We compared Nagios Core and New Relic across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Nagios Core is an adaptable solution praised for its integration, customizability, and ability to effectively monitor server availability and network connectivity. New Relic offers reliable monitoring capabilities and advanced traceability features.
Room for Improvement: Nagios Core users have requested better documentation, improved scalability, and a more user-friendly configuration process. New Relic could improve by simplifying server removal and offering more detailed troubleshooting information. Reviewers also said the user experience could be smoother and that the documentation should be more detailed.
Service and Support: Nagios Core lacks direct customer service, but users can generally find help from a supportive open-source community and large knowledge base. Some New Relic customers commended the prompt and knowledgeable support, while others expressed dissatisfaction with slow response times and delayed resolutions.
Ease of Deployment: Nagios Core's setup is generally seen as well-documented and straightforward. New Relic's setup is perceived as relatively easy, and professional services are available if needed.
Pricing: Nagios Core is free, but users may incur costs for installation and configuration. New Relic's pricing is considered a pain point for many customers, but others said it is reasonable for the features provided. There are additional costs for extra features and historical information.
ROI: Nagios Core users say they have saved money by replacing paid monitoring tools with this open-source solution. Some New Relic users reported a positive return on investment, but others were uncertain or have not observed any ROI.
Comparison Results: Nagios Core is a flexible open-source solution that is highly customizable and offers robust functionality commonly found in paid enterprise solutions. However, some users have said that Nagios Core becomes unwieldy when used at a large scale and that the documentation could be more thorough. New Relic is praised for its robust monitoring capabilities, stellar customer service, and painless setup, but some users say the solution is too pricey and that the user experience could be better.
"We can manage the entire system across the network and troubleshoot the pain points."
"Nagios monitors our servers, so we know if anything goes wrong and can solve the problem before it happens."
"Provides timely notifications."
"We mostly use Nagios Core to integrate with Python and Bash Script."
"The most valuable feature depends on the project. It's great if you need to check to ensure a service is running 24/7. I can use the full solution for free, and it's flexible. If I need to add a dashboard, I can integrate it with Nagios. Cloud synchronization is wonderful."
"The solution is quite efficient."
"Nagios Core is stable."
"It is fairly easy to set up, and we can monitor pretty much everything we want to."
"We use the product to monitor server applications."
"New Relic has helped us in terms of the optimizing our print and loading times."
"The monitoring so far has been good and we are happy with it."
"It has the ability to monitor random URLs not tied to the one pinger per application (though it costs extra)."
"The most valuable feature is the ability to receive in-depth information about applications. It can detect a lot of important information."
"We appreciate the way that this solution allows us to monitor the ongoing status of the UI at any given time."
"One valuable feature is that the synthetic alert stays open until the issue is resolved. You can actually monitor whether your system is back up."
"We have done the New Relic integration with Serverless AWS, which has helped us with monitoring, and keeping our monitoring from our on-premise part with the cloud part."
"We like the performance of the product."
"The Wi-Fi side needs improvement."
"The mapping is a little hard."
"Making it a little easier to configure and set up from the start would help. There are multiple layers that you have to wade through to be able to set it up, to do it the right way, and to get it to do what you want it to do."
"There is room for improvement in the graphics."
"I believe Nagios Core will need to provide an option for big data platforms in the future."
"It's not that easy to install the product itself. Also, the UI is a bit hard for regular users to navigate through."
"It would be nice if the company offered a sales or contract manager that was dedicated to our company so that we would have some sort of link to Nagios, and if we had issues or questions, we'd be able to contact them directly."
"The user interface could be more interactive because it is pretty basic."
"Nagios Core is limited in terms of distributed setups, and there is no central view for remote data centers."
"I would like to have storage monitoring. E.g., being able to monitor SANS, specifically protocols, like NFS and CIFS metrics."
"Real-user monitoring would be helpful as it would help me to really understand the client-side performance of the application."
"There are times when you restart the engines and the servers have a unique ID for the host and you need to remove the server. It is difficult because some are on-premise and others are production hosts. Having downtime is not very good when updating. However, it is not a constant issue."
"I would like a feature where I can turn off alerting at a policy level. Thus, when a policy is inactive, I can shut down all of my alerts within the policy."
"I haven't come across any features that are lacking."
"I would like to be able to invest less time in IT and ad hocs. We should be concentrating on other issues."
"We would like a dashboard feature to be created for this product. This would allow us to monitor both the front and back-end of our UIs performance, and then report on it."
"The integration and configuration of this product in our AWS environment needs improvement on the filtering part. I would like it to go more granular on accounts."
Nagios Core is ranked 7th in Network Monitoring Software with 46 reviews while New Relic is ranked 6th in Network Monitoring Software with 151 reviews. Nagios Core is rated 8.0, while New Relic is rated 8.6. The top reviewer of Nagios Core writes "An Open Source Fully Featured Data Centre Monitoring Tool". On the other hand, the top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". Nagios Core is most compared with Zabbix, Nagios XI, Centreon, Icinga and Splunk ITSI (IT Service Intelligence), whereas New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Azure Monitor. See our Nagios Core vs. New Relic report.
See our list of best Network Monitoring Software vendors and best IT Infrastructure Monitoring vendors.
We monitor all Network Monitoring Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
