Most Helpful Review
We are alerted on service impacts and not when something is down. We have saved a lot of time on non-business-hours intervention.
What I like most about Centreon is that it is very flexible and customizable, based on the user and/or business needs. Centreon is very flexible when it comes to monitoring parameters. We can use scripts found on the internet or scripts created by our infra/apps team. Also, the data visualization features are very simple and straightforward, yet very informative.
I find the product's scalability to be one of the most valuable features since it allows us to add unlimited devices for monitoring and to set up additional polling servers without additional license cost or downtime in our monitoring.
The product is available in ISO image format, ready for deployment. Centreon also has a comprehensive guide and documentation that are simple and easy to follow.
What we like about it is that, whereas with Nagios, by design, if you have five or six data centers, you have to open five or six web pages to see what's going on, In Centreon, this is all included in one page, a single site, one dashboard. You don't have to jump from one specific dashboard to the other.
I really like the filtering capabilities of it. You can easily tell what's critical next to what's okay, the state of the services. It's very easy to get the whole picture quickly.
The most important feature is that it permits us to receive alarms if there is an incident within the infrastructure. The feature I love the most is the reporting feature, the MBI (Monitoring Business Intelligence) which permits us to send advanced reports to our customers in PDF format or in Doc format. We also deploy Centreon Map which gives our customers intuitive views of their information system.
E-mail alert notifications are valuable.
Its ITSM and EMS combination is really amazing. There is no need to purchase two products, one for ITSM and a second for EMS/NMS.
The flexibility to support most technologies. The way ScienceLogic gathers data from multiple sources is vital to our customers. As we work with new customers (often with different technology requirements), ScienceLogic is flexible enough to support our clients’ varying network needs.
Science Logic provides distributed and all-in-one concept in monitoring, you can easily customize the features in this product.
One of the valuable features is rapid dashboards.
Best feature of all is detailed monitoring of services, processes, ports and SSL certificates and or web content.
Flexible architecture: You can extend the system and its capacity by attaching another cluster pair.
With this tool it is interesting to show the info to the client and explain where the traffic is.
It's given us the ability to create various real-time network performance reports and distribute them to any colleague who can access these reports immediately.
The automation feature is good because if your CMDB is OK and it is already in sync, then the automation part is good to go.
Scalability. I have never had to worry about how to handle really big environments.
The monitoring of the network is very customizable. That is its unique feature.
The most important issue is the capability to interconnect with other systems. It already exists for some of them. For example, the Stream Connector is something we use to populate data in another system. This kind of facility for connecting should exist for all products that it makes sense to have connected to a monitoring solution.
Centreon needs to improve the granularity of the data as well as the graphical data. It would also be better to if there was improvement to the filtering/grouping system as well as the creation of views.
The Home view could be improved by adding customization functions that allow users to change the size of the widgets for a more uniform layout.
Centreon technical support is only available during Central European business hours. When it comes to critical business solutions, there should be a 24/7 hotline that customers can rely on.
There are improvements that they need to make to their API. When we're using different systems and we want to disable monitoring for a specific server, we still can't do that through the API. That's something that's lacking.
I would like to see a better UI, one which is more responsive.
This solution lacks service monitoring in the cloud.
It is necessary to improve service monitoring of database services in the free version.
They should improve their support process and add chat.
ScienceLogic should provide detailed documents to customer as the current documents are not sufficient.
They should add CLI command modes and scripts for high performance.
One important area we feel could be improved is the UI. It takes a lot of clicks to do very simple tasks.
They should improve database issues in HA and Failover mode, and provide documentation for all users , even if they are not customers.
Addressing duplicate IPs: There is the ability to edit the DB and fix this, but adding some logic to understand them would be a plus.
I would like to see out-of-the-box standard dashboards for common services.
SevOne should work with the graphs legend functionality.
The method of searching for SIP and the way to create the groups.
Software upgrades can be tricky is not easy.
There is no service mode setup in this monitoring tool if you want to snooze alerts for any specific amount of time, to account for any activity change or major incident.
The GUI: both the dashboard/user view and the admin tool.
Pricing and Cost Advice
The solution is very effective, despite the low price.
Open-source solutions like this can be very cost effective for an organization looking for a product that they can quickly implement, as there is no initial cost and there are no license renewal fees. However, it is important to take into consideration some of the related costs that may come along as needed, such as training, support, and product enhancements.
I think Centreon's pricing is fair, especially given the criticality of our system. They were cheaper than the other solutions. The licensing terms were pretty straightforward. I believe it was based on the number of hosts.
The pricing is acceptable.
They only sell four hour slots for support, so if you have just one question, then you need to pay for four hours. Or, you need to wait until you have enough questions to fill those four hours. They are not flexible in this.
For more complex tasks, we use prepaid support days and ask Centreon to come onsite.
Centreon is an open source product. Thus, there is no need for licensing.
It's quite expensive when you use the Enterprise version, but if you compare it to other providers, it's more like a middle-of-the-line product. It's always good to have a price that is lower, but I would say the price is okay because we get very good support and if we have any other issues we can always contact them. There has never been a time when I didn't get help from them.
It comes with the OS built in, so no need to purchase an OS license or DB license.
Plan for adding more to it. Once you see EM7 in action, you will want to keep adding systems to monitor.
Decide what you want to monitor and only monitor those items. Absorb other elements as you grow.
Pricing between the two is quiet large therefore you can save some money if you don't require to collect all info on each device.
Prices per license are not huge, but they exist.
It is inexpensive compared to other monitoring tools.
Choose a SevOne partner who can provide SevOne as a service and can deliver professional services and maintenance.
Have a bank of licenses, because it is about the number of objects (RAM, ports, CPU, etc.).
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Learn how it works
|The Centreon solution, based on a free to download Open Source Platform, monitors all critical IT Infrastructure and Applications with real-time dashboards, analytics and insightful alerts that prevent business-impacting downtimes. Since 2005, over 200,000 IT professionals from SMBs and Fortune 500 companies rely on Centreon to guarantee their organization operational performance.|
ScienceLogic is the global leader in hybrid IT monitoring for the network of everything. Over 25,000 global service providers, enterprises, and government organizations rely on ScienceLogic to significantly enhance IT efficiency, optimize operations, and ensure business continuity. ScienceLogic is the first monitoring solution to provide a comprehensive view of all IT components through a single pane of glass, whether they reside in a public cloud environment or on-premises. With over 1,500 dynamic management apps and custom dashboarding capabilities, we deliver the scale, resiliency, and automation needed to simplify the constantly evolving task of managing IT resources, services, and applications.
SevOne provides the only digital infrastructure performance monitoring solution engineered for Speed at Scale for the world’s most demanding service-delivery environments. The patented SevOne Cluster™ architecture leverages distributed computing to monitor any device in the service-delivery path, integrating performance metrics, flows and logs at scale, and providing answers in seconds to prevent performance-impacting outages. SevOne’s global customer base includes 5 of the 7 top global investment services companies, enterprises, CSPs, MSPs and MSOs. SevOne is backed by Bain Capital Ventures and was named a Visionary in Gartner’s 2015 Magic Quadrant for Network Performance Monitoring and Diagnostics. More information can be found at www.sevone.com and SevOne’s video channel and community, The Network Project. Follow SevOne on Twitter at @SevOneInc.
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