We performed a comparison between Nutanix Cloud Manager (NCM) and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two Cloud Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We haven't faced any problems because Nutanix provides an outside team. We haven't had any issues requiring L3 support, and the L1 and L2 engineers are on-site."
"I like the analytics and the interface. Nutanix is easy to deploy and manage."
"The ease of use is a valuable feature. For us, it's a consistent interface. It's very easy to train our employees on it, and it's a newer generation interface. It's homogeneous, and every product and subset tie together, giving a very similar look to everything."
"One of the great advantages is that it offers an extremely intuitive interface, but at the same time it manages to offer a level of control over all the underlying infrastructure that no other product provides. Options like One-CLick Update make the tool worthwhile on its own, as well as detailed performance metrics for each component in real time."
"It's easily expandable storage-wise and compute-wise."
"I do a lot of tasks via automation which I previously would have to hire people to do. The solution has helped me to eliminate a lot of low-skilled labor. I can put the money required for this job into other things."
"Previous inquiries took us almost a full day to prepare the VM to the liking of our users. Now the deployment time is below 15 minutes and users can do it on their own! That leaves us to only update the blueprints if new requirements come in or new Windows Versions are published. As we have now predefined setups the testing team can rely on common ground for their product tests. Development teams can experiment with alpha versions in a secured environment (separate VLANs) without harming production machines."
"The fact that these are non-technical people — they're experts in their fields but they're definitely not technical — and they can just log in to the portal and select the resource that they believe they need, and manage it themselves, speaks to the ease of use. It shows them their live costs, etc., as they're spending. The fact that they can do that without any problems, or having to engage the IT teams, is a true testament to it. There's no need for any user training at all."
"It is easy to use and simple to learn."
"You can improve integrations of the operation with the solution."
"The way this solution has helped us is that it improved our communication."
"As a product, ServiceNow IT Operations Management is pretty strong, and it can discover non-IP devices."
"It includes a valuable feature called Discovery, that aids in application portfolio management, enabling visibility into IT infrastructure from top to bottom."
"The Discovery feature is the most valuable. I only use the Discovery and Service Mapping features. I am using the minor subscription called ITOM Visibility, which includes the Discovery and Service Mapping features. It is easy to understand and easy to use. It has a lot of documentation. You can find a lot of help online, which helps me in finding what I need in a rapid way. You can find videos on YouTube channels and a lot of stuff and information in the online community."
"ServiceNow IT Operations Management is a stable product."
"Provides everything in one solution."
"We'd like the demos to be longer - maybe two to three months. Some clients need much more time for a POC."
"I think one of the points to improve is having the platform with multiple languages, for example Spanish, seriously, one point to consider is a valid point for me, my native language is Spanish, being in Venezuela."
"The solution should introduce more automation features."
"LCM could be our second favorite feature right up there with One-Click Upgrades if it worked as smoothly but We have had a few issues with LCM but those appear to have been related to OEM hardware vendor not in sync with Nutanix software, not sure how this could be improved in the future."
"Nutanix has room for improvement around the partner tools and making them approachable and easier to learn."
"It will be better if they can extend this to non-AHV hypervisors and also non-Nutanix clusters so that people who need this feature but can not goto HCI currently can make use of this product."
"Nowadays, we see systems breaking a lot. I know that the current features of Nutanix Cloud Manager help to monitor the container world and modern applications, but as more microservices are getting deployed, more micro-management of those services needs to be done."
"I still remember it was a struggle when we configured the initial network setup, that part was a little bit confusing about how exactly it works, we have two different Nutanix technicians who were on-site to help on the configuration. But both of them could not get right the first time, and we had to reset and start over again on both systems."
"The pricing is high."
"There are some limitations with Discovery; some areas are not available in the installation. I would like the solution to be able to discover more devices. That will remove the need to have multiple tools."
"ServiceNow IT Operations Management could do a little bit better with integrations. Integrating ServiceNow IT Operations Management with CMDB processes needs a little more work."
"If you are new to using the solution, you will find the setup complex."
"ServiceNow could be more prescriptive on how customers can leverage some of the benefits."
"Enhancing automation-related solutions, such as Wi-Fi, porting, machinery, and product automation would help to achieve better operational outcomes."
"The security policies could be increased."
"Service Mapping is a time-consuming process. The time and effort versus the benefits are very difficult to articulate to customers."
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Nutanix Cloud Manager (NCM) is ranked 3rd in Cloud Management with 72 reviews while ServiceNow IT Operations Management is ranked 9th in Cloud Management with 34 reviews. Nutanix Cloud Manager (NCM) is rated 8.8, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of Nutanix Cloud Manager (NCM) writes "An intuitive and easy-to-learn product that saves cost and time". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". Nutanix Cloud Manager (NCM) is most compared with vCloud Director, Morpheus, Nutanix Cloud Infrastructure (NCI), VMware Aria Operations and OpenNebula, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management. See our Nutanix Cloud Manager (NCM) vs. ServiceNow IT Operations Management report.
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