We performed a comparison between ServiceNow IT Operations Management and VMware Aria Cost powered by CloudHealth based on real PeerSpot user reviews.
Find out in this report how the two Cloud Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It includes a valuable feature called Discovery, that aids in application portfolio management, enabling visibility into IT infrastructure from top to bottom."
"Provides everything in one solution."
"I like the tool's CMBD connection with Discovery. The solution is also flexible."
"I like the solution due to the fact that it's scalable."
"It's easy to set up."
"The most important features of ServiceNow IT Operations Management are the discovery service mapping and orchestration."
"The Discovery feature is the most valuable. I only use the Discovery and Service Mapping features. I am using the minor subscription called ITOM Visibility, which includes the Discovery and Service Mapping features. It is easy to understand and easy to use. It has a lot of documentation. You can find a lot of help online, which helps me in finding what I need in a rapid way. You can find videos on YouTube channels and a lot of stuff and information in the online community."
"The solution allows you to subscribe to the features you need and utilize CMDB, ITSM, and discovery on the same platform."
"We are able to create an internal price of the product that we can then sell to clients. We get the cost plan at a good discount and then resell it with a mark up to our enterprise-level clients. This flexibility in pricing is one of the solution's best features."
"This solution is fast and very easy to understand, even if you are not a technician."
"The most valuable thing I have found is the cost saving recommendations"
"The pricing is rather competitive right now."
"The product is easy to use in terms of monitoring all the environments. It works for multiple clouds."
"We use dashboards quite heavily, but one of the features that have really stood out is some of the policies we've created to alert us of particular situations."
"It's stable. For report presentation, it's been fast."
"The solution is good for cloud cost management."
"My managers would say that the price is too high. We wanted to also have the visibility version of it, but it's too expensive for us. Going for visibility would have doubled up the price."
"There are not enough apps in the app store to expand functionality. There should be more made available."
"Lacks the ability to do its own monitoring."
"The pattern part can be improved. Patterns are used in the Discovery feature. Although it is easy to create new patterns and modify the existing ones, it would be better if this solution can have more out-of-the-box patterns. In terms of new features, they can include artificial intelligence, something like machine learning."
"The time for deployment of ServiceNow IT Operations Management depends on many factors. It's a SaaS application, it should not take too long, but if you want to define the tool based on your processes, then it would take some time. It fully depends on the company's complexity. There are out-of-the-box product flows and if you want to use them, you can from day one. However, if you want to customize it and change it to your company's practices, then it will take more time. The setup could be faster."
"The setup and deployment could be simplified, and the pricing could improve."
"Enhancing automation-related solutions, such as Wi-Fi, porting, machinery, and product automation would help to achieve better operational outcomes."
"If you are new to using the solution, you will find the setup complex."
"It would be helpful to have a mobile version or a tablet version, especially for people who are outside of the office."
"CloudHealth needs to start building out Turbonomics-types of features that help the customers who are using CloudHealth really understand everything down to the server level, the virtual machine level."
"The solution doesn't offer the best functionality, unfortunately. Some features just simply aren't on offer. The solution needs to offer more product milestones."
"The export features regarding CSV files and specifically around identifying savings plans have room for improvement, as well as the drill-down features for reservation utilization."
"The performance and accuracy of Cloud Health need to be improved."
"They should provide information or tools to tune the cloud resources according to the environment size."
"I would like to see better integration from CloudHealth to create easier setup and implementation."
"The Perspectives feature could be better."
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ServiceNow IT Operations Management is ranked 9th in Cloud Management with 34 reviews while VMware Aria Cost powered by CloudHealth is ranked 15th in Cloud Management with 9 reviews. ServiceNow IT Operations Management is rated 8.2, while VMware Aria Cost powered by CloudHealth is rated 8.6. The top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". On the other hand, the top reviewer of VMware Aria Cost powered by CloudHealth writes "Useful for Cloud transparency and visability". ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management, whereas VMware Aria Cost powered by CloudHealth is most compared with Azure Cost Management, IBM Turbonomic, VMware Aria Operations, Cloudability and BMC Helix Cloud Security. See our ServiceNow IT Operations Management vs. VMware Aria Cost powered by CloudHealth report.
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