We performed a comparison between NinjaOne and Quest KACE Systems Management based on real PeerSpot user reviews.
Find out in this report how the two Patch Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The tool's most valuable feature is third-party application updates."
"The most relevant feature is the monitoring, which provides built-in tools for sending commands."
"It helps us to be able to have visibility into the overall performance of the servers, laptops, and desktops that we are managing currently."
"The most important aspect of this tool is the security it provides our company."
"The installation is easy, it only took two minutes."
"NinjaOne helps us view the status of software patching, whether the PC is locked or unlocked."
"The most valuable feature we have found currently is probably patch management."
"The policies are probably the most valuable features. They're similar in function to Microsoft group policies where we can have it monitor certain things or push out software on a schedule. I would rate the policies eight out of 10. They're robust, I could monitor most of the things that Windows Performance Monitoring keeps tabs on."
"This solution makes it easy to control assets and upgrade all types of software."
"KACE’s knowledge-based articles are very good."
"We can get the majority of what we need with this product and do not have to spend money on something else."
"I can reach people now that I couldn't have reached previously. We are saving about 25 percent in time."
"When vulnerabilities are exploited so much, it is nice to be able to quickly detect or deploy what is needed within our off-work hours or during work hours without a reboot."
"There is one place for a lot of different things. If somebody has a problem with their computer, they will put in a ticket. From there, we will know who it is and the assets assigned to them, because there is one place to go look for what we are talking about and with whom we are talking. Just having one place for everything is really convenient. For example, we are able to deploy software to hundreds of computers. We don't need to go to each individual device."
"My company had bought some new machines. We used the tool to do some basic settings to ship every machine the same way and undertake the Windows deployment. We did the scripted installation. The tool helped us deploy custom software for specific departments. We also did Windows updates with the product."
"You don't have to be an advanced user. Rather, in terms of ease of use, this product is right where it needs to be."
"The ticketing system in NinjaOne is not the best."
"The solution could improve by optimizing the internet connection being used."
"The graphical user interface could be improved."
"The reporting is lackluster. NinjaOne is great for maintaining systems, but it's hard to use it to understand the state that systems are in without going in and mining the information myself. I rate the reporting two out of 10."
"I want NinjaOne to improve the reports."
"NinjaOne's pricing and user interface needs improvement."
"NinjaOne's dashboard could be easier to use."
"I wish that they integrated it with more antivirus solutions. Currently, they only push Defender, but it doesn't really have integration with SentinelOne. It also didn't integrate with Trend Micro, which we were using previously. I would also like to have more control from the mobile app. As of now, I am able to see some performance values, but I can't see, for example, disk activity or disk performance values. If they can improve their app a little bit, it would help greatly. They can also improve the tech interface. If I assign certain techs to a bunch of specific machines, they only get those alerts that they're assigned to."
"There may be a good reason why some things are not easily able to be done, yet it needs work to compete with some of the other ticketing systems out there now."
"The KACE Go Mobile App crashes a lot, and it always has. I would love to see that get fixed because it's very convenient when it does work properly, but most of the time it does not."
"Easier integration would be beneficial."
"Sometimes the information is not as real time as it's supposed to be."
"The problem is that it's harder to directly emulate a lot of the stuff that the group policies do, using the KACE solution. With regular group policies, you just specify the various settings you want to change on the workstations, and then you specify the workstations and—while it's kind of an ugly mess—it does it. Whereas on KACE, you really have to know what you're doing with scripting to effectively script those exact same changes."
"What could be improved is the possibility to use replicas in a secure way outside our network in order to maintain the machines that never connect to our corporate network."
"The only pain point I have is with their salespeople. They call too often. They're too aggressive in trying to upsell. We know what we need, and we know if we want to expand. I don't mind quarterly calls from them, but sometimes, it is weekly. They need to get their sales team under control. The main goal of their support people and professional services is to make sure they deliver the service, and they deliver it well, whereas their salespeople are so interested in making a sale that they're wasting my time."
"Imaging becomes a problem when you start to try to go beyond doing more than thirty or forty machines at a time. We initially tried to do that virtually and it just, it wouldn't work."
More Quest KACE Systems Management Pricing and Cost Advice →
NinjaOne is ranked 5th in Patch Management with 14 reviews while Quest KACE Systems Management is ranked 6th in Patch Management with 38 reviews. NinjaOne is rated 8.0, while Quest KACE Systems Management is rated 8.8. The top reviewer of NinjaOne writes "A tool that helps with a lot of configurations and creates automation processes that work perfectly". On the other hand, the top reviewer of Quest KACE Systems Management writes "Easy to use, saves us time, and increases IT productivity". NinjaOne is most compared with Atera, N-able N-central, Microsoft Configuration Manager, LogMeIn Central and ConnectWise Automate, whereas Quest KACE Systems Management is most compared with Microsoft Intune, Microsoft Configuration Manager, Microsoft Windows Server Update Services, BigFix and AWS Systems Manager. See our NinjaOne vs. Quest KACE Systems Management report.
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