SECDO Platform vs ServiceNow Security Operations comparison

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Palo Alto Networks Logo
266 views|81 comparisons
75% willing to recommend
ServiceNow Logo
624 views|331 comparisons
92% willing to recommend
Comparison Buyer's Guide
Executive Summary

We performed a comparison between SECDO Platform and ServiceNow Security Operations based on real PeerSpot user reviews.

Find out what your peers are saying about VMware, ServiceNow, IBM and others in Security Incident Response.
To learn more, read our detailed Security Incident Response Report (Updated: April 2024).
768,578 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"It basically automates the entire alert investigation process.""Technical support is great. Palo Alto is extremely helpful and responsive.""The ease of deployment is a valuable feature."

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"It's stable.""We refer to the setup and installation guide provided by ServiceNow. They have good documentation, which makes it easier to handle the process.""The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.""​Integration to other security tools allows for a consolidated view of all vulnerabilities, incidents, etc. for all sorts of leverage in a single platform to assess governance risk and compliance as well as an enhanced, enriched intelligence.​""Reduces time to closure and closure metrics for vulnerabilities.""The solution is available over the cloud and is easy to manage.""The product has a very simple UI.""The ease of use is great."

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Cons
"The price should be reduced in order to be more competitive in the market.""Maybe the notifications setting could use a simpler setting.""Many will try to use this as an out-of-the-box solution, however, it needs to be configured to fit what a company would like to do with it."

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"There are limitations for the third-parties that are providing the inputs. They should increase the robustness of the solution.""The initial setup is difficult.""An area for improvement I observed in ServiceNow Security Operations is the need to maintain correct CMDB data because if you're unable to do this, you can't perfectly maintain the vulnerability data. CMDB data in ServiceNow Security Operations needs to be accurate. As I've been working on ServiceNow Security Operations for only seven months, I still need more time to try all its modules before I can give recommendations regarding additional features I'd like to see in the solution.""We'd like customization to be easier in terms of the UI and using the dashboards.""In future releases, I would like to add a follow-up and reminder feature. For the tickets in our queue, we could set reminders. This would help us prioritize older tickets before moving on to new ones.""It's very slow. When you click a button or update a field, it takes forever to actually react.""They should stick to the roadmap and continue to build plugins and integrations with other third parties, enhance the UI, and enhance the reporting. It's all good. They should just continue enhancing the releases.""The threat intelligence module needs a better dashboard."

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Pricing and Cost Advice
  • "Be sure of the actual number of endpoints in your company."
  • "The price of this solution is the highest in the market, although there are no costs in addition to the standard licensing fees."
  • More SECDO Platform Pricing and Cost Advice →

  • "This product is a good value for the money."
  • "If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
  • "The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
  • More ServiceNow Security Operations Pricing and Cost Advice →

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    Top Answer:The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.
    Top Answer:There is room for improvement in terms of developer support and documentation. While they offer some assistance, a more detailed and accurate set of guidelines would be beneficial for implementing… more »
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    Views
    624
    Comparisons
    331
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    555
    Rating
    7.6
    Comparisons
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    ServiceNow
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    Overview

    SECDO enables security teams to identify and remediate incidents fast. Using thread-level endpoint monitoring and causality analytics, SECDO provides visibility into every endpoint along with the context necessary for understanding whether a suspicious activity is a genuine threat. Unique deception techniques force threats like ransomware out into the open early, and trigger automated containment and remediation.

    SECDO provides the most intuitive investigation experience available so you can quickly unravel complex incidents across the organization.  You can investigate incidents detected by SECDO as well as alerts from the SIEM. SECDO visualizes the attack chain so you immediately understand the “who, what, where, when and how” behind the incident. Then, based on an analysis of exactly how endpoints were compromised, SECDO surgically remediates the incident with minimum user impact.

    ServiceNow Security Operations is a cutting-edge security solution designed to elevate organizations' security incident response (SIR) processes through automation and orchestration. Going beyond traditional SOAR, this comprehensive Security Operations Suite integrates seamlessly with other ServiceNow products and offers a wide array of features. Its components include Security Incident Response (SIR), which automates incident workflows and offers pre-built playbooks; Security Configuration Compliance (SCC), continuously scanning and automating compliance tasks; Vulnerability Response (VR), prioritizing and remediating vulnerabilities; Threat Intelligence (TI), aggregating threat data for proactive threat hunting; and additional features like IT Service Management integration, Machine Learning and AI, reporting, and a mobile app. The benefits span improved incident response speed, reduced mean time to resolution, increased security posture, enhanced compliance, collaborative synergy between security and IT teams, and operational cost reductions. 

    Sample Customers
    Valley National Bank, IDT Corporation
    DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company17%
    Financial Services Firm12%
    Energy/Utilities Company9%
    Real Estate/Law Firm7%
    REVIEWERS
    Computer Software Company44%
    Financial Services Firm33%
    Manufacturing Company11%
    Analyst Firm11%
    VISITORS READING REVIEWS
    Financial Services Firm19%
    Computer Software Company12%
    Government10%
    Manufacturing Company8%
    Company Size
    VISITORS READING REVIEWS
    Small Business26%
    Midsize Enterprise16%
    Large Enterprise57%
    REVIEWERS
    Small Business33%
    Midsize Enterprise13%
    Large Enterprise53%
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise9%
    Large Enterprise75%
    Buyer's Guide
    Security Incident Response
    April 2024
    Find out what your peers are saying about VMware, ServiceNow, IBM and others in Security Incident Response. Updated: April 2024.
    768,578 professionals have used our research since 2012.

    SECDO Platform is ranked 9th in Security Incident Response while ServiceNow Security Operations is ranked 3rd in Security Incident Response with 14 reviews. SECDO Platform is rated 9.0, while ServiceNow Security Operations is rated 8.0. The top reviewer of SECDO Platform writes "Great documentation, good technical support, and very in-depth". On the other hand, the top reviewer of ServiceNow Security Operations writes "Mature with nice UI and customizable workflows". SECDO Platform is most compared with Fortinet FortiSOAR and Palo Alto Networks Cortex XSOAR, whereas ServiceNow Security Operations is most compared with Palo Alto Networks Cortex XSOAR, Splunk SOAR, Microsoft Sentinel, IBM Resilient and Fortinet FortiSOAR.

    See our list of best Security Incident Response vendors.

    We monitor all Security Incident Response reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.