We compared Oracle Fusion Service and Salesforce Sales Cloud across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Oracle Fusion Service is known for its ability to seamlessly integrate solutions like the Cisco PBX system. It is also recognized for its stability and scalability. Salesforce Sales Cloud users have lauded the solution’s open API and ability to track sales opportunities.
Room for Improvement: Oracle Fusion Service customers suggest enhancing the account creation process and improving integration with older platforms. They also want more customization options. Salesforce Sales Cloud could improve its integration with third-party systems and reporting.
Service and Support: Customers have praised the customer service for Oracle Fusion Service, which includes a dedicated service manager and easy access to specialists. Salesforce’s customer service is considered excellent, and users praised its prompt and knowledgeable team.
Ease of Deployment: Setting up Oracle Fusion Service is complicated and requires expertise. Salesforce Sales Cloud's initial setup can be complex and time-consuming, potentially lasting for months or even years. However, users can speed up the process with external tools.
Pricing: Customers say Fusion Service is expensive. Salesforce Sales Cloud is considered pricey. Salesforce Sales Cloud has additional costs for implementation and add-ons.
ROI: Oracle cultivates strong relationships with customers, leading to a favorable return on investment. Salesforce Sales Cloud has shown a positive return on investment by enabling automation, improving productivity, and saving time.
Comparison Results: Oracle Fusion Service is praised for its seamless integration, stability, scalability, and reliable technical assistance. However, some users had trouble creating new accounts, and many found the solution expensive. Salesforce Sales Cloud is a user-friendly platform praised for its extensive feature set and customization options. At the same time, customers have complained that Salesforce’s licensing costs are too high and reporting capabilities are limited.
"The solution changes the way clients work to make it easier and faster."
"The most valuable feature of the solution is that a company can maintain all of its HR data without any issues."
"The product's most valuable feature is an efficient fusion of finance and HR modules."
"Everything is managed by Oracle, so they have security in place."
"The solution is easy to learn."
"Oracle's strength lies in swiftly building and deploying enterprise applications globally."
"Oracle Cloud Services integrates well. It has lots of APIs to integrate with other solutions, like the PBX we use from Cisco. The ability to integrate Siebel data with Cisco PBX was nice."
"Stable and scalable with good technical support."
"The solution can scale massively. I've been quite impressed."
"It is a one-stop shop for running anything related to sales. You can do a lot of things."
"You can adapt Salesforce for all customer needs."
"The ability to work on it from anywhere is most valuable. All you need is a computer, a browser, and an internet connection to access your instance. It can be accessed from anywhere, which is pretty cool and user-friendly."
"It is a very good tool. There are a lot of interesting features. It is one of the best solutions."
"Suitable for all sizes of organizations."
"CRM solution that performs well. It's multifeatured, so you can use it for different activities such as managing opportunities, managing revenue, reviewing leads, etc."
"I would recommend Sales Cloud for anyone who has a sales team that needs to be optimized and for any size of enterprise."
"Oracle changed the means by which users are created in the system. I would like this to be easier to implement."
"There are specific areas that would be beneficial to enhance and improve, especially its financial functionality, search capabilities, chat features, and content articles."
"Oracle counts users for licensing purposes, regardless of their roles or usage patterns. This process could be better."
"The UI experience needs refinement to enhance user-friendliness."
"The user experience has to be much better."
"We built some custom code to make a few functions easier. Oracle needs to look at what the customers do and integrate them into the product."
"Oracle Service Cloud could improve the integration for older platforms."
"Oracle Fusion Service needs to improve its documentation part because we do not have proper documentation."
"The solution's configuration could be improved because getting a purchase order and administrating the right fields can be a real headache for us, especially when the Sales Cloud system enters an error stage."
"I think the user experience could be improved. I would like the user interface to be a bit more user-friendly and modern."
"Its licensing can be improved to accommodate small companies. They provide a certain number of licenses in a set or batch, and you have to buy the set. For example, if they have 20 licenses in a set, you have to get the whole set, even if you need just three licenses, which could be a barrier for small companies. There is no option to buy fewer licenses. So, small companies have to go for a smaller CRM, such as HubSpot."
"The solution can be difficult to understand for customers of Salesforce."
"Auto clean for duplicate leads, accounts, and contacts needs improving."
"Salesforce Sales Cloud could improve by allowing some customization of the processes with coding to avoid the problem of memory. When we use only flows in the process, which can become large flows, they are more complicated to debug and also for maintenance. It's better to invoke some Apex classes to make the process better."
"Amount of storage provided is limited."
"It is very clunky. Its interface can be more user-friendly. There is always way too much information going on in Salesforce. It puts too much on your screen. It gives you every piece of information in the world, whereas I need less. It would be nice for it to be cleaned up a bit."
Oracle Fusion Service is ranked 8th in CRM with 29 reviews while Salesforce Sales Cloud is ranked 3rd in CRM with 98 reviews. Oracle Fusion Service is rated 8.6, while Salesforce Sales Cloud is rated 8.4. The top reviewer of Oracle Fusion Service writes "A reasonably stable and scalable tool to manage human resources, payroll, and expenses of a business". On the other hand, the top reviewer of Salesforce Sales Cloud writes "Vast, configurable, and offers great ROI". Oracle Fusion Service is most compared with QuickBase, Siebel CRM, Oracle CX Sales, Microsoft Dynamics CRM and Sales Creatio, whereas Salesforce Sales Cloud is most compared with Microsoft Dynamics CRM, SAP CRM, Oracle E-Business Suite and SAP ERP. See our Oracle Fusion Service vs. Salesforce Sales Cloud report.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
