We performed a comparison between Prisma Access by Palo Alto Networks and Zscaler Internet Access based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: Prisma Access by Palo Alto Networks is the better choice when compared to Zscaler Internet Access. Its advanced security features like malware quarantine, traffic analysis, and vulnerability protection are more extensive. Prisma Access also integrates better with other platforms and provides network performance insights through its Autonomous Digital Experience Management reporting tool. Although Zscaler Internet Access is competitively priced and easy to set up, it lacks advanced security features and integration capabilities. Some users have also experienced performance issues and difficulties with technical support.
"The solution is stable."
"The most valuable features are the antivirus as a whole, the anti-malware, and all of the protection features that scan our enterprise devices."
"On the outside, the main differentiation is because Lookout ingest. They have ingested basically all of the apps for the last ten years and all the versions of all the apps, and we have that in a corporate database that allows us to do very large-scale machine learning and analysis on that data set. That's not something that any of the competitors really have the capability to do because they don't have access to the data set. A lot of the apps you can no longer get them because that version of the app is five or six years old, and it just doesn't exist anywhere anymore, except within our infrastructure. So, the ability to have that very rich dataset and learn from that dataset is a real differentiator."
"The protection offered by the product is the most valuable feature. It detects vulnerabilities or traps on our users' phones and then prompts them to clean up their devices. Tools we used previously would only discover, which required us to gather information on the backend, so Lookout is a welcome upgrade."
"It protects all app traffic so that users can gain access to all apps. Unlike other solutions that only work from ports 80 and 443, which are predominantly for web traffic, Prisma Access covers all protocols and works on all traffic patterns... The most sophisticated attacks can arise from sources that are not behind 80/443."
"The product's initial setup phase is simple."
"The most valuable features of the solution stem from the fact that it offers stability and scalability while being a very secure product."
"The solution has all its capabilities in a single cloud delivery platform which is great and it provides overall good protection."
"It's very stable. Sometimes after installing the boxes, we leave them for one or two years. We would just touch the box in the case of the customer needing new requirements or changes to the setup."
"It is geographically dispersed, and it sits on top of Google and AWS platforms. Therefore, you don't face the standard issues, such as latency or bandwidth issues, that you usually face in the case of on-prem data centers."
"The remediation process is easy compared to other platforms."
"Prisma integrates well with Cortex XDR and Cortex Data Lake. My company has been also using Prisma Access in-house for nearly a year, and it integrates seamlessly."
"I like the granularity of the control of all the traffic, including SSL inspection. I also like the fact that the user interface is intuitive. The latencies with Zscaler are minimal compared to those of any other competitor. Other competitors do not really have the global scale that Zscaler has and cannot promise low latencies."
"We don't have to buy equipment to use it. And when our engineers set it up on our side, we just configured a few settings and we were in."
"The solution has reduced cyberattacks."
"The best thing about Zscaler Internet Access is the website filtering. In the UAE it's quite an important feature because most of the malware comes through the SQL injection and through downloads from websites. Zscaler helps protect against that."
"The policies are very intuitive and easy to configure, with very little possibility of messing things up."
"There is no lag in service when accessing the internet."
"We use ZIA for outbound internet connectivity. The internet traffic of on-prem users will be directed to the ZIA cloud for security checks and web filtering."
"One on the main benefits is protection all time from anywhere."
"The stability depends on the service from where you access it. Because sometimes, the place you are in, you have Gateway. You don't have Gateway. The gateway is overutilized. At the end, you need to go through their gateways. And this is the key point here. You have a tracking point. If it's not well orchestrated, and it scales up as you add more to the existing team, you will suffer"
"From the analysis that we've done, they do seem to be maybe a step behind in trying to enter the market with a new solution. But when they do pick up, they do come out with some good products."
"Lookout was moving into the SSE space. And so their work on SecureWeb Gateway and SD-WAN is still sort of evolving."
"We just submitted an enhancement request reflecting the main area we want to see improvement in; the APIs. Currently, we're able to build dashboards, but it's somewhat backward because we use our MDM API to create them. Lookout should provide API to customers so we can query our data and use it in our cloud, and this is the only outstanding area for improvement with the product right now."
"The documentation is generally good, but they could provide a more detailed description of all the configuration steps. I have to search for information or call support. Palo Alto could add more knowledge base articles about configuration with screenshots and walkthroughs. That would be helpful. When configuring a product, you want to see examples of how it is done."
"One thing that would help is if we could get a guide. With Cisco, for example, you can just type the problem regarding your Cisco product and you will easily get your solution. In Palo Alto, however, it's not easy to find the solutions."
"Palo Alto needs to improve the GlobalProtect agent to work as a secure web gateway agent, not only as a VPN agent because some companies would want only a secure gateway. They wouldn't want a full VPN. So, Palo Alto has to make the VPN agent work as a secure web gateway agent for those customers who want only the secure web gateway solution."
"The solution’s stability could be improved."
"There can be some latency issues with the solution that should be improved."
"Better integration with the MDM solution would be useful."
"It is a managed firewall. When you run into issues and have to troubleshoot, there is a fair amount of restriction. You run into a couple of restrictions where you don't have any visibility on what is happening on the Palo Alto managed infrastructure, and you need to get on a call to get technical assistance from Palo Alto's technical support. You have to get them to work with you to fix the problem. I would definitely like them to work on the visibility into what happens inside Palo Alto's infrastructure. It is not about getting our hands onto their infrastructure to do troubleshooting or fixing problems; it is just about getting more visibility. This will help us in guiding technical support folks to the area where they need to work."
"The price can be reduced to make it more competitive."
"There are a few features that are not compatible with the Azure cloud."
"The main issue with Zscaler Internet Access is proxy IP detection, which sometimes makes sites inaccessible."
"The solution can be improved by advancing some of the newer technologies such as the DLP feature, and adding email security."
"What could be improved in Zscaler Internet Access is its price. It could be cheaper."
"It also needs better integration with other applications as well. There are some restrictions."
"We'd like to have more plugins and integration."
"Sometimes, support isn't available."
"We'd like for them to include some sort of antivirus tool."
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Prisma Access by Palo Alto Networks is ranked 3rd in Secure Web Gateways (SWG) with 57 reviews while Zscaler Internet Access is ranked 2nd in Secure Web Gateways (SWG) with 46 reviews. Prisma Access by Palo Alto Networks is rated 8.2, while Zscaler Internet Access is rated 8.2. The top reviewer of Prisma Access by Palo Alto Networks writes "Integration with Palo Alto platforms such as Cortex Data Lake and Autofocus gives us visibility into our attack surface". On the other hand, the top reviewer of Zscaler Internet Access writes "Provides integrated CASB and file sandboxing but could be less expensive ". Prisma Access by Palo Alto Networks is most compared with Zscaler Zero Trust Exchange, Netskope , Cisco Umbrella, Prisma SD-WAN and Microsoft Defender for Cloud Apps, whereas Zscaler Internet Access is most compared with Cisco Umbrella, Microsoft Defender for Cloud Apps, Netskope , FortiSASE and Forcepoint Secure Web Gateway. See our Prisma Access by Palo Alto Networks vs. Zscaler Internet Access report.
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