ServiceNow Discovery Reviews

Consultant at a tech services company with 11-50 employees

Jan 26 2020

Stable, easy to use, and is a convenient option within the ServiceNow framework

What is most valuable?

The best part about ServiceNow Discovery is that it is included in the ServiceNow suite. With other solutions, it is a separate product. You still have to pay an additional fee, but it is within the… more»

What needs improvement?

The service mapping component is less developed than it is in other solutions, and is in need of improvement. For example, BMC uses a more sophisticated mechanism to make the link between the services… more»

What's my experience with pricing, setup cost, and licensing?

This solution is a paid option within the ServiceNow framework.

Which solution did I use previously and why did I switch?

I have experience with BMC and Micro Focus solutions, and they are the two best products in this space. ServiceNow discovery is younger than either of these two solutions and although it is good, it… more»

What other advice do I have?

ServiceNow is a fully cloud-based solution, but for the Discovery component, you are going to have a local server to perform discovery in the network. In fact, you need to have one discovery server in… more»

Which other solutions did I evaluate?

With most clients, we spend perhaps a week testing and evaluating different solutions before a decision is made on which one to implement.

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What is ServiceNow Discovery?

ServiceNow Discovery finds applications and devices on your network, and then updates the CMDB with the information it finds. Discovery is available as a separate subscription from the rest of the Now Platform.

ServiceNow Discovery customers

York, National Grid, DXC Technology, experian, BEACHBODY