We performed a comparison between Dynatrace and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two AIOps solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It creates visibility - from when the user starts interacting with our application - all the way back to our database calls, our network path, everything."
"It collects and analyses information with AI, which is useful."
"This monitoring capability gives us the ability to measure the end-user experience."
"PurePaths. The ability to see the transaction flow of the web request. It's valuable because our developers, when we have an issue, they can drill down to see exactly where in the application, the call in the application; where the high response time is, or where something is wrong."
"It helps us get to the resolution quicker, and potentially the root cause, and at least understand what is happening for future identification."
"We can go back to when a specific user had an issue and trace the entire transaction from the client to the database."
"It prevents (together with performance testing) production performance issues which usually result in customer complaints or system downtime."
"The graphical interface is helpful, as it illustrates things well for anyone who wants to know about the information it provides."
"It includes a valuable feature called Discovery, that aids in application portfolio management, enabling visibility into IT infrastructure from top to bottom."
"I like the solution due to the fact that it's scalable."
"Their Event Management is very good."
"The end-to-end ticketing process is most valuable in ServiceNow IT Operations Management because its notification feature is excellent in keeping all users informed on the next step compared to BMC. I also like that ServiceNow IT Operations Management is very user-friendly."
"Has service mapping, impact management, metric intelligence and health of analytics."
"The most valuable feature of ServiceNow IT Operations Management is the user interface."
"I like the tool's discovery feature."
"I like the tool's CMBD connection with Discovery. The solution is also flexible."
"The dashboarding process and creating measures and metrics, it needs to be made a little bit easier and more simplified. "
"Cloud monitoring is insufficient. We would prefer Dynatrace to make more partnerships with major cloud applications like Salesforce, C4C, etc."
"They should include more mission learning into the product and provide additional performance metrics for application learning."
"Beginner video tutorials would really help."
"Dynatrace SaaS still lacks configuration API or command line which would allow moving configuration from one tenant to the other."
"Some of the analytics that you get in, e.g., a waterfall analysis of a web page could be clearer. A lot of that is not directly attributable to Dynatrace. Sometimes a vendor will implement a tag or JavaScript plugin that's named something entirely different than what it does. This makes it difficult to track that from the waterfall list, figure out where exactly that component is, and dig more into what it's doing. Dynatrace could probably improve a bit on that waterfall layout to make it clearer as to what exactly is there. It does a wonderful job of telling you what loads and when, but it could be improved in terms of telling me what exactly it is loading."
"Log analytics in the classic synthetic and RUM tools would be a great addition."
"There is another challenge, which is in case of the Managed solution. In our old solution we could simply export the data as session data, and that would be imported and seen. Now, if we are using the Managed solution, then giving someone access to that solution is a challenge. We can handle it, but it's different than taking screenshots and saving that information the way we used to. The copy/paste features that were there in old application - because it was a fat app - were nice, compared to browser-based app, because you cannot really use those features anymore."
"The pattern part can be improved. Patterns are used in the Discovery feature. Although it is easy to create new patterns and modify the existing ones, it would be better if this solution can have more out-of-the-box patterns. In terms of new features, they can include artificial intelligence, something like machine learning."
"The initial setup phase was hard and could be made easier."
"The out-of-the-box reporting feature is not as user friendly as other tools."
"The pricing is high."
"ServiceNow IT Operations Management could do a little bit better with integrations. Integrating ServiceNow IT Operations Management with CMDB processes needs a little more work."
"There is room for improvement in the stability of ServiceNow."
"My managers would say that the price is too high. We wanted to also have the visibility version of it, but it's too expensive for us. Going for visibility would have doubled up the price."
"Even though they call it low code there are a lot of customizations needed, especially from an ITOM standpoint."
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Dynatrace is ranked 2nd in AIOps with 340 reviews while ServiceNow IT Operations Management is ranked 4th in AIOps with 34 reviews. Dynatrace is rated 8.8, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of Dynatrace writes "AI identifies all the components of a response-time issue or failure, hugely benefiting our triage efforts". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". Dynatrace is most compared with Datadog, New Relic, AppDynamics, Splunk Enterprise Security and Azure Monitor, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and HPE OneView. See our Dynatrace vs. ServiceNow IT Operations Management report.
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