Salesforce Service Cloud vs TalkDesk

Salesforce Service Cloud is ranked 3rd in CRM Customer Engagement Centers with 3 reviews vs TalkDesk which is ranked 21st in CRM Customer Engagement Centers. The top reviewer of Salesforce Service Cloud writes "The most valuable features for us are contact tracking, the knowledge base, and the analytics". Salesforce Service Cloud is most compared with Oracle Service Cloud, BMC Remedyforce and Microsoft Dynamics CRM. TalkDesk is most compared with Freshdesk, Salesforce Service Cloud and Oracle Service Cloud.
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Most Helpful Review
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Quotes From Members Comparing Salesforce Service Cloud vs TalkDesk

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

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Ranking
RANKING
Views
7,366
Comparisons
2,083
Reviews
3
Followers
959
Avg. Rating
9.0
Views
227
Comparisons
137
Reviews
0
Followers
139
Avg. Rating
N/A
Top Comparisons
Top ComparisonsSee more Salesforce Service Cloud competitors »
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Compared 15% of the time.
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Compared 13% of the time.
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Compared 12% of the time.
See more TalkDesk competitors »
Also Known As
Also Known AsService Cloud
Website/Video
Website/VideoSalesforce
  • Vendor 7926 screenshot 1526751300
TalkDesk
  • Vendor 29445 screenshot 1524958023
OverviewQuestionmark icon
Overview

Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.

TalkDesk is a Cloud Contact Center Platform that can be Integrated with internal systems to identify your existing customers when they call in and increase agent efficiency. It define exactly how it interacts with the system through the creation of custom objects and leverage Talkdesk's automations framework to configure rules that push call data into the application. It help customers help themselves by implementing a transactional IVR for self-service support. TalkDesk elevates the use of call data by incorporating it into any reporting system, revealing a valuable trends in company's performance by correlating Talkdesk data with data from other systems. And it can be embeded into mobile application to provide users with the ability to request a callback when an agent becomes available.
OFFER
Learn more about Salesforce Service Cloud
Learn more about TalkDesk
Sample Customers
Sample CustomersStanley Black & DeckerCoca-ColaActivisionWells FargoSpotifyAldoPhilipsThe Red CrossBlue Shield of CaliforniaSprouts Farmers MarketDirect Energy SolarInspiratoKiva Anki, Beautylish, Chic by Choice, Uniplaces, Box, Dropbox, Caviar, Prezi, Edmunds, Vaniday, Wahoo Fitness, Surveypal, Whistle, ZipRecruiter
Top IndustriesQuestionmark icon
Top Industries
REVIEWERS
Manufacturing Company
27%
Marketing Services Firm
18%
Financial Services Firm
9%
Software R&D Company
9%
VISITORS READING REVIEWS
Marketing Services Firm
19%
Manufacturing Company
16%
Financial Services Firm
14%
Comms Service Provider
10%
No Data Available
Company SizeQuestionmark icon
Company Size
REVIEWERS
Small Business
24%
Midsize Enterprise
36%
Large Enterprise
40%
VISITORS READING REVIEWS
Small Business
37%
Midsize Enterprise
32%
Large Enterprise
32%
No Data Available

Looking for a deeper dive into
CRM Customer Engagement Centers?

Crm customer engagement centers report from it central station 2018 05 12 thumbnailReport download mockup no thumb

Get key insights from the leading enterprise tech professionals in this detailed and easy to navigate report.

In order to provide you with this free report, we may share your details with up to 3 of our partners. By downloading this report, you agree to our Terms of Service and Privacy Policy.
We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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