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Most Helpful Review
Find out what your peers are saying about Oracle Service Cloud vs. Salesforce Sales Cloud and other solutions. Updated: January 2021.
454,950 professionals have used our research since 2012.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros
"Everything is managed by Oracle, so they have security in place."

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"The most valuable features are custom objects, custom workflows, triggering, and integration with other SaaS solutions.""The product is very fast and responsive. There's no lag time when you are on the platform."

More Salesforce Sales Cloud Pros »

Cons
"The user experience has to be much better."

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"The cost of this solution could be improved.""The problem is the solution has gotten so big, it's very complex now. It's a bit difficult to figure out how to do certain actions."

More Salesforce Sales Cloud Cons »

Pricing and Cost Advice
"This is definitely an expensive product compared to others on the market."

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454,950 professionals have used our research since 2012.
Ranking
4th
out of 66 in CRM
Views
1,253
Comparisons
881
Reviews
2
Average Words per Review
196
Rating
7.0
1st
out of 66 in CRM
Views
3,726
Comparisons
3,025
Reviews
3
Average Words per Review
273
Rating
7.7
Popular Comparisons
Compared 24% of the time.
Compared 13% of the time.
Compared 23% of the time.
Also Known As
Oracle RightNowSales Cloud, SFDC, Salesforce
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Oracle
Salesforce
Overview

Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service Cloud’s innovative approach is driven by knowledge, automation, and evolving customer interaction channels, simplifying every service experience for service administrators and customers alike. By helping to differentiate your organization's service experience, Oracle Service Cloud delivers measurable business impacts across all industries.

This flexible and scalable platform includes:

  • A highly interactive and pixel-perfect Web and Mobile Customer Service, encouraging customers to self-serve via a customer portal, knowledge base, Facebook page, or peer-based community. Service can also be predictive, through the Internet of Things, or automated through virtual assistants, for example.
  • A unified Cross-Channel Contact Center that captures a unique 360-degree view of every consumer across all channels guiding agents to seamless resolution.
  • A time-based, self-learning, and predictive Field Service Management (formerly TOA Technologies) that automates and optimizes operations in the field.
  • A fully integrated cloud Knowledge Management solution that delivers a seamless and consistent experience across all channels. It is the backbone of every omnichannel service strategy.
  • Oracle Policy Automation delivers Smarter Advice–a more personal, richer interaction with customers based on the easy automation of business processes, rules, regulations, and organizational policies.

  For more information visit https://cloud.oracle.com/en_US/service-cloud

Salesforce Sales Cloud is the most widely used of sales tools and sales automation software, speeding and streamlining all phases of sales from lead management to analytics and forecasting. Thanks to Salesforce Sales Cloud, more than 100,000+ customers and 2 million subscribers worldwide can manage people and processes more effectively, pursue more business in less time, and close more deals.

Offer
Learn more about Oracle Service Cloud
Learn more about Salesforce Sales Cloud
Sample Customers
Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc.Coca-Cola Enterprises, Kuoni Global Travel Services, Financial Times, Just Eat, Jobsite, H.R. Owen, PlayerLayer, O2, DMGT, Philips, Xtreme.ie, Business Stream, Remote Asset Management, Dialogue Group
Top Industries
VISITORS READING REVIEWS
Computer Software Company52%
Comms Service Provider10%
Manufacturing Company6%
Marketing Services Firm6%
REVIEWERS
Computer Software Company16%
Financial Services Firm11%
Healthcare Company11%
Cloud Provider11%
VISITORS READING REVIEWS
Computer Software Company49%
Comms Service Provider14%
Media Company5%
Retailer4%
Company Size
REVIEWERS
Small Business47%
Midsize Enterprise13%
Large Enterprise40%
REVIEWERS
Small Business62%
Midsize Enterprise18%
Large Enterprise21%
Find out what your peers are saying about Oracle Service Cloud vs. Salesforce Sales Cloud and other solutions. Updated: January 2021.
454,950 professionals have used our research since 2012.

Oracle Service Cloud is ranked 4th in CRM with 2 reviews while Salesforce Sales Cloud is ranked 1st in CRM with 3 reviews. Oracle Service Cloud is rated 7.0, while Salesforce Sales Cloud is rated 7.6. The top reviewer of Oracle Service Cloud writes "Scales well and is fully managed by Oracle, but the user experience needs to be improved". On the other hand, the top reviewer of Salesforce Sales Cloud writes "Simple to set up but very complex and expensive". Oracle Service Cloud is most compared with Siebel CRM, Oracle CX Sales, Vlocity, Microsoft Dynamics CRM and Salesforce Service Cloud, whereas Salesforce Sales Cloud is most compared with Vlocity, Pega Robotic Process Automation, Camunda BPM, Oracle E-Business Suite and Sales Creatio. See our Oracle Service Cloud vs. Salesforce Sales Cloud report.

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