We compared Oracle CX Sales and Zoho CRM across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Oracle CX Sales is highly regarded for its smooth integration, extensive sales coverage, and opportunity management. Zoho CRM receives acclaim for its intuitive interface, customizable choices, cost-effectiveness, and extensive features.
Room for Improvement: Oracle CX Sales could improve its account portfolio management and mobile application. Zoho CRM users said the mobile app could be simpler and that Zoho could improve its data organization and automation.
Service and Support: Oracle CX Sales has been criticized for its poor support. Zoho CRM generally offers good customer service, with responsive support during regular business hours. However, some users had mixed experiences with knowledge and availability.
Ease of Deployment: Some users said Oracle CX Sales is complex and time-consuming to set up, but others consider it manageable. Zoho CRM's setup process differs in terms of complexity and time required. While some users found it straightforward, others mentioned that it took a significant amount of time, ranging from weeks to months.
Pricing: Oracle CX sales received mixed feedback for its pricing. Some consider it to be expensive, while others said it was reasonable for the features offered. Zoho CRM is praised for its affordable pricing, being seen as competitive and reasonable. Customers appreciate the cost-effectiveness of using Zoho CRM in the cloud, which eliminates the need for hardware investment.
ROI: Oracle CX Sales users have provided no feedback on its ROI so far. Zoho CRM enhances productivity and effectiveness, minimizing the requirement for extra personnel and leading to a positive return on investment.
Comparison Results: Oracle CX Sales is praised for its advanced opportunity management features, comprehensive sales coverage, and seamless integration, but users have complained about lackluster customer service. Zoho CRM is commended for its simplicity and intuitive interface. It is more cost-effective and offers more features than many competing solutions. However, users have said Zoho’s scalability and customization options are limited.
"CX Sales is very intuitive - you just have to click a few buttons, and you see everything."
"The analytics features in Oracle CX Sales are good."
"The solution integrates well."
"the Oracle CX Sales Eloqua module is very useful."
"The integration with other systems is easy."
"Account management is a very good feature. It is conceptualized very well, and we can look at all the projects under one account. The data for those accounts remain there throughout."
"The lead and opportunity management features are valuable."
"It is stable and scalable, and their support has been very responsive."
"The initial setup is pretty fast."
"For the most part, the solution is stable."
"Zoho CRM has been a really good product. From a basic CRM perspective, we use it to maintain the details of our company's customers."
"The best thing about Zoho CRM is that it is integrated with other Zoho applications."
"The most valuable features include the dashboards, deal tracking, email tracking, notes, managing notes and the ability to manage databases in one place."
"Customer tracking, order management, sales tracking and PO tracking provide efficiency."
"It also provides robust reporting capabilities to analyze and report on these key aspects of customer relationship management."
"The camera feature is valuable because it provides a look and feel."
"We have had some issues with integration between our old database and the Oracle CX Sales Cloud, but it has been working well for the time being."
"They've been lacking in creating customization from scratch and in sales."
"CX Sales' stability isn't the best - it has a tendency to crap out and need refreshing, especially when creating quotes."
"You can get disconnected if you do not have a strong, reliable internet connection."
"The interface of Oracle CX Sales could be more user-friendly."
"Support is very poor."
"It gives multiple entries for the same data because if you enter it once, it has to populate all other fields that are relevant."
"They should have a mobile app because the sales folks travel a lot. Rather than logging into an application on the desktop, a mobile application update should be easier for them."
"There was a challenge while deploying Zoho when we brought an API code. Because integrations "aren't perfect" for every organization."
"The support is not quite good."
"I have issues with the tool's scalability."
"This solution needs a more user-friendly interface."
"It would be useful to have some way of mapping organizations that could add more value. If I have X company's database and am trying to create multiple contexts for different entities of the same company, I should be able to map it in such a way that I can see the organization chart."
"The tool is hard for people who have worked with Microsoft Office for a long time."
"Certain functions have occasional performance issues."
"The integration should be more user-friendly."
Oracle CX Sales is ranked 14th in CRM with 12 reviews while Zoho CRM is ranked 6th in CRM with 47 reviews. Oracle CX Sales is rated 7.4, while Zoho CRM is rated 8.0. The top reviewer of Oracle CX Sales writes "Can look at all projects under one account and is more process oriented". On the other hand, the top reviewer of Zoho CRM writes "A highly stable solution that allows customization and data sharing". Oracle CX Sales is most compared with Siebel CRM, Salesforce Sales Cloud, Microsoft Dynamics CRM, Oracle Fusion Service and SAP CRM, whereas Zoho CRM is most compared with SAP CRM, monday.com, Bitrix24, Microsoft Dynamics CRM and LeadSquared. See our Oracle CX Sales vs. Zoho CRM report.
See our list of best CRM vendors, best Opportunity Management vendors, and best Sales Force Automation vendors.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
