Most Helpful Review
Has the ability to quickly add customizable fields that are easily incorporated into the existing framework
Use TeamSupport? Share your opinion.
Find out what your peers are saying about Oracle Service Cloud vs. Salesforce Service Cloud and other solutions. Updated: January 2019.
317,134 professionals have used our research since 2012.
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
out of 25 in CRM Customer Engagement Centers
out of 43 in Help Desk Software
Compared 33% of the time.
Compared 11% of the time.
Compared 8% of the time.
Also Known As
Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.
|TeamSupport is a B2B Customer Support & Help Desk solution that helps you provide exceptional customer service through collaboration and customer-focus. Most help desk systems only focus on tickets as an individual item, but for B2B support that doesn't work - you need to focus on managing the customer as a whole, with all of their contacts and tickets in one place. Our robust customer database helps you do this, and features like the Customer Distress Index help you identify potential at-risk customers ahead of time. And instead of limiting you to one-on-one communications with your customers, TeamSupport shows you the big picture, and uses innovative collaboration features to let your entire company work together to solve customer issues.|
Learn more about Salesforce Service Cloud
Learn more about TeamSupport
|Stanley Black & Decker, Coca-Cola, Activision, Wells Fargo, Spotify, Aldo, Philips, The Red Cross, Blue Shield of California, Sprouts Farmers Market, Direct Energy Solar, Inspirato, Kiva||Nokia, American Lung Association, Fujifilm, NBA, Comcast|