We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Pros | |
"Everything is managed by Oracle, so they have security in place." | "The most valuable features are custom objects, custom workflows, triggering, and integration with other SaaS solutions." "The product is very fast and responsive. There's no lag time when you are on the platform." |
Cons | |
"The user experience has to be much better." | "The cost of this solution could be improved." "The problem is the solution has gotten so big, it's very complex now. It's a bit difficult to figure out how to do certain actions." |
Pricing and Cost Advice | |
"This is definitely an expensive product compared to others on the market." | Information Not Available |
Use our free recommendation engine to learn which CRM solutions are best for your needs. 454,950 professionals have used our research since 2012. | |
Ranking | |
Views 1,253 Comparisons 881 Reviews 2 Average Words per Review 196 Rating 7.0 | Views 3,726 Comparisons 3,025 Reviews 3 Average Words per Review 273 Rating 7.7 |
Popular Comparisons | |
![]() Compared 24% of the time. ![]() Compared 21% of the time. ![]() Compared 13% of the time. ![]() Compared 9% of the time. ![]() Compared 6% of the time. | ![]() Compared 23% of the time. Compared 16% of the time. ![]() Compared 10% of the time. ![]() Compared 7% of the time. ![]() Compared 6% of the time. |
Also Known As | |
Oracle RightNow | Sales Cloud, SFDC, Salesforce |
Learn | |
Oracle | Salesforce |
Overview | |
Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service Cloud’s innovative approach is driven by knowledge, automation, and evolving customer interaction channels, simplifying every service experience for service administrators and customers alike. By helping to differentiate your organization's service experience, Oracle Service Cloud delivers measurable business impacts across all industries. This flexible and scalable platform includes:
For more information visit https://cloud.oracle.com/en_US/service-cloud | Salesforce Sales Cloud is the most widely used of sales tools and sales automation software, speeding and streamlining all phases of sales from lead management to analytics and forecasting. Thanks to Salesforce Sales Cloud, more than 100,000+ customers and 2 million subscribers worldwide can manage people and processes more effectively, pursue more business in less time, and close more deals. |
Offer | |
Learn more about Oracle Service Cloud | Learn more about Salesforce Sales Cloud |
Sample Customers | |
Pacifico Seguros Generales, Elsevier B.V., Madison Area Technical College, Bigtree Entertainment, Pvt. Ltd., HM Land Registry, Walmart Stores Inc., MakeMyTrip Ltd., Orbitz Worldwide LLC, Big Fish Games Inc. | Coca-Cola Enterprises, Kuoni Global Travel Services, Financial Times, Just Eat, Jobsite, H.R. Owen, PlayerLayer, O2, DMGT, Philips, Xtreme.ie, Business Stream, Remote Asset Management, Dialogue Group |
Top Industries | |
Computer Software Company52% Comms Service Provider10% Manufacturing Company6% Marketing Services Firm6% | Computer Software Company16% Financial Services Firm11% Healthcare Company11% Cloud Provider11% Computer Software Company49% Comms Service Provider14% Media Company5% Retailer4% |
Company Size | |
Small Business47% Midsize Enterprise13% Large Enterprise40% | Small Business62% Midsize Enterprise18% Large Enterprise21% |
Oracle Service Cloud is ranked 4th in CRM with 2 reviews while Salesforce Sales Cloud is ranked 1st in CRM with 3 reviews. Oracle Service Cloud is rated 7.0, while Salesforce Sales Cloud is rated 7.6. The top reviewer of Oracle Service Cloud writes "Scales well and is fully managed by Oracle, but the user experience needs to be improved". On the other hand, the top reviewer of Salesforce Sales Cloud writes "Simple to set up but very complex and expensive". Oracle Service Cloud is most compared with Siebel CRM, Oracle CX Sales, Vlocity, Microsoft Dynamics CRM and Salesforce Service Cloud, whereas Salesforce Sales Cloud is most compared with Vlocity, Pega Robotic Process Automation, Camunda BPM, Oracle E-Business Suite and Sales Creatio. See our Oracle Service Cloud vs. Salesforce Sales Cloud report.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.