We performed a comparison between ServiceNow IT Operations Management and Splunk Infrastructure Monitoring based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable feature of ServiceNow IT Operations Management is the user interface."
"The auto remediation feature has been most valuable. They have also introduced an AOP feature of ServiceNow that we are keen to explore."
"It is a product that is familiar for a lot of users."
"The end-to-end ticketing process is most valuable in ServiceNow IT Operations Management because its notification feature is excellent in keeping all users informed on the next step compared to BMC. I also like that ServiceNow IT Operations Management is very user-friendly."
"It is flexible. You can tune it, more or less, as you want."
"Provides everything in one solution."
"It is a market leader and is very implementation-friendly. Developers have a clear understanding of how the solution works, and it is mature enough to handle different client needs."
"It is a stable solution. I have not experienced any system outages during my time using the solution."
"The Add data feature lets you gather any type of log and easily analyze it."
"The features I have found most valuable are log searching and log analytics, both of which are quick features."
"The most valuable feature is log reporting."
"I find the monitoring console very helpful. With one click, I can see how we are performing, and at the same time, I can see what data is flowing."
"Great monitoring of network devices."
"The data collection from our VMs, containers, databases, and backend components is valuable."
"The solution's basic visibility is one of its most valuable features. So, it is a solution that is easy to use...The solution's initial setup process was straightforward."
"It can monitor, get the data, and then report on the data."
"Regarding ServiceNow, there is room for improvement in terms of customization, particularly in the area of self-customization."
"The security policies could be increased."
"Enhancing automation-related solutions, such as Wi-Fi, porting, machinery, and product automation would help to achieve better operational outcomes."
"My managers would say that the price is too high. We wanted to also have the visibility version of it, but it's too expensive for us. Going for visibility would have doubled up the price."
"It should have better integrations with other solutions."
"There is room for improvement in the stability of ServiceNow."
"There is a slower learning curve associated with the tool's scripting part. It is also not cheap."
"The out-of-the-box reporting feature is not as user friendly as other tools."
"It's a bit difficult to use. It takes some time to get into it and to get it to do what you would like it to do. It is not straightforward to use it."
"The solution's stability is an area that has room for improvement. It needs to provide constant stability to its users."
"The solution should have more sensors regarding fiber intelligence for security measures."
"In the next release, I would like to see more integration with other solutions."
"The deployment can be quite complex."
"The cost needs to be re-examined. It's extremely expensive to run. It's also expensive to expand. That's the number one complaint all of my customers have when it comes to Splunk. It's way too expensive compared to other solutions."
"There is a lot of room for improvement with the automation."
"The clustering part of indexes can be more refined."
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ServiceNow IT Operations Management is ranked 9th in IT Infrastructure Monitoring with 34 reviews while Splunk Infrastructure Monitoring is ranked 14th in IT Infrastructure Monitoring with 23 reviews. ServiceNow IT Operations Management is rated 8.2, while Splunk Infrastructure Monitoring is rated 8.2. The top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". On the other hand, the top reviewer of Splunk Infrastructure Monitoring writes "Helps to ingest a massive amount of raw data and use it effectively". ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence) and Datadog, whereas Splunk Infrastructure Monitoring is most compared with Nagios XI, Cisco Intersight, ITRS Geneos, ControlUp and Amazon CloudWatch. See our ServiceNow IT Operations Management vs. Splunk Infrastructure Monitoring report.
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