ServiceNow Discovery Reviews

What is our primary use case?

We primarily use the solution for consolidating all the CIs and to make sure we've discovered all the network devices, servers, etc. It helps us maintain what we have and actually pulls all the information together horizontally and vertically in order to create a data model. We throw it into the CMDB where we can import the information and assign CIs for optimal IT operations. We use that probably twice a year, depending upon how much the changes are happening on the data center.

What other advice do I have?

We're partners with the solution. I would recommend the solution to other organizations. If you are already using Service Now products, Discover makes for a good complimenting solution. I'd rate the solution nine out of ten.

What is our primary use case?

I am a consultant. We implement solutions for our clients. The primary use case of this solution is to automate inventory management, asset management, and discovery. It also used to integrate with other monitoring tools for instant management change. Mainly, the primary use case would be the automatic management of inventory.

What other advice do I have?

I would rate ServiceNow an eight out of ten.

What is our primary use case?

We are primarily using Discovery to make sure that we have a single record in the CI, or a primary source of truth. Most of our customers are buying ServiceNow from the CMDB perspective as well as Discovery. Very few have moved on to the next level, which is the service mapping. Our primary use case is definitely in terms of the CMDB because they have all the processes working in silos including the SS or the CIs, it's all managed in silos. That is our biggest problem. Everybody has access to the CMDB so anybody can actually update the records. The other thing is that we wanted to make sure… more »

What other advice do I have?

The advantage of ServiceNow is that it's a single system of record which allows you to build other modules on top of it. That's the advantage of ServiceNow, I would rate this product an eight out of 10.

What is our primary use case?

I am a consultant and I work with IT service management solutions such as ServiceNow Discovery.

What other advice do I have?

ServiceNow is a fully cloud-based solution, but for the Discovery component, you are going to have a local server to perform discovery in the network. In fact, you need to have one discovery server in each local network area, within the secure zone. I would rate this solution an eight out of ten.

What is our primary use case?

Primary use cases are below: 1. Infrastructure Discovery 2. Perfect CMDB 3. Application Dependency 4. More clarity on running software in the environment 5. Reduce the cost Used this product for all environments

What other advice do I have?

I would recommend for ServiceNow. It's very good and straightforward. I would rate it a nine out of ten. The dashboard should be more clear so that I can clearly see the errors. It should be a single console. I want it to be categorized by which specific issues everything is facing.