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Salesforce Service Cloud vs UserVoice comparison

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Salesforce Service Cloud

Read 39 Salesforce Service Cloud reviews
622 views|534 comparisons
94% willing to recommend
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UserVoice

Read 5 UserVoice reviews
0 views|0 comparisons
100% willing to recommend
Comparison Buyer's Guide
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Buyer's Guide
CRM Customer Engagement Centers
April 2024
Executive Summary

We performed a comparison between Salesforce Service Cloud and UserVoice based on real PeerSpot user reviews.

Find out what your peers are saying about Microsoft, Salesforce, ServiceNow and others in CRM Customer Engagement Centers.
To learn more, read our detailed CRM Customer Engagement Centers Report (Updated: April 2024).
Download the complete report
768,740 professionals have used our research since 2012.
Featured Review
ChanchalSaxena
High scalability with good plugins and excellent customer visibility
Salesforce Service Cloud has Improved the Customer 360 visibility, which facilitates cross-sell and upsell opportunities for our organization.... Read more →
Anonymous User
The knowledge base was instrumental in elevating our self-help tools for clients. We took all of our user guides to...
We utilized the KB as our primary hub for product-based questions. We took all of our user guides to the cloud, as well as other client-facing... Read more →
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
  • "I believe that in our country, Colombia, we utilize this platform for the Latin American region. In terms of expenses, it's somewhat higher compared to other products. I would rate it as expensive and nine out of ten."
  • "Salesforce is not a cheap product. It can be expensive."
  • "The price is too expensive."
  • "We pay a yearly licensing fee for Salesforce Service Cloud, which is expensive."
  • "The tool is pretty expensive."
  • "The product is expensive. There is a need to make yearly payments towards the licensing costs attached to the product."
  • "The licensing is flexible. Companies pay for what they use. However, a company with very small needs might find it difficult to justify the cost. Overall, it's in the medium price range."

    • More Salesforce Service Cloud Pricing and Cost Advice →

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    Questions from the Community
    What is your experience regarding pricing and costs for Salesforce Servic...
    Top Answer:The product is expensive. There is a need to make yearly payments towards the licensing costs attached to the product.
    Read all 7 answers   →
    What needs improvement with Salesforce Service Cloud?
    Top Answer:The product's high price is an area of concern where improvements are required. There are some imperfections in the product's stability, and it is an area where improvements are required.
    Read all 9 answers   →
    What is your primary use case for Salesforce Service Cloud?
    Top Answer:I use the solution in my company to follow up on opportunities and activities. I use the CRM part to open up new opportunities and follow up with a lot of opportunities since I work as a manager.
    Read all 8 answers   →
    Ask a question

    Earn 20 points

    Ranking
    2nd
    out of 23 in CRM Customer Engagement Centers
    Views
    622
    Comparisons
    534
    Reviews
    12
    Average Words per Review
    449
    Rating
    8.3
    18th
    out of 18 in Customer Feedback Management
    Views
    0
    Comparisons
    0
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    Comparisons
    Also Known As
    Service Cloud
    Learn More
    Salesforce
    UserVoice
    Video Not Available
    Overview

    Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.

    From scalable support with automated answers to common questions and support ticketing, to staying on top of churn (and drive word-of-mouth referrals) with satisfaction surveys, to in-depth product feedback we'll give you all the tools to fully engage and understand your users. Everything you need to build a healthy SaaS or mobile app business. It only takes a few minutes to embed a UserVoice widget, or mobile SDK, into your app giving you have a comprehensive solution for anything your users can throw at you.
    Sample Customers
    Stanley Black & Decker, Coca-Cola, Activision, Wells Fargo, Spotify, Aldo, Philips, The Red Cross, Blue Shield of California, Sprouts Farmers Market, Direct Energy Solar, Inspirato, Kiva
    PicCollage, FullContact, Bing Ads, zynga, Microsoft, Zillow, hootsuite, Sephora
    Top Industries
    REVIEWERS
    Manufacturing Company33%
    Marketing Services Firm11%
    Computer Software Company11%
    Comms Service Provider11%
    VISITORS READING REVIEWS
    Computer Software Company19%
    Educational Organization14%
    Financial Services Firm12%
    Manufacturing Company8%
    No Data Available
    Company Size
    REVIEWERS
    Small Business30%
    Midsize Enterprise28%
    Large Enterprise43%
    VISITORS READING REVIEWS
    Small Business19%
    Midsize Enterprise25%
    Large Enterprise56%
    No Data Available
    Buyer's Guide
    CRM Customer Engagement Centers
    April 2024
    Download Free Report
    Find out what your peers are saying about Microsoft, Salesforce, ServiceNow and others in CRM Customer Engagement Centers. Updated: April 2024.
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    768,740 professionals have used our research since 2012.

    Salesforce Service Cloud is ranked 2nd in CRM Customer Engagement Centers with 39 reviews while UserVoice is ranked 18th in Customer Feedback Management. Salesforce Service Cloud is rated 8.6, while UserVoice is rated 8.6. The top reviewer of Salesforce Service Cloud writes "High scalability with good plugins and excellent customer visibility". On the other hand, the top reviewer of UserVoice writes "The knowledge base was instrumental in elevating our self-help tools for clients. We took all of our user guides to the cloud, as well as other client-facing documents". Salesforce Service Cloud is most compared with ServiceNow, Microsoft Dynamics CRM, JIRA Service Management, Vlocity and BSI, whereas UserVoice is most compared with .

    We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.