Quest KACE Systems Management Pros and Cons

Quest KACE Systems Management Pros

JL
reviewer1506942
Security Systems Integrator at a tech services company with 51-200 employees
KACE has made our life much easier since we got off the Microsoft solution. The Microsoft solution was a lot harder to image over different ports and stuff. They would only have this one place where we could do all the imaging. Now, we have a whole building where we can image from. This means that we can image from our storage area, where we have a place to do our imaging. We can also image right at our desks, which is a lot easier.
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MA
reviewer1508673
Systems Administrator at a financial services firm with 501-1,000 employees
The Systems Deployment Appliance is magical when it comes to automating deployment... Not only can we have multiple images, specific to end-users' uses, but we have a plethora of post-installation tasks to install or configure the system, tasks that can be re-used for each system. You just have one basic base image, and then you use the post-install tasks to customize everything else. It is amazing.
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RO
Robert Ondra
Enterprise Service Desk Systems Manager at a manufacturing company with 10,001+ employees
We have our KACE agent deployed on all of our workstations and servers, and it provides us with reports on the hardware and software inventory for those.
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Learn what your peers think about Quest KACE Systems Management. Get advice and tips from experienced pros sharing their opinions. Updated: April 2021.
501,818 professionals have used our research since 2012.
David Olsen
Assistant Unit Head, IT Systems Support at a security firm with 1,001-5,000 employees
The solution provides us a single pane of glass with everything that we need for endpoint management of all devices. It definitely has made our endpoint management process much easier.
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RL
reviewer1258581
Systems Engineer at a tech services company with 201-500 employees
I am impressed by the service desk ticketing and asset management.
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Quest KACE Systems Management Cons

JL
reviewer1506942
Security Systems Integrator at a tech services company with 51-200 employees
They could make the booting solution easier for different things, e.g., easier to insert drivers. They could make it easier to create a new image and put it onto the server. Those would be some nice solutions. They could make it so that somebody who has no knowledge at all can do it. That would be really nice. Because every time, until I get it memorized, I still need to go back to the training, the manual, or Google it to figure it out again. If they would make it a lot easier, to where a nine-year-old could do it, that would be really cool. If they made it easier, I could have more people managing the images on the server, instead of just one or two people.
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MA
reviewer1508673
Systems Administrator at a financial services firm with 501-1,000 employees
I would sure like them to be able to copy and paste out of OneNote. That drives me nuts. You can't copy from OneNote into KACE.
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RO
Robert Ondra
Enterprise Service Desk Systems Manager at a manufacturing company with 10,001+ employees
Scalability is my primary concern right now.
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Learn what your peers think about Quest KACE Systems Management. Get advice and tips from experienced pros sharing their opinions. Updated: April 2021.
501,818 professionals have used our research since 2012.
David Olsen
Assistant Unit Head, IT Systems Support at a security firm with 1,001-5,000 employees
The initial setup was complex. It is a Linux-based virtual server, where the customer cannot get into the back-end, so you can only follow their prompts. Then, there are specific things that have to be done in their implementation and upgrade phases that have to be done in a certain order or steps. If you don't get those steps right, the system doesn't work. I think that either simplifying that process or providing really good step-by-step documentation would be helpful.
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RL
reviewer1258581
Systems Engineer at a tech services company with 201-500 employees
I've had some issues with patch catalogue.
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Learn what your peers think about Quest KACE Systems Management. Get advice and tips from experienced pros sharing their opinions. Updated: April 2021.
501,818 professionals have used our research since 2012.