Compare Salesforce Service Cloud vs. ServiceNow Customer Service Management

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Quotes From Members

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439,184 professionals have used our research since 2012.
Ranking
Views
2,151
Comparisons
1,795
Reviews
1
Average Words per Review
397
Avg. Rating
10.0
Views
15
Comparisons
8
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Popular Comparisons
Also Known As
Service CloudServiceNow CSM
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Salesforce
ServiceNow
Overview

Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.

Customer Service Management groups key applications and capabilities into scalable packages that can grow with you as your needs change.

Offer
Learn more about Salesforce Service Cloud
Learn more about ServiceNow Customer Service Management
Sample Customers
Stanley Black & Decker, Coca-Cola, Activision, Wells Fargo, Spotify, Aldo, Philips, The Red Cross, Blue Shield of California, Sprouts Farmers Market, Direct Energy Solar, Inspirato, KivaSiemens Healthineers, SAP SuccessFactors, Asurion
Top Industries
REVIEWERS
Manufacturing Company27%
Marketing Services Firm18%
Comms Service Provider9%
Financial Services Firm9%
VISITORS READING REVIEWS
Computer Software Company42%
Media Company9%
Government7%
Insurance Company5%
No Data Available
Salesforce Service Cloud is ranked 3rd in CRM Customer Engagement Centers with 1 review while ServiceNow Customer Service Management is ranked 19th in CRM Customer Engagement Centers. Salesforce Service Cloud is rated 10.0, while ServiceNow Customer Service Management is rated 0.0. The top reviewer of Salesforce Service Cloud writes "Has the ability to quickly add customizable fields that are easily incorporated into the existing framework". On the other hand, Salesforce Service Cloud is most compared with ServiceNow, Microsoft Dynamics CRM, JIRA Service Desk, BMC Remedyforce and Salesforce Sales Cloud, whereas ServiceNow Customer Service Management is most compared with .

See our list of best CRM Customer Engagement Centers vendors.

We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.