Oracle Service Cloud vs Salesforce Sales Cloud

Oracle Service Cloud is ranked 4th in CRM Customer Engagement Centers with 9 reviews vs Salesforce Sales Cloud which is ranked 1st in CRM Customer Engagement Centers with 6 reviews. The top reviewer of Oracle Service Cloud writes "It's meant for services. It was built with a base of providing services to the customers by providing knowledge-base articles and not just through a phone channel. It's more of an omni-channel suite". The top reviewer of Salesforce Sales Cloud writes "You get what you pay for and whilst the enterprise version is not cheap, its worth every penny". Oracle Service Cloud is most compared with Siebel CRM, Microsoft Dynamics CRM and eGain. Salesforce Sales Cloud is most compared with Pega CRM, QuickBase and Microsoft Dynamics CRM. See our Oracle Service Cloud vs Salesforce Sales Cloud report.
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Most Helpful Review
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Find out what your peers are saying about Oracle Service Cloud vs. Salesforce Sales Cloud and others in CRM Customer Engagement Centers
254,040 professionals have used our research since 2012.

Quotes From Members Comparing Oracle Service Cloud vs Salesforce Sales Cloud

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Oracle service cloud vs. salesforce sales cloud report from it central station 2018 01 04 thumbnail
Find out what your peers are saying about Oracle Service Cloud vs. Salesforce Sales Cloud and others in CRM Customer Engagement Centers
254,040 professionals have used our research since 2012.
Ranking
RANKING
Views
2,687
Comparisons
1,667
Reviews
8
Followers
386
Avg. Rating
8.8
Views
19,945
Comparisons
8,138
Reviews
11
Followers
735
Avg. Rating
8.9
Top Comparisons
Top Comparisons
Jt hjyjg 400x400
Compared 4% of the time.
Logo egain 400x400.gif
Compared 3% of the time.
See more Oracle Service Cloud competitors »
Pega logo
Compared 8% of the time.
Intuit logo
Compared 7% of the time.
See more Salesforce Sales Cloud competitors »
Also Known As
Also Known AsOracle RightNowSales Cloud, SFDC, Salesforce
Website/Video
Website/VideoOracle
  • Vendor 7751 screenshot 1514059231
Salesforce
  • Vendor 7926 screenshot 1515865127
OverviewQuestionmark icon
Overview

Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service Cloud’s innovative approach is driven by knowledge, automation, and evolving customer interaction channels, simplifying every service experience for service administrators and customers alike. By helping to differentiate your organization's service experience, Oracle Service Cloud delivers measurable business impacts across all industries.

This flexible and scalable platform includes:

  • A highly interactive and pixel-perfect Web and Mobile Customer Service, encouraging customers to self-serve via a customer portal, knowledge base, Facebook page, or peer-based community. Service can also be predictive, through the Internet of Things, or automated through virtual assistants, for example.
  • A unified Cross-Channel Contact Center that captures a unique 360-degree view of every consumer across all channels guiding agents to seamless resolution.
  • A time-based, self-learning, and predictive Field Service Management (formerly TOA Technologies) that automates and optimizes operations in the field.
  • A fully integrated cloud Knowledge Management solution that delivers a seamless and consistent experience across all channels. It is the backbone of every omnichannel service strategy.
  • Oracle Policy Automation delivers Smarter Advice–a more personal, richer interaction with customers based on the easy automation of business processes, rules, regulations, and organizational policies.

  For more information visit https://cloud.oracle.com/en_US/service-cloud

Salesforce Sales Cloud is the most widely used of sales tools and sales automation software, speeding and streamlining all phases of sales from lead management to analytics and forecasting. Thanks to Salesforce Sales Cloud, more than 100,000+ customers and 2 million subscribers worldwide can manage people and processes more effectively, pursue more business in less time, and close more deals.

Sample Customers
Sample CustomersPacfico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.Coca-Cola Enterprises, Kuoni Global Travel Services, Financial Times, Just Eat, Jobsite, H.R. Owen, PlayerLayer, O2, DMGT, Philips, Xtreme.ie, Business Stream, Remote Asset Management, Dialogue Group
Top IndustriesQuestionmark icon
Top Industries
No Data Available
REVIEWERS
Software R&D Company
25%
Healthcare Company
13%
Financial Services Firm
13%
Retailer
13%
VISITORS READING REVIEWS
Marketing Services Firm
12%
Comms Service Provider
10%
Manufacturing Company
9%
Transportation Company
8%
Company SizeQuestionmark icon
Company Size
REVIEWERS
Small Business
56%
Midsize Enterprise
11%
Large Enterprise
33%
REVIEWERS
Small Business
63%
Midsize Enterprise
20%
Large Enterprise
17%
VISITORS READING REVIEWS
Small Business
32%
Midsize Enterprise
23%
Large Enterprise
45%
Oracle service cloud vs. salesforce sales cloud report from it central station 2018 01 04 thumbnail
Find out what your peers are saying about Oracle Service Cloud vs. Salesforce Sales Cloud and others in CRM Customer Engagement Centers
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254,040 professionals have used our research since 2012.
We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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