Oracle Service Cloud vs. Salesforce Sales Cloud

Oracle Service Cloud is ranked 2nd in CRM Customer Engagement Centers with 9 reviews vs Salesforce Sales Cloud which is ranked 1st in CRM Customer Engagement Centers with 5 reviews. The top reviewer of Oracle Service Cloud writes "Provides a complete view of end users though all channels and base marketing". The top reviewer of Salesforce Sales Cloud writes "You get what you pay for and whilst the enterprise version is not cheap, its worth every penny". Oracle Service Cloud is most compared with Siebel CRM, Microsoft Dynamics CRM and Salesforce Service Cloud. Salesforce Sales Cloud is most compared with Pega CRM, QuickBase and Microsoft Dynamics CRM. See our Oracle Service Cloud vs. Salesforce Sales Cloud report.
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Quotes From Members Comparing Oracle Service Cloud vs. Salesforce Sales Cloud

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Pros
It has provided a faster turnaround time. We were able to automate a number of transactional tasks and return that extra time to taking care of customers.

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It has custom fields and custom reports which can align to our business objectives and marketing focus.

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Cons
We built some custom code to make a few functions easier. Oracle needs to look at what the customers do and integrate them into the product.

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Auto clean for duplicate leads, accounts, and contacts needs improving.When importing from other apps, it gets messy.

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295,587 professionals have used our research since 2012.
Ranking
RANKING
Views
3,022
Comparisons
1,430
Reviews
8
Followers
248
Avg. Rating
8.8
Views
17,103
Comparisons
5,868
Reviews
5
Followers
412
Avg. Rating
8.6
Top Comparisons
Top Comparisons
Compared 20% of the time.
See more Oracle Service Cloud competitors »
Compared 24% of the time.
Compared 12% of the time.
See more Salesforce Sales Cloud competitors »
Also Known As
Also Known AsOracle RightNowSales Cloud, SFDC, Salesforce
Website/Video
Website/VideoOracle
Salesforce
Overview
Overview

Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service Cloud’s innovative approach is driven by knowledge, automation, and evolving customer interaction channels, simplifying every service experience for service administrators and customers alike. By helping to differentiate your organization's service experience, Oracle Service Cloud delivers measurable business impacts across all industries.

This flexible and scalable platform includes:

  • A highly interactive and pixel-perfect Web and Mobile Customer Service, encouraging customers to self-serve via a customer portal, knowledge base, Facebook page, or peer-based community. Service can also be predictive, through the Internet of Things, or automated through virtual assistants, for example.
  • A unified Cross-Channel Contact Center that captures a unique 360-degree view of every consumer across all channels guiding agents to seamless resolution.
  • A time-based, self-learning, and predictive Field Service Management (formerly TOA Technologies) that automates and optimizes operations in the field.
  • A fully integrated cloud Knowledge Management solution that delivers a seamless and consistent experience across all channels. It is the backbone of every omnichannel service strategy.
  • Oracle Policy Automation delivers Smarter Advice–a more personal, richer interaction with customers based on the easy automation of business processes, rules, regulations, and organizational policies.

  For more information visit https://cloud.oracle.com/en_US/service-cloud

Salesforce Sales Cloud is the most widely used of sales tools and sales automation software, speeding and streamlining all phases of sales from lead management to analytics and forecasting. Thanks to Salesforce Sales Cloud, more than 100,000+ customers and 2 million subscribers worldwide can manage people and processes more effectively, pursue more business in less time, and close more deals.

OFFER
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Learn more about Oracle Service Cloud.

Learn more about Salesforce Sales Cloud
Sample Customers
Sample CustomersPacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.Coca-Cola Enterprises, Kuoni Global Travel Services, Financial Times, Just Eat, Jobsite, H.R. Owen, PlayerLayer, O2, DMGT, Philips, Xtreme.ie, Business Stream, Remote Asset Management, Dialogue Group
Top Industries
Top Industries
No Data Available
REVIEWERS
Software R&D Company
19%
Retailer
13%
Healthcare Company
13%
Financial Services Firm
13%
VISITORS READING REVIEWS
Marketing Services Firm
12%
Comms Service Provider
10%
Financial Services Firm
9%
Manufacturing Company
9%
Company Size
Company Size
REVIEWERS
Small Business
50%
Midsize Enterprise
8%
Large Enterprise
42%
REVIEWERS
Small Business
61%
Midsize Enterprise
21%
Large Enterprise
18%
VISITORS READING REVIEWS
Small Business
32%
Midsize Enterprise
23%
Large Enterprise
45%
Find out what your peers are saying about Oracle Service Cloud vs. Salesforce Sales Cloud and others in CRM Customer Engagement Centers.
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295,587 professionals have used our research since 2012.
We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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