Oracle Service Cloud vs. Salesforce Sales Cloud

As of May 2019, Oracle Service Cloud is ranked 2nd in CRM Customer Engagement Centers with 6 reviews vs Salesforce Sales Cloud which is ranked 1st in CRM Customer Engagement Centers with 6 reviews. The top reviewer of Oracle Service Cloud writes "Included reports and the ability to customize are valuable features". The top reviewer of Salesforce Sales Cloud writes "You get what you pay for and whilst the enterprise version is not cheap, its worth every penny". Oracle Service Cloud is most compared with Siebel CRM, Microsoft Dynamics CRM and Salesforce Service Cloud. Salesforce Sales Cloud is most compared with Pega CRM, Vlocity and Blackbaud. See our Oracle Service Cloud vs. Salesforce Sales Cloud report.

Oracle Service Cloud

Salesforce Sales Cloud

Oracle Service Cloud

Read 6 Oracle Service Cloud reviews.

3,527 views|1,228 comparisons

Salesforce Sales Cloud

Read 6 Salesforce Sales Cloud reviews.

18,389 views|4,510 comparisons

Most Helpful Review

Anonymous User

Solution Architect - Oracle CX Cloud

I like the self-service feature of the customer portal

Being the platinum partner of Oracle, we did the implementation for this client thus making the system work beyond their expectations.

Trevor Lobel

Salesforce certified system admin at a cloud provider

You get what you pay for and whilst the enterprise version is not cheap, its worth every penny.

* The entire organisation is now on the same page, with one source of truth. * Forced people to become compliant in reporting and updates - if its... Read more »

Free Report: Oracle Service Cloud vs. Salesforce Sales Cloud

Find out what your peers are saying about Oracle Service Cloud vs. Salesforce Sales Cloud and other solutions. Updated: May 2019.

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Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
It has provided a faster turnaround time. We were able to automate a number of transactional tasks and return that extra time to taking care of customers. Read more »	It has custom fields and custom reports which can align to our business objectives and marketing focus. Read more »
Cons
We built some custom code to make a few functions easier. Oracle needs to look at what the customers do and integrate them into the product. Read more »	Auto clean for duplicate leads, accounts, and contacts needs improving.When importing from other apps, it gets messy. Read more »

See Which Vendors Are Best For You Use our free recommendation engine to learn which CRM Customer Engagement Centers solutions are best for your needs. See Recommendations 339,526 professionals have used our research since 2012.
Ranking
2nd out of 25 in CRM Customer Engagement Centers Views 3,527 Comparisons 1,228 Reviews 6 Average Words per Review 197 Avg. Rating 9.3	1st out of 25 in CRM Customer Engagement Centers Views 18,389 Comparisons 4,510 Reviews 6 Average Words per Review 291 Avg. Rating 8.7
Top Comparisons
Siebel CRM vs. Oracle Service Cloud Compared 25% of the time. Microsoft Dynamics CRM vs. Oracle Service Cloud Compared 15% of the time. Salesforce Service Cloud vs. Oracle Service Cloud Compared 12% of the time. See more Oracle Service Cloud competitors » + Add more products to compare	Pega CRM vs. Salesforce Sales Cloud Compared 21% of the time. Vlocity vs. Salesforce Sales Cloud Compared 13% of the time. Blackbaud vs. Salesforce Sales Cloud Compared 6% of the time. See more Salesforce Sales Cloud competitors » + Add more products to compare
Also Known As
Oracle RightNow	Sales Cloud, SFDC, Salesforce
Learn
Oracle	Salesforce
Overview
Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service Cloud’s innovative approach is driven by knowledge, automation, and evolving customer interaction channels, simplifying every service experience for service administrators and customers alike. By helping to differentiate your organization's service experience, Oracle Service Cloud delivers measurable business impacts across all industries. This flexible and scalable platform includes: A highly interactive and pixel-perfect Web and Mobile Customer Service, encouraging customers to self-serve via a customer portal, knowledge base, Facebook page, or peer-based community. Service can also be predictive, through the Internet of Things, or automated through virtual assistants, for example. A unified Cross-Channel Contact Center that captures a unique 360-degree view of every consumer across all channels guiding agents to seamless resolution. A time-based, self-learning, and predictive Field Service Management (formerly TOA Technologies) that automates and optimizes operations in the field. A fully integrated cloud Knowledge Management solution that delivers a seamless and consistent experience across all channels. It is the backbone of every omnichannel service strategy. Oracle Policy Automation delivers Smarter Advice–a more personal, richer interaction with customers based on the easy automation of business processes, rules, regulations, and organizational policies. For more information visit https://cloud.oracle.com/en_US/service-cloud	Salesforce Sales Cloud is the most widely used of sales tools and sales automation software, speeding and streamlining all phases of sales from lead management to analytics and forecasting. Thanks to Salesforce Sales Cloud, more than 100,000+ customers and 2 million subscribers worldwide can manage people and processes more effectively, pursue more business in less time, and close more deals.
Offer
Request Demo Request Demo Learn more about Oracle Service Cloud.	Learn more about Salesforce Sales Cloud Learn More
Sample Customers
Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.	Coca-Cola Enterprises, Kuoni Global Travel Services, Financial Times, Just Eat, Jobsite, H.R. Owen, PlayerLayer, O2, DMGT, Philips, Xtreme.ie, Business Stream, Remote Asset Management, Dialogue Group

Free Report: Oracle Service Cloud vs. Salesforce Sales Cloud

Find out what your peers are saying about Oracle Service Cloud vs. Salesforce Sales Cloud and other solutions. Updated: May 2019.

Download now

339,526 professionals have used our research since 2012.

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