Zscaler Internet Access Reviews

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Dragos Cernat
Real User
Global Information Security Architect at a construction company with 10,001+ employees
Jul 18 2019

What is most valuable?

I cannot say that I found only one feature that is most valuable, but I can tell you that I find value in traffic scanning and samples. That I think is quite valuable for all their software. The scanning feature is impressive, because they… more»

How has it helped my organization?

I will give you an example. Before implementing a computer scan on all PCs, our main problem was when we received a phish or something like it. It was impossible for us to tell if it was people from inside or outside our organization that… more»

What needs improvement?

On the technical side, the only thing that I believe this scanner can improve is in the way they allocate traffic. For example, a big site doesn't have the ability to have its IPs inside the cloud, so Zscaler doesn't allocate you certain… more»

What other advice do I have?

Check if a product like this makes sense for you. And look at the specifics: what you need in terms of security and what features you would like to have in it. Zscaler is one solution. It's a good solution, but it doesn't do everything… more»

Which other solutions did I evaluate?

We didn't have a similar solution. We had a solution, but we didn't have something cloud-based as a security solution, so I would say we did not use any cloud security-based system.
Kamran Shaheen
Consultant
Consultant at a tech services company with 1-10 employees
Aug 20 2019

What is most valuable?

The best thing about Zscaler Internet Access is the website filtering. In the UAE it's quite an important feature because most of the malware comes through the SQL injection and through downloads from… more»

How has it helped my organization?

Basically, the standard traditional model of a firewall becomes obsolete when you implement Zscaler. It goes into the secure web gateway, and it removes the hardware requirement and the annual… more»

What needs improvement?

In terms of usage, here in the GCC, it's still growing a growing market, so the combination of DLP, data leak prevention, to a certain extent is fine. But what it requires is user-based access or… more»

What's my experience with pricing, setup cost, and licensing?

Pricing varies from customer to customer, depending on the hardware that is required and the deployment model.

What other advice do I have?

With MSS service providers, they prefer to have an on-prem OPEX-based deployment model. Like telecom providers or data center service providers, they buy the service and roll it out to customers or… more»

Which other solutions did I evaluate?

Our clients might evaluate other options, like iboss and Fortinet. We offer Zscaler.
Find out what your peers are saying about Zscaler, Cisco, Symantec and others in Web Security Gateways. Updated: October 2019.
372,185 professionals have used our research since 2012.
Stuart Hardy
Real User
Managing Director at Onesecure
Aug 19 2019

What needs improvement?

The solution is a cloud service, so when you have Zscaler Internet Access, you still often require firewall appliances at the edge to act as gateways to Zscaler. There are certain elements that you can't necessarily ever extract at a… more»

What's my experience with pricing, setup cost, and licensing?

Roughly, we might spend $70,000 a month on the solution. We don't pay for anything beyond the standard licensing fee.

If you previously used a different solution, which one did you use and why did you switch?

We didn't previously use a different solution.

What other advice do I have?

We use the ZIA Business Suite, a version of Zscaler Internet Access. We use the public cloud deployment model. The solution is very straightforward. That's what we like about the cloud - all the capabilities that are there, and that are… more»

Which other solutions did I evaluate?

We work with the customers that use a range of different types of proxy services. In my personal experience, I've only ever used Zscaler.
Suren Rupnarrain
Real User
IT Manager at SiVEST
Sep 26 2019

What is most valuable?

What I like most about Zscaler Web Security is that we can have our users protected from internet threats and viruses even when they're not connected to our network. I love the fact that it enables us to create whitelists and blacklists… more»

How has it helped my organization?

Zscaler Web Security protects our users in remote locations from internet threats even if they are not connected to our network.

What needs improvement?

The reporting could be improved to make it a little bit easier. When it comes to individual users, I'd like to see easy reporting that can be shared with executives. Due to my technical background I don't have issues to understand the… more»

What's my experience with pricing, setup cost, and licensing?

Our monthly fee is around R3000 and I think it is very reasonable.

What other advice do I have?

My advice to other users would be to determine if the reporting meets their requirements. They should get their whitelists, blacklists, groups and active directory set up properly before trying to implement it because it has a very strong… more»
websecurity677
Real User
IT Projects & Innovation Manager at a pharma/biotech company with 1,001-5,000 employees
Aug 26 2019

What is most valuable?

The most valuable feature is bandwidth control. It has good traffic visibility.

What needs improvement?

