Abul FazalService Delivery Manager at Almoayyed Computers
Anonymous UserSpecialist (US IT Recruiter) at a tech services company
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
"The most valuable feature is the graphical-based reports of software updates that have been successful, the ones that have failed, and a summary of where the failures are what security breaches may occur."
"This solution helps us by automating the patching of our system."
"This has made the management of our environment easier."
"This solution has made life easy with respect to patching, compliance, and OSD."
"The most valuable features are Remote Connect, SUP, Cloud functionality, Report, Query, and third-party patching."
"The most valuable features are application deployment and task-sequenced imaging."
"Patching is the main feature because SCCM is made to control the entire environment without manually interpreting. So it is good to use for patching."
"Microsoft is being very competitive right now, and they are really investing in a lot of new features to be more competitive in the marketplace."
"The best part about ServiceNow Discovery is that it is included in the ServiceNow suite."
"It's a single system of record and it captures the relationships."
"They provide the ability to see into the Discovery tools I want. They offer the best tool view."
"The process involving the original setup of the solution is excellent."
"The biggest advantage of ServiceNow is the value that it brings."
"I find that the Discovery and scripting features are the most useful."
"The initial setup is pretty easy."
"It does a good job of collecting the data that's necessary for data centers, and IT's operations."
"I would like to see an agentless version of the solution."
"This solution should be simpler, and more consistent across modules/sections."
"Not everything is readily available, and there are a lot of commands that are only executable via PowerShell."
"This solution needs to be supported on all Operating systems."
"The cost of the product can be improved."
"The operations could be faster and you need some patience with this tool."
"The main room for improvement is the on-screen display. I think it would be good if some improvements were made."
"We'd like the solution to make it easier to manage remote users."
"The service mapping component is less developed than it is in other solutions, and is in need of improvement."
"Without improvement in the patters, applications can't be discovered"
"In terms of improvement, I would like for it to be possible to use without coding. I would like a dropdown so that every customer can do it easily for himself and can understand it."
"The solution needs to improve the cost of the solution. There are a few different solutions and they do act the same and have the same types of capabilities, however, the cost is quite high."
"They can expand on the plugins for some of the other tools."
"On the Software Asset Management part of it, I expect additional reconciliation and Discovery features there."
"Technical support has not been helpful when we have come across problems."
"When you switch versions, for example, when you go from Paris to Quebec they will introduce many new things and occasionally things break when they do that."
"The licensing is good because they have various options, depending on what you are looking for."
"Pricing is negotiable with Microsoft, depending upon which of their packages you choose."
"When you compare this solution with other tools in the market you might actually find a lot of variation in the pricing and that's why people opt for the other tools rather than Microsoft tools."
"Its price is okay because it is part of our licensing."
"Presently, I am using a free trial version."
"We have to pay for a license."
"This solution is a paid option within the ServiceNow framework."
"It's a bit expensive compared to other products in the market, but it's worth the money you pay because it's far advanced in terms of features, automation, and capabilities compared to other products."
"There is a subscription for ServiceNow Discovery. It's expensive, but I think it's one of the best solutions on the market, so it's worth it."
"The price could be better. It's a bit on the pricey side."
ServiceNow Discovery finds applications and devices on your network, and then updates the CMDB with the information it finds. Discovery is available as a separate subscription from the rest of the Now Platform.
SCCM is ranked 2nd in Server Monitoring with 25 reviews while ServiceNow Discovery is ranked 7th in Server Monitoring with 8 reviews. SCCM is rated 8.0, while ServiceNow Discovery is rated 8.2. The top reviewer of SCCM writes "Works well with Windows, very stable, and can scale well". On the other hand, the top reviewer of ServiceNow Discovery writes "Stable with good encryption but technical support isn't helpful". SCCM is most compared with Ansible, BigFix, Quest KACE Systems Management, Ivanti Patch for Windows and Red Hat Satellite, whereas ServiceNow Discovery is most compared with Tanium, SolarWinds Server and Application Monitor, AWS Cloud Map, ScienceLogic and Nagios XI. See our SCCM vs. ServiceNow Discovery report.
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We monitor all Server Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.