft Configuration Manager and ServiceNow Discovery based on real PeerSpot user reviews.
Find out in this report how the two Server Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The ease of usability is the most valuable feature. It's user-friendly."
"It is a very well-rounded product. It is a complete package with all the features using which we are able to manage our PCs very efficiently."
"It has the ability to perform mass distribution."
"The tool's most valuable features are easy patch management and software deployment."
"Patching is the main feature because SCCM is made to control the entire environment without manually interpreting. So it is good to use for patching."
"I like a lot of the reporting capabilities and baseline configurations."
"It uses detailed descriptions of the workstations, and that is good for me."
"It works well for the endpoints for the customer I'm consulting. It has a bunch of knobs, and you can tune it to do lots of things."
"ServiceNow Discovery has played a vital role in improving service visibility through automated IT service management processes, including change and problem management."
"The most valuable feature of ServiceNow Discovery is its performance."
"They provide the ability to see into the Discovery tools I want. They offer the best tool view."
"We can find servers or services we were unaware of and stumble on vulnerabilities from those devices."
"The process involving the original setup of the solution is excellent."
"The best part about ServiceNow Discovery is that it is included in the ServiceNow suite."
"The initial setup is pretty straightforward."
"The product provides great scalability features."
"It would be nice to have everything in one place. Now they have Intune for the desktops and SCCM to handle their servers."
"The product needs to improve scalability."
"Management of Linux devices could be improved."
"Based on my experience with SCCM 2016, the main, big issue is not having a good user-friendly environment. It needs much better GUI."
"It would be better if reporting were more user-friendly. I would like to see an upgrade in the reporting structure in the next release. At the moment, you have to use an SQL query or configure it to pull reports through the graphical user interface. Their updates could be more regular. I think Mircosoft updates it every six months. They are also moving many things to Intune, and Microsoft decided to move the deployment solution there. I think SCCM is getting old, and Intune is new."
"I currently need to increase my compliance level in the patching processes which this solution could improve on."
"I want the system to provide some dependency relations. I would also like to see the relationship between different machines."
"SCCM should strive to enhance the accuracy of its reporting functions in order to avoid any issues with incorrect or inaccurate data."
"The initial setup could be made easier. We hired professionals to implement it, and they trained our employees for ongoing processes."
"On the Software Asset Management part of it, I expect additional reconciliation and Discovery features there."
"The current limitation requires having mid servers or discovery servers in each data center for proper discovery, hindering the ability to discover assets across continents such as Asia Pacific and Europe."
"Technical support has not been helpful when we have come across problems."
"The solution needs to improve the cost of the solution. There are a few different solutions and they do act the same and have the same types of capabilities, however, the cost is quite high."
"Instead of AI, even GenAI should be introduced in ServiceNow Discovery."
"The manual pattern-matching process is not only time-consuming but also presents challenges during system upgrades, demanding revisits to ensure compatibility."
"Without improvement in the patters, applications can't be discovered"
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Microsoft Configuration Manager is ranked 2nd in Server Monitoring with 78 reviews while ServiceNow Discovery is ranked 3rd in Server Monitoring with 36 reviews. Microsoft Configuration Manager is rated 8.2, while ServiceNow Discovery is rated 8.0. The top reviewer of Microsoft Configuration Manager writes "Seamless system updates, useful integration, and reliable". On the other hand, the top reviewer of ServiceNow Discovery writes "Valuable relationship building that discovers and auto-builds to make cleanup easy". Microsoft Configuration Manager is most compared with Red Hat Ansible Automation Platform, ManageEngine Endpoint Central, Microsoft Intune, BigFix and Jamf Pro, whereas ServiceNow Discovery is most compared with Tanium, AWS Cloud Map, ScienceLogic, Lansweeper and SolarWinds Server and Application Monitor. See our Microsoft Configuration Manager vs. ServiceNow Discovery report.
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