The implementation process needs improvement. Even if you have implemented it, it doesn't mean that it is done, you have to pay for the service afterward. It's not a one-shot implementation, you need to spend some more effort on it afterward. It also needs better integration with other applications… more»

What's my experience with pricing, setup cost, and licensing?

It's not an expensive solution but it is more expensive than some of its competitors. The licensing model is good if you pay for the medium-level licensing model. We get many features with the license but if you would like to integrate with other things, you have to spend time and money for the… more»

What other advice do I have?

It was also one of four other products I believe but the Zscaler I can say that for bandwidth control, it is good, so we are not using at the moment data loss prevention feature so I cannot comment on that, but I believe, when you use Zscaler, you are not protected from all malware and malicious… more»
Real User
CEO at a comms service provider with 11-50 employees
Nov 19 2018

What is most valuable?

The most valuable feature is the Zscaler protection from external threats. It scrubs everything, email, worms and root problems from websites. It is protection, particularly for distributors users and road warriors. Its very good. They're… more»

How has it helped my organization?

This solution helps you establish a secure connection from your laptop to the closest Zscaler point of presence. So, you have protection anywhere in the world. That's the advantage of it. You don't have to VPN all the way to your home… more»

What's my experience with pricing, setup cost, and licensing?

The pricing is an issue. It is expensive if you have all of your users in the same location. It is expensive compared to other firewalls on the market.

What other advice do I have?

The solution's great, but you have to put it into context because of the pricing and the way it basically protects the device from anywhere. It is really more meant from highly distributed organizations, for organizations that have a lot of… more»

Which other solutions did I evaluate?

We have made comparisons to Palo Alto and Cisco Miraki.
Consultant
Managing Partner with 1-10 employees
Aug 21 2019

What is most valuable?

The solution offers a distributed organization to master and to control all of the endpoints. Zscaler allows us to deploy their solution instead of building an in-house proprietary solution. Because it is well integrated and mature, it's faster, cheaper, and better for the company.

How has it helped my organization?

The solution offers a level of quality of operation and services for each site. By deploying this service we reduce the overall variational risk.

What needs improvement?

Zscaler should provide adjacent services, which would be complementary to their current offering that could to be more pragmatic for a customer. For example, if you take Akamai, you get multiple sets of services, all depending on the customer and the strategy and the complexity and the problems. In… more»

What other advice do I have?

I'm currently consulting clients, and have worked with this solution extensively in the past. Most of my clients are moving from a private cloud to a hybrid cloud deployment model. The way Zscaler has shaped their product is very good. Now they need to expand the coverage and to have a more global… more»
Paul Zalewski
Real User
Chief Technical Officer at Accountabilit
Mar 28 2019

What is most valuable?

Generally, the web proxy feature blocks malicious sites so that my end users don't inadvertently get compromised.

How has it helped my organization?

All internet access flows through the Zscaler proxy, regardless of whether people are in office or remote. I have greater control site access and I minimize the number of compromises that we… more»

What needs improvement?

It needs better integration with other applications. It takes a fair amount of regular activity to apply the by-passes because it is very strict in its restrictions and frequently you have to go in… more»

What's my experience with pricing, setup cost, and licensing?

There aren't any additional costs to the standard licensing fees.

If you previously used a different solution, which one did you use and why did you switch?

In the past, we did use some other products. We used OpenDNS which subsequently became Umbrella. Zscaler is easier to manage than OpenDNS but now I think that product is even.

What other advice do I have?

Pay attention to the Zscaler recommended best practices. Don't try to figure it out on your own. Go with what they say to do. I would rate it an eight out of ten.
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Find out what your peers are saying about Zscaler, Cisco, Symantec and others in Web Security Gateways. Updated: October 2019.
372,185 professionals have used our research since 2012.

Zscaler Internet Access Questions

What is Zscaler Internet Access?

Zscaler Web Security provides unmatched security, visibility and control, going beyond the basics of web content filtering. Delivered in the cloud, Zscaler includes award-winning web security integrated with our robust network security platform that features advanced threat protection, real-time analytics and forensics. You'll get protection across every user, location and device, including laptops, smartphones, tablets and Internet of Things devices.

For more details: 
https://www.zscaler.com/produc...

Also known as
ZIA
Zscaler Internet Access customers

Ulster-Greene ARC, BanRegio, HDFC, Ralcorp Holdings Inc., British American Tobacco, Med America Billing Services Inc., Lanco Group, Aquafil, Telefonica, Swisscom, Brigade Group

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