We performed a comparison between Elastic Observability and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It is a powerful tool that allows users to collect and transform logs as needed, enabling flexible visualization and analysis."
"The solution allows us to dig deep into data."
"The tool's most valuable feature is centralized logging. Elastic Common Search helps us to search for the logs across the organization."
"The solution has been stable in our usage."
"The architecture and system's stability are simple."
"The most valuable feature of Elastic Observability is the text search."
"I have built a mini business intelligence system based on Elastic Observability."
"The ability to ensure that the data is searchable and maintainable is highly valuable for our purposes."
"Has service mapping, impact management, metric intelligence and health of analytics."
"The most valuable feature of ServiceNow IT Operations Management is the user interface."
"It includes a valuable feature called Discovery, that aids in application portfolio management, enabling visibility into IT infrastructure from top to bottom."
"The Discovery feature is the most valuable. I only use the Discovery and Service Mapping features. I am using the minor subscription called ITOM Visibility, which includes the Discovery and Service Mapping features. It is easy to understand and easy to use. It has a lot of documentation. You can find a lot of help online, which helps me in finding what I need in a rapid way. You can find videos on YouTube channels and a lot of stuff and information in the online community."
"It is a stable solution. I have not experienced any system outages during my time using the solution."
"You can improve integrations of the operation with the solution."
"It is easy to use and simple to learn."
"I like the tool's discovery feature."
"The tool's scalability involves a more complex implementation process. It requires careful calculations to determine the number of nodes needed, the specifications of each node, and the configuration of hot, warm, and cold zones for data storage. Additionally, managing log retention policies adds further complexity. The solution's pricing also needs to be cheaper."
"There could be more low-code features included in the product."
"In the future, Elastic APM needs a portfolio iTool. They can provide an easy way to develop the custom UI for Kibana."
"The solution would be better if it was capable of more automation, especially in a monitoring capacity or for the response to abnormalities."
"Elastic Observability needs to improve the retrieval of logs and metrics from all the instances."
"Elastic Observability is reactive rather than proactive. It should act as an ITSM tool and be able to create tickets and alerts on Jira."
"More web features could be added to the product."
"Elastic Observability is difficult to use. There are only three options for customization but this can be difficult for our use case. We do not have other options to choose the metrics shown, such as CPU or memory usage."
"It should have better integrations with other solutions."
"ServiceNow IT Operations Management could do a little bit better with integrations. Integrating ServiceNow IT Operations Management with CMDB processes needs a little more work."
"An area for improvement for ServiceNow IT Operations Management is making service mapping and discovery easier for non-IP devices."
"The initial setup phase was hard and could be made easier."
"There is room for improvement in the stability of ServiceNow."
"The out-of-the-box reporting feature is not as user friendly as other tools."
"Service Mapping is a time-consuming process. The time and effort versus the benefits are very difficult to articulate to customers."
"If you are new to using the solution, you will find the setup complex."
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Elastic Observability is ranked 10th in IT Infrastructure Monitoring with 22 reviews while ServiceNow IT Operations Management is ranked 9th in IT Infrastructure Monitoring with 34 reviews. Elastic Observability is rated 7.8, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of Elastic Observability writes "The user interface framework lets us do custom development when needed. ". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". Elastic Observability is most compared with Dynatrace, New Relic, AppDynamics, Azure Monitor and Splunk ITSI (IT Service Intelligence), whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and SCOM. See our Elastic Observability vs. ServiceNow IT Operations Management report.
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