We performed a comparison between Morpheus and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two Cloud Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The multi-cloud integrations and the DevOps and operational integrations are the most valuable. Morpheus platform is a centralized set to manage different clouds and your on-premise platforms. It does a very good job of what it is designed to do. It is very good in terms of features. It is extremely stable and easy to install. It is also very scalable. Their support is also extremely good."
"The user interface of the application is exceptional."
"Provides a good automation platform."
"Morpheus provides a very easy and one-click solution to scaling up and down."
"Morpheus is an intuitive solution that is very easy to use."
"It supports many features, and it also supports some of the automation that Cloudify supports. So, in addition to just giving you basic platform management—such as the ability to deploy virtual machines and have multitenancy to log in and perform all of your basic platform management tasks—it also supports automation. You can, for example, spin up three virtual machines, and you can have each virtual machine configure each other. You can do service chaining with it. You can run scripts in Dash and Python, or you can use tools like Ansible, Puppet, or Chef. All of this is just built into the tool. It is a very powerful tool."
"The most beneficial features for us were the API integrations with various cloud vendors like Nutanix, VMware, AWS, Azure, and GCP. It saved us the effort of doing that work ourselves."
"The most valuable feature of Morpheus is its strong integration with vSphere Cloud."
"The most important features of ServiceNow IT Operations Management are the discovery service mapping and orchestration."
"The solution is very capable and user friendly."
"The end-to-end ticketing process is most valuable in ServiceNow IT Operations Management because its notification feature is excellent in keeping all users informed on the next step compared to BMC. I also like that ServiceNow IT Operations Management is very user-friendly."
"You can improve integrations of the operation with the solution."
"The solution allows you to subscribe to the features you need and utilize CMDB, ITSM, and discovery on the same platform."
"From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database."
"The asset management tools are very valuable."
"ITOM communicates information about incidents and maintains them. It handles tickets change, manages service networks, and reduces IT service downtime for the organization."
"Morpheus is working hard on creating an integration framework due for release in Q2 2021 which will allow clients to create their own interfaces and integrations into any 3rd party product that has a full-function API. Morpheus is also heavily focussed on enhancing the container management side to compete head-to-head with Openshift and CloudForms in Q3 2021."
"We've been facing some challenges with Morpheus due to its design for public cloud usage."
"I faced a few problems while deploying."
"The product has become overly complex. The biggest problem is that we find a bug, they fix the bug, but then another one pops up. We can never really deliver on the vision we had using Morpheus."
"There is room for enhancement in integrating Morpheus with other solutions."
"We had to put in much effort ourselves since Morpheus's support wasn't always available to help us."
"The service is limited and somewhat lacking."
"The solution's pricing and customization need to improve."
"The solution needs to add mobilization, where we can connect mobile devices or wireless devices to do wireless scanning and bring assets into the database."
"The tool can be improved by including more detailed information to assist new users."
"ServiceNow could be more prescriptive on how customers can leverage some of the benefits."
"ServiceNow IT Operations Management could be improved by providing more user customization options."
"Service Mapping is a time-consuming process. The time and effort versus the benefits are very difficult to articulate to customers."
"The product needs to add a workflow insight tool."
"It should have better integrations with other solutions."
"At times, it got cumbersome from the project management perspective. It could have been because of the way we were using it. I found Microsoft Project to be more extensive and robust than ITOM."
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Morpheus is ranked 8th in Cloud Management with 9 reviews while ServiceNow IT Operations Management is ranked 9th in Cloud Management with 34 reviews. Morpheus is rated 7.8, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of Morpheus writes "An intuitive solution that can be used for blueprints, automation, and self-service". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". Morpheus is most compared with VMware Aria Automation, Nutanix Cloud Manager (NCM), CloudBolt, vCloud Director and Red Hat CloudForms, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and Elastic Observability. See our Morpheus vs. ServiceNow IT Operations Management report.
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