We performed a comparison between ServiceNow IT Operations Management and VMware Aria Operations based on real PeerSpot user reviews.
Find out in this report how the two Cloud Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The way this solution has helped us is that it improved our communication."
"The most valuable features of the solution are discovery, cloud governance, event management, and service mapping."
"Provides everything in one solution."
"The solution is very capable and user friendly."
"It includes a valuable feature called Discovery, that aids in application portfolio management, enabling visibility into IT infrastructure from top to bottom."
"It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything."
"It's easy to set up."
"ITOM communicates information about incidents and maintains them. It handles tickets change, manages service networks, and reduces IT service downtime for the organization."
"The initial setup is very straightforward. The platform and add-on solutions are straightforward."
"The most valuable feature is determining if more resources are needed, at the hypervisor level, based on the workload of the virtual machines that we have in our environment."
"One of the most valuable features is that it gives us granular insight into how the infrastructure is operating and running, down to the storage level, the hypervisor level, even the hardware level. It really gives us a deep dive into what is going on and lets us see. Instead of our having to figure it out, it figures it out for us. It is also user-friendly and intuitive."
"I like the monitoring aspect. One of the biggest things in our environment is being able to see what the entire vCenter environment looks like. The health status, being able to determine when we're having issues with resources, utilization, memory, or CPU."
"The most valuable features of the solution are the effectiveness of hardware availability and flexibility."
"Based on those usage patterns, we can determine when our best maintenance times are and when we need to scale things up or down."
"The stability in vRealize has been great. We've had no outages nor impacts. The upgrade process has been great so far."
"The value from vROps, from a traditional sense that we had, is the visibility into the back-end, to know when we are having issues with VMs before it actually becomes an end user issue."
"If you are new to using the solution, you will find the setup complex."
"The solution's licensing model is a bit complicated. It should be simple and easy for people to understand."
"Service Mapping is a time-consuming process. The time and effort versus the benefits are very difficult to articulate to customers."
"At times, it got cumbersome from the project management perspective. It could have been because of the way we were using it. I found Microsoft Project to be more extensive and robust than ITOM."
"The product needs to add a workflow insight tool."
"Enhancing automation-related solutions, such as Wi-Fi, porting, machinery, and product automation would help to achieve better operational outcomes."
"There is a slower learning curve associated with the tool's scripting part. It is also not cheap."
"The time for deployment of ServiceNow IT Operations Management depends on many factors. It's a SaaS application, it should not take too long, but if you want to define the tool based on your processes, then it would take some time. It fully depends on the company's complexity. There are out-of-the-box product flows and if you want to use them, you can from day one. However, if you want to customize it and change it to your company's practices, then it will take more time. The setup could be faster."
"In some respects, the UI is pretty stale. It has been that way from the beginning. Some easier ways to create custom dashboards for management, versus the tech guys, versus administrators, that would be helpful."
"Monitoring is useful but if the solution can't automate or function without my input, it's a waste of my time. That's where I found out there are some issues with this product, there are elements that are not as intuitive as they could or should be."
"Maybe the interface is a little bit archaic. It needs to be updated and again we're on view 6.2, we're not even on 7 yet. So maybe it's changed, but a more modern look and approach."
"The database services in the tool as backup services are friendly and can be deployed in the release to production. However, in the new features, I would like to include more online documentation that can help service generate early alerts."
"I know that they talk a lot about AI and a sort of forecasting ahead of time. It's a good application, but it has to wait for a certain period of time to actually do an analysis. If it would give you that ahead of time, or even forecasting, it would be really improved."
"One of the most valuable features was the cluster modeling, but they took that away... They keep saying that it's going to be back in the next release and that's what we're looking for. We really want that back."
"The whole interface is like an information overload, it just bombards me with messages, warnings, and alerts. When I follow through on the majority of these messages, I realize that I'm really just wasting time because they're not really real problems."
"If I put on the hat of a client, I would say cost needs improvement. For clients with reasonable-sized infrastructure farms, you're looking at licensing at either per socket or per VM, and if you have an installation of any size, you're doing it per socket, and the per-socket licensing is a little heavy. Per VM license, if they have large numbers of VM, it is just not practical."
More ServiceNow IT Operations Management Pricing and Cost Advice →
ServiceNow IT Operations Management is ranked 9th in Cloud Management with 34 reviews while VMware Aria Operations is ranked 2nd in Cloud Management with 360 reviews. ServiceNow IT Operations Management is rated 8.2, while VMware Aria Operations is rated 8.2. The top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". On the other hand, the top reviewer of VMware Aria Operations writes "It has good stability, but the report-generating feature needs improvement". ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and Dynatrace, whereas VMware Aria Operations is most compared with VMware Aria Automation, VMware vSphere, IBM Turbonomic, Veeam ONE and vCloud Director. See our ServiceNow IT Operations Management vs. VMware Aria Operations report.
See our list of best Cloud Management vendors.
We monitor all Cloud Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
