Compare Salesforce Service Cloud vs. TalkDesk

Salesforce Service Cloud is ranked 4th in CRM Customer Engagement Centers with 2 reviews while TalkDesk which is ranked 17th in CRM Customer Engagement Centers. Salesforce Service Cloud is rated 10.0, while TalkDesk is rated 0. The top reviewer of Salesforce Service Cloud writes "The most valuable features for us are contact tracking, the knowledge base, and the analytics". On the other hand, Salesforce Service Cloud is most compared with ServiceNow, Microsoft Dynamics CRM and Zendesk, whereas TalkDesk is most compared with Salesforce Service Cloud and Freshdesk.
Cancel
You must select at least 2 products to compare!
Most Helpful Review
Use TalkDesk? Share your opinion.
Quotes From Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

report
Use our free recommendation engine to learn which CRM Customer Engagement Centers solutions are best for your needs.
360,582 professionals have used our research since 2012.
Ranking
Views
8,947
Comparisons
2,004
Reviews
3
Average Words per Review
606
Avg. Rating
9.7
Views
306
Comparisons
72
Reviews
0
Average Words per Review
0
Avg. Rating
N/A
Top Comparisons
Compared 11% of the time.
Compared 57% of the time.
Compared 43% of the time.
Also Known As
Service Cloud
Learn
Salesforce
TalkDesk
Overview

Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.

TalkDesk is a Cloud Contact Center Platform that can be Integrated with internal systems to identify your existing customers when they call in and increase agent efficiency. It define exactly how it interacts with the system through the creation of custom objects and leverage Talkdesk's automations framework to configure rules that push call data into the application. It help customers help themselves by implementing a transactional IVR for self-service support. TalkDesk elevates the use of call data by incorporating it into any reporting system, revealing a valuable trends in company's performance by correlating Talkdesk data with data from other systems. And it can be embeded into mobile application to provide users with the ability to request a callback when an agent becomes available.
Offer
Learn more about Salesforce Service Cloud
Learn more about TalkDesk
Sample Customers
Stanley Black & Decker, Coca-Cola, Activision, Wells Fargo, Spotify, Aldo, Philips, The Red Cross, Blue Shield of California, Sprouts Farmers Market, Direct Energy Solar, Inspirato, KivaAnki, Beautylish, Chic by Choice, Uniplaces, Box, Dropbox, Caviar, Prezi, Edmunds, Vaniday, Wahoo Fitness, Surveypal, Whistle, ZipRecruiter
Find out what your peers are saying about Oracle Service Cloud vs. Salesforce Service Cloud and other solutions. Updated: July 2019.
360,582 professionals have used our research since 2012.
We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
Sign Up with Email