We performed a comparison between New Relic and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: New Relic is favored over Splunk ITSI as it has more extensive features such as user behavior and experience monitoring, log management, and transaction summaries. Additionally, it offers better pricing and a simpler user interface. However, Splunk ITSI is praised for its easy integration with DLP and automated dashboarding and reporting features. Ultimately, New Relic seems to be the more comprehensive choice for users.
"The simplicity of the dashboard is very good."
"The breakdown of the response time of different components and getting in-depth details of the slow component are the most valuable features. It is easy to use, and it gets the job done."
"Their technical support is pretty good and responsive. We have a real good relationship with them."
"We like the performance of the product."
"It does everything we wanted it to do."
"It has given us better insight into the performance of the system."
"It has the ability to monitor random URLs not tied to the one pinger per application (though it costs extra)."
"Every time there is a crisis, high traffic, or if we see a problem with a server, we go to New Relic and monitor it to determine the cause."
"ITSI includes a feature called a glass table."
"We save substantial time on monitoring tasks because we don't have to search for what we need. Everything is packed, so you can drill down to the end values by just doing the kit. We don't spend a lot of time on this. Splunk ITSI is easy to use and not time-consuming."
"The most valuable aspect lies in its utilization of predictive analytics to anticipate and prevent incidents within a window of twenty to thirty minutes."
"The feature that stood out to me most from Splunk IT Service Intelligence (ITSI) was automated dashboarding or reporting. The solution lists the severity level of issues, and the response times."
"One particularly useful feature of Splunk ITSI is the ability to create custom services."
"We have a lot of teams using Splunk and they would be blind without it."
"The root cause analysis is very helpful for us."
"ITSI's most valuable feature is that it's easy to integrate DLP."
"It gives you amazing statistics, but doesn’t give you enough information about what to do with the statistics."
"New Relic needs to improve is the user data schema."
"Data Dog captures the entire session and then provides it as a video player path, which gives more insight into what the user was doing. It's pretty impressive. New Relic does that, yet it only captures using a couple of screenshots, which is not very detailed since you are unable to see the entire user flow."
"Documentation could be improved in New Relic APM, so users would have more clarity on configuring the dashboard. If New Relic gave better guidelines, users would find it easier to understand the metrics and features of New Relic APM. Another area for improvement is integration with Kubernetes. Currently, the process isn't user-friendly. It's challenging and lacks documentation for users to understand how to integrate New Relic APM with Kubernetes quickly. With multiple levels of Kubernetes dockers and other DBs on different clouds, it's tricky to gather all into New Relic APM on a single dashboard. What I'd like to see in the next version of New Relic APM is a single dashboard where you can easily view which applications fall under specific APMs. If there's a search feature where you can type in a keyword to find out if an APM is related to a particular application, that would be great."
"There has been some problem with the agent, and it is just not working well. It is not able to record information with the application server. They have been able to fix the issue, but it took quite a long time. This is the main issue in the APM products and also in New Relic. The mobile application monitoring has been pretty difficult to set up and also quite expensive. It should be a little bit easier and cheaper. Because it is pretty difficult and expensive, many customers don't take it."
"The solution does not provide input on how the page performs in a big group. It just says that the page performance is bad, but it does not say what can be done to improve it. If they could provide some insight or guidance on how to make improvements, that would be a big help."
"There are certain features that are not supported in New Relic, such as CATSEARCH, which allows you to do a full-text search."
"Documentation is one of the biggest things that I have a problem with since its documentation is not clear sometimes."
"Integration is the most critical area to improve in Splunk IT Service Intelligence (ITSI). It wasn't a great experience because you had to do a little back and forth to integrate the solution."
"After upgrading Splunk ITSI from version 4.11 to 4.13, the analyzer stopped finding values for KPS and services."
"The data recovery has room for improvement."
"The problem becomes the price, as Splunk is an expensive product."
"I believe the refresh time should be faster."
"It could be a little easier to use with the thresholding. We've struggled a little bit with thresholding."
"We'd like them to show more inputs on the dashboard."
"It would be good if an interface was included in the next release."
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New Relic is ranked 3rd in Application Performance Monitoring (APM) and Observability with 151 reviews while Splunk ITSI (IT Service Intelligence) is ranked 12th in Application Performance Monitoring (APM) and Observability with 28 reviews. New Relic is rated 8.6, while Splunk ITSI (IT Service Intelligence) is rated 8.2. The top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Provides great end-to-end visibility into our network environment and helped us reduce alert noise". New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Azure Monitor, whereas Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Grafana, Dynatrace, Splunk APM and BMC TrueSight Operations Management. See our New Relic vs. Splunk ITSI (IT Service Intelligence) report.
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