We compared Oracle Fusion Service and Salesforce Sales Cloud across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Oracle Fusion Service is known for its ability to seamlessly integrate solutions like the Cisco PBX system. It is also recognized for its stability and scalability. Salesforce Sales Cloud users have lauded the solution’s open API and ability to track sales opportunities.
Room for Improvement: Oracle Fusion Service customers suggest enhancing the account creation process and improving integration with older platforms. They also want more customization options. Salesforce Sales Cloud could improve its integration with third-party systems and reporting.
Service and Support: Customers have praised the customer service for Oracle Fusion Service, which includes a dedicated service manager and easy access to specialists. Salesforce’s customer service is considered excellent, and users praised its prompt and knowledgeable team.
Ease of Deployment: Setting up Oracle Fusion Service is complicated and requires expertise. Salesforce Sales Cloud's initial setup can be complex and time-consuming, potentially lasting for months or even years. However, users can speed up the process with external tools.
Pricing: Customers say Fusion Service is expensive. Salesforce Sales Cloud is considered pricey. Salesforce Sales Cloud has additional costs for implementation and add-ons.
ROI: Oracle cultivates strong relationships with customers, leading to a favorable return on investment. Salesforce Sales Cloud has shown a positive return on investment by enabling automation, improving productivity, and saving time.
Comparison Results: Oracle Fusion Service is praised for its seamless integration, stability, scalability, and reliable technical assistance. However, some users had trouble creating new accounts, and many found the solution expensive. Salesforce Sales Cloud is a user-friendly platform praised for its extensive feature set and customization options. At the same time, customers have complained that Salesforce’s licensing costs are too high and reporting capabilities are limited.
"The service management features are valuable."
"Stable and scalable with good technical support."
"Oracle's strength lies in swiftly building and deploying enterprise applications globally."
"The most valuable feature of the solution is that a company can maintain all of its HR data without any issues."
"Oracle Cloud Services integrates well. It has lots of APIs to integrate with other solutions, like the PBX we use from Cisco. The ability to integrate Siebel data with Cisco PBX was nice."
"The solution is completely cloud-based and very easy to access from anywhere."
"Oracle offers a wide range of applications, each capable of delivering significant value to our business."
"It offers a seamless experience with quick deployment—eliminating prolonged implementation and installation processes."
"The product is very fast and responsive. There's no lag time when you are on the platform."
"Suitable for all sizes of organizations."
"Salesforce Sales Cloud is very user-friendly, and simple to create dashboards and extract the reports. Additionally, it integrates well with other applications."
"The most valuable features of Salesforce Sales Cloud are increased productivity and business accuracy."
"Salesforce is a very powerful tool which helps us to build that through tools like Process Builder or Flows, or even write code to achieve these scenarios."
"I would rate Salesforce Sales Cloud's scalability as very good. We have scaled from 30 to 150 within three years without a glitch."
"The best features of the solution are its performance and stability."
"It is a very stable solution."
"Oracle counts users for licensing purposes, regardless of their roles or usage patterns. This process could be better."
"Oracle Fusion Service needs to improve its documentation part because we do not have proper documentation."
"The UI experience needs refinement to enhance user-friendliness."
"One suggestion I have is to shorten the IT team's response time. When we submit an ASR or similar request, it takes a while to receive a response, and this can be seen as a drawback."
"The dependency on the dollar makes these products more costly during disruptions in currency parity, especially in countries like Pakistan."
"Lacks the ability to deploy custom code for customization."
"The vendor must provide a user-friendly mobile application."
"Oracle changed the means by which users are created in the system. I would like this to be easier to implement."
"It is a bit pricey."
"Its reporting capabilities can be improved. Its reporting interface should be improved to personalize reports."
"In the next release, I would like to see more integration."
"Salesforce Sales Cloud overall is too complex. There is too much functionality, it's hard for the user, at the beginning. It takes a lot of time to update the information."
"If they could have convenient APIs into the other parts of the corporation that I wish to share data with, that would be helpful."
"It could have a more user-friendly interface."
"The monitoring is very good, but it could be better."
"With the solution being very vast, they need to prioritize features."
Oracle Fusion Service is ranked 8th in CRM with 29 reviews while Salesforce Sales Cloud is ranked 3rd in CRM with 94 reviews. Oracle Fusion Service is rated 8.6, while Salesforce Sales Cloud is rated 8.4. The top reviewer of Oracle Fusion Service writes "A reasonably stable and scalable tool to manage human resources, payroll, and expenses of a business". On the other hand, the top reviewer of Salesforce Sales Cloud writes "Vast, configurable, and offers great ROI". Oracle Fusion Service is most compared with QuickBase, Siebel CRM, Oracle CX Sales, Microsoft Dynamics CRM and Sales Creatio, whereas Salesforce Sales Cloud is most compared with Microsoft Dynamics CRM, SAP CRM, Oracle E-Business Suite and SAP ERP. See our Oracle Fusion Service vs. Salesforce Sales Cloud report.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
