We performed a comparison between ServiceNow IT Operations Management and VMware Aria Automation based on real PeerSpot user reviews.
Find out in this report how the two Cloud Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It includes a valuable feature called Discovery, that aids in application portfolio management, enabling visibility into IT infrastructure from top to bottom."
"The auto remediation feature has been most valuable. They have also introduced an AOP feature of ServiceNow that we are keen to explore."
"I am impressed with the tool's ability to track information in an easy way."
"It is flexible. You can tune it, more or less, as you want."
"You can improve integrations of the operation with the solution."
"It is a product that is familiar for a lot of users."
"The most valuable features of the solution are discovery, cloud governance, event management, and service mapping."
"The way this solution has helped us is that it improved our communication."
"VMware Aria Automation has made a lot of things easier. It has really helped the operations team to spin up the virtual machines."
"If you do a deployment for a proof of concept, it is simple."
"I find the system to be intuitive and user-friendly. In general, I'm quite happy with the entire setup. Once you configure the system, navigating the portal is pretty simple. They use a lot of the vSphere UI interface structure so it's intuitive, especially if you have used anything vSphere-related before."
"We have it deployed in a highly-available environment and scalability is nice because we just had another ESX host and then we are able to increase the capacity."
"The product is stable."
"The product's most valuable features are ease of automation."
"It is mostly for our tech support to test new versions, find bugs, and troubleshoot what is happening at customer sites."
"It's extremely convenient to be able to spin something up and be able to work on other things, because it's already done it, making my workload lighter."
"There is room for improvement in the stability of ServiceNow."
"The pattern part can be improved. Patterns are used in the Discovery feature. Although it is easy to create new patterns and modify the existing ones, it would be better if this solution can have more out-of-the-box patterns. In terms of new features, they can include artificial intelligence, something like machine learning."
"Enhancing automation-related solutions, such as Wi-Fi, porting, machinery, and product automation would help to achieve better operational outcomes."
"I would like more manual issues to have automated report-facing options."
"I advise others not to customize a lot while using the solution."
"It should have better integrations with other solutions."
"ServiceNow IT Operations Management could be improved by providing more user customization options."
"Even though they call it low code there are a lot of customizations needed, especially from an ITOM standpoint."
"There is an area of improvement. For example, you are migrating from a customer's existing data center to a new target data center. To facilitate this transition, you'll initially need to evaluate the customer's aging hardware hosting VMware, which is nearing the end of its operational life. The customer expresses the intention to upgrade to a newer version, necessitating an overhaul of everything in the new data center. As a Systems Integrator (SI), consultant, or architect, your recommendation would be to acquire the latest hardware with a specified configuration and then install VMware on top of it. However, there's a crucial aspect related to the infrastructure requirements for VMware to run seamlessly on that hardware. If there's an opportunity to potentially reduce these infrastructure prerequisites, it would be highly beneficial."
"We have seen some issues with upgrades or installations. This means we have to raise a call every time with VMware."
"One of the features that's a struggle today is some of the public cloud extensibility. Some of the plugins that are native to vRA and vRO, I'd like to see them come out earlier for vRO. I understand that in vRA, the plugins are a little bit more polished because the VRA is the GUI. But we'd like to see them released earlier in vRO, prior to a GUI being released. Azure, for example, is a public cloud provider but we have some instability issues with the plugin in vRO. It's okay for us if we separate the vRA from vRO plugin releases. So I'd like to see some increased stability in some of those public cloud plugins."
"Maintaining the product requires effort and a good understanding of the environment, including how to set up the codes and other configurations. Pricing needs to be improved to improve the customer penetration."
"It's not cheap."
"I don't think it's intuitive or user-friendly. I think it's a good tool. Any automation tool, these days, the learning curve is kind of high. You're teaching sysadmins who never developed stuff. Maybe they modified a little bit of code and now you tell them, "Hey, here's the tool, use it." But you have to know a little bit of DevOps. So you have to train them how to do the scripting."
"The stability needs a lot of work. The troubleshooting component of vRealize is a pain. The administration and the upgrades are not up to the mark. If they were able to improve on that, that would be the best thing and would make it much easier to run it in the enterprise."
"It does go down from time to time. We have some issues with the appliances sometimes and we have to do reboots in the middle of the day. That affects the ability for them to deploy."
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ServiceNow IT Operations Management is ranked 9th in Cloud Management with 34 reviews while VMware Aria Automation is ranked 1st in Cloud Management with 133 reviews. ServiceNow IT Operations Management is rated 8.2, while VMware Aria Automation is rated 8.0. The top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". On the other hand, the top reviewer of VMware Aria Automation writes "Allows for a lot of orchestration or customization within our environment to suit our customers". ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management, whereas VMware Aria Automation is most compared with Red Hat Ansible Automation Platform, VMware Aria Operations, vCloud Director, Morpheus and vCenter Orchestrator. See our ServiceNow IT Operations Management vs. VMware Aria Automation report.
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