Salesforce Service Cloud vs. UserVoice

Salesforce Service Cloud is ranked 4th in CRM Customer Engagement Centers with 2 reviews vs UserVoice which is ranked 5th in Social CRM. The top reviewer of Salesforce Service Cloud writes "The most valuable features for us are contact tracking, the knowledge base, and the analytics". Salesforce Service Cloud is most compared with ServiceNow, BMC Remedyforce and Microsoft Dynamics CRM. UserVoice is most compared with JIRA Service Desk, Zendesk and WebEngage.
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Most Helpful Review
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Quotes From Members Comparing Salesforce Service Cloud vs. UserVoice

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
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294,792 professionals have used our research since 2012.
Ranking
RANKING
Views
7,903
Comparisons
2,021
Reviews
2
Followers
476
Avg. Rating
9.5
Views
850
Comparisons
196
Reviews
0
Followers
175
Avg. Rating
N/A
Top Comparisons
Top ComparisonsSee more Salesforce Service Cloud competitors »
Compared 26% of the time.
Compared 21% of the time.
Compared 13% of the time.
See more UserVoice competitors »
Also Known As
Also Known AsService Cloud
Website/Video
Website/VideoSalesforce
UserVoice
Overview
Overview

Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.

From scalable support with automated answers to common questions and support ticketing, to staying on top of churn (and drive word-of-mouth referrals) with satisfaction surveys, to in-depth product feedback we'll give you all the tools to fully engage and understand your users. Everything you need to build a healthy SaaS or mobile app business. It only takes a few minutes to embed a UserVoice widget, or mobile SDK, into your app giving you have a comprehensive solution for anything your users can throw at you.
OFFER
Learn more about Salesforce Service Cloud
Learn more about UserVoice
Sample Customers
Sample CustomersStanley Black & Decker, Coca-Cola, Activision, Wells Fargo, Spotify, Aldo, Philips, The Red Cross, Blue Shield of California, Sprouts Farmers Market, Direct Energy Solar, Inspirato, KivaPicCollage, FullContact, Bing Ads, zynga, Microsoft, Zillow, hootsuite, Sephora
Top Industries
Top Industries
REVIEWERS
Manufacturing Company
27%
Marketing Services Firm
18%
Software R&D Company
9%
Comms Service Provider
9%
VISITORS READING REVIEWS
Marketing Services Firm
19%
Manufacturing Company
15%
Financial Services Firm
14%
Comms Service Provider
12%
No Data Available
Company Size
Company Size
REVIEWERS
Small Business
24%
Midsize Enterprise
36%
Large Enterprise
40%
VISITORS READING REVIEWS
Small Business
37%
Midsize Enterprise
32%
Large Enterprise
32%
No Data Available
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294,792 professionals have used our research since 2012.
We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.

